Based- Duffield Bank House, Derby DE56
40 Hours- (Monday-Friday)
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves:
Working within the Executive Services team the Executive Hospitality Supervisor will have team leader responsibility and work closely with all service lines to drive and maintain 7* service standards. Duffield Bank House is a 16th Century property located on the bank of the River Derwent. Purchased by Rolls-Royce in 1936 its main purpose today is hosting senior Rolls-Royce executives and their customers for conferences, formal dinner, garden BBQ's and overnight stays. Reporting to the Executive Host Manager you will focus your day-to-day efforts into service improvement, guest satisfaction and team training.
What your day-to-day will look like:
Be part of a small team of Executive hosts to support the daily running of the sites.
Supervising the facility operations including maintenance, conference facilities, security procedures and health and safety
Flexible working hours including evening work with some overnight stays
Driving a working Health and Safety culture
Ensuring a high standard of cleaning, catering and maintenance. Make sure all issues are escalated appropriately
Be adaptable to change and able to operate on a flexible rota system
Ability to host high profile guests with discretion and maintain a 7* service
Support logistics of customer visits
Able to manage bookings effectively with working knowledge of Microsoft applications
Fully understand and work within client strategies, policies and procedures
Providing VIP service including concierge and service
Develop effective working relationships with key stakeholders and clients
Ensuring AV/IT systems are in working order daily
Forming the role of Duty Manager to ensure overall safety, operational management and maintaining high service standards.
Support emergency procedures as outlined and when required
Lead by example within the team to drive a customer-centric style of service
Record and track customer preferences for future visits
Run on the job training sessions for the wider team to improve overall service standards
Develop ways of improving service or guest satisfaction through innovation.
Person Specification
Extensive hospitality and/or customer service experience
Customer centric service style, putting the customer first
Ideally previous management or supervisory experience
Ability to remain calm under pressure
Effective communication skills both with colleagues and customers
Cultural awareness
Organised and timely
Problem solving ability
Good attention to detail skills
Knowledge and operational experience with Microsoft Office Software
Desire to continually improve, adapt and self-develop
At JLL, At JLL we embrace more innovative ways of working and prioritise opportunities to strengthen and advance your career within the UK and beyond. We support each other's wellbeing and champion inclusivity and belonging across teams. What sets JLL apart is our culture of collaboration, both locally in the UK and across the globe. Join us in taking the more inspiring, innovative, and optimistic path on our journey toward success as a Executive Hospitality Supervisor.
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