helpdesk support Work, Jobs in rocester, sts (with Salaries)

Service Coordinator
Mastermover —Ashbourne
- CRM software
- Salesforce
- Organisational skills
Helpdesk Administrator
Cygnet Health Care Limited —Stoke-on-Trent
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Employee discount
- Referral programme
2d
One Stop - Franchise Helpdesk Advisor
One Stop —Brownhills
- Full-time
- IT
- Cash handling
- Communication skills
23h
Service Centre Operator
Nuvoli Limited —Elford
- £26,230 a year
- Full-time
- Microsoft Outlook
- Organisational skills
- IT
- Annual leave
Quick apply
1d
Helpdesk/Administrator
Mitie —Buxton
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
IT Operations Support Analyst
BGIS —Derby
- Full-time
- Azure
- Customer service
- Windows
IT Support Technician
Elevate Technology Group —Derby
- £25,000 - £30,000 a year
- Azure
- Windows
- Microsoft Office
IT Support Technician
Datasystems (Midlands) Limited —Cannock
- £25,000 - £28,500 a year
- Full-time
- Azure
- Customer service
- Windows
Quick apply
8d
Senior Scheduler
Equans —Tamworth
- Full-time
- Annual leave
- Employee assistance programme
Service Coordinator (Helpdesk)
ISS Facility Services —Stoke-on-Trent
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Weekend Caretaker
Equans —Derby
- £12,458.16 a year
- Part-time
- Customer service
- Annual leave
- Employee assistance programme
Senior Facilities Manager (Branches), Midlands & South
National Westminster Bank PLC —Castle Donington
- £45,840 - £68,760 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- Communication skills
- Annual leave
4d
Partner Support Consultant
Stonebridge Mortgage Solutions Limited —Derby
- Full-time
- Hybrid work
- Financial services
- Annual leave
- Work from home
Quick apply
IT Infrastructure Technician
Villeroy & Boch —Armitage
- Full-time
- Customer service
- English
- Communication skills
OOH Night Service Co-ordinator
ISS Facility Services —Stoke-on-Trent
- Night shift
- Microsoft Excel
- Communication skills
Quick apply
Operational Delivery Admin
ISS Facility Services —Stoke-on-Trent
- Administrative experience
Quick apply
Facilities Administrator
Newlife the Charity for Disabled Children —Cannock
- £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
9d
Senior Occupational Health Advisor
Optima Health —Derby
- Up to £47,000 a year
- Part-time
- Paid training
- Annual leave
Service Coordinator
ISS Facility Services —Stoke-on-Trent
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
Operational Delivery Administrator Technical
ISS Facility Services —Stoke-on-Trent
- Microsoft Excel
- Maintenance
- Organisational skills
Quick apply

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Service Coordinator

Mastermover -
Ashbourne

Apply Now

Job details

Qualifications

CRM software
Salesforce
Data management
Organisational skills
Communication skills
Help desk

Full job description

Company: MasterMover Ltd

Location: Ashbourne, Derbyshire

Company Overview: MasterMover is a leading provider of innovative material handling solutions. With a focus on electric tugs and automation, we empower companies to enhance productivity and safety. Our patented products are used by leading global industrial brands to improve workplace efficiency. With our global headquarters in the UK and operations across the USA, France, Germany, and an extended partner network, we have an exciting future ahead.

Position Overview: As Service Coordinator, you will be a central point of contact for our Rest of World (ROW) customers and service partners, coordinating and progressing service enquiries from start to resolution. You will ensure a consistent, high-quality customer experience through effective case management, collaboration, and timely communication.

Responsibilities:

Manage and coordinate ROW service requests, ensuring timely resolution and clear communication throughout
Maintain accurate records of all service cases within CRM and tracking systems
Provide proactive updates to customers and internal stakeholders
Collaborate with internal teams (Parts, Technical Support, Sales, Warranty, Production, Engineering) to resolve issues efficiently
Coordinate with global service partners to support onsite servicing and repairs
Monitor case progress, identifying delays, trends, or recurring issues and escalating where appropriate
Support service reporting, performance tracking, and continuous improvement initiatives

Who We’re Looking For:

We’re looking for a highly organised and customer-focused individual who thrives in a fast-paced, process-driven environment. You will be proactive, calm under pressure, and confident managing multiple priorities while maintaining excellent service standards.

The Ideal Candidate Will Have:

Experience in a service coordination, helpdesk, or operations role
Strong organisational skills and the ability to manage multiple cases simultaneously
Excellent written and verbal communication skills
A customer-first mindset with a proactive and solutions-focused approach
Confidence working cross-functionally and building strong working relationships
Experience using CRM systems (e.g. Salesforce, HubSpot or similar)

Desirable:

Experience coordinating field technicians or service partners

Why Join MasterMover?

Be part of a growing, innovative global business
Work with industry-leading products and customers
Collaborative and supportive team environment
Opportunities to contribute to process improvements and service excellence

Apply Now

Refine Your Search

helpdesk support jobs in rocester, sts

Service Coordinator

Helpdesk Administrator

One Stop - Franchise Helpdesk Advisor

Service Centre Operator

Helpdesk/Administrator

IT Operations Support Analyst

IT Support Technician

IT Support Technician

Senior Scheduler

Service Coordinator (Helpdesk)

Weekend Caretaker

Senior Facilities Manager (Branches), Midlands & South

Partner Support Consultant

IT Infrastructure Technician

OOH Night Service Co-ordinator

Operational Delivery Admin

Facilities Administrator

Senior Occupational Health Advisor

Service Coordinator

Operational Delivery Administrator Technical

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