Business controller Work, Jobs in Rochdale, Gtm (with Salaries)

Service Support Controller
Access Platform Sales (APS) —Manchester
- From £40,000 a year
- Full-time
- CRM software
- Management
- Sales
- Free parking
- Life insurance
Quick apply
12d
Quality Controller
Safran —Burnley
- Full-time
- English
- Microsoft Office
- Analysis skills
Security Control Room Operator - TA
JDSPORTS —Rochdale
- Full-time
- Computer literacy
- Employee discount
Quick apply
10d
Material Planner / Stock Controller (Progression Opportunity)
Evolution Aqua Limited —Wigan
- £32,000 - £36,000 a year
- Full-time
- Microsoft Excel
- Organisational skills
- In-person
- Health & wellbeing programme
Quick apply
Credit Controller
Aimée Willow Connex —Manchester
- Annual leave
3d
Senior Billing and Credit Controller
Sudlows —Oldham
- Microsoft Outlook
- IT
- Communication skills
Stores Controller
Able Lorry Loaders Ltd —Oldham
- £25,000 - £35,000 a year
- Full-time
- Analysis skills
- In-person
- Negotiation
- Free parking
- Life insurance
Quick apply
Credit Controller
PXC —Salford Quays
- Full-time
- Hybrid work
- Communication skills
- Work from home
Document Controller
AECOM —Manchester
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Project management
Business Controller
BAM UK & Ireland —Huddersfield
- Hybrid work
- Travel
- Mentoring
- Organisational skills
6d
Finance Business Partner - Service
Haier Europe —Birchwood
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Analysis skills
Fleet and Asset Co-ordinator
NRG Riverside —Skelmersdale
- £30,000 - £33,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- IT
- Free parking
- Annual leave
Quick apply
10d
Senior Construction Document Controller
Centrica —Manchester
- Up to £41,159 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Business Controller-UK North (38773)
Melia Hotels International —Manchester
- Hotel
- Employee discount
Global Financial Controller – Business Assurance
SGS —Stretford
- Full-time
- Remote
- Microsoft Excel
- Oracle
- Management
- Flexible schedule
Quick apply
Quality Services Coordinator
Altrad —Warrington
- Hybrid work
- Employee discount
Quick apply
11d
Document Controller
Gallifordtry —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Financial Controller
Dalata —Manchester
- Full-time
- Hospitality
- Hotel
- Analysis skills
- Employee assistance programme
12d
Operations Controller 45
Evri —Middleton
- £12.71 an hour
- Day shift
- Annual leave
- Employee assistance programme
Credit & Collections Specialist
DWF —Manchester
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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business controller jobs near rochdale, gtm

Service Support Controller

Access Platform Sales (APS)
Manchester

Quick apply

Job details

Permanent | Full-time
From £40,000 a year
12 days ago

Benefits

Free parking
Additional leave
Company pension
Canteen
Transport links
Life insurance
Sick pay
On-site parking

Qualifications

CRM software
Management
Sales
Technical support
Supervising experience
HubSpot

Full job description

About Access Platform Service & Repair Ltd:

We specialise in the service, maintenance and repair of access platforms, helping our customers stay safe, compliant and productive when working at height. From routine inspections and LOLER examinations to emergency breakdown support and major repairs, our experienced factory-trained engineers deliver reliable, manufacturer-approved support across a wide range of powered access equipment.

Job Summary:

Responsible for controlling and coordinating all service-related customer communications and administrative activities across the business. The role ensures that all customer enquiries and jobs are effectively managed through 4 x core touchpoints:

1 Technical Support

2 Workshop

3 Field Service

4 Customer Contracts - driving performance against defined KPIs, revenue targets, and operational efficiency.

This is a performance-driven role with accountability for data accuracy, process discipline, and commercial outcomes.

Key Responsibilities:

1. Service Workflow & Enquiry Management

Own and manage the full lifecycle of all service enquiries through:

o Technical Support

o Workshop

Field Service
Customer Contracts
Ensure every job is logged, tracked, and progressed through each touchpoint in the CRM (HubSpot)
Eliminate “lost” enquiries by enforcing process compliance
Act as the central coordination point between departments

2. KPI Ownership & Performance Management

You are responsible for tracking and reporting and managing the following KPIs:

Revenue & Conversion

Service revenue vs target (daily / weekly / monthly)
Quote-to-order conversion rate
Average job value
Contract attachment rate

Operational Efficiency

Job turnaround time (by touchpoint)
First-time fix rate (Field Service)
Workshop utilisation rate
Engineer productivity (chargeable vs non-chargeable time)

Customer Performance

Response time to enquiries (SLA adherence)
Job completion times vs promise date
Customer satisfaction / repeat business

Pipeline Control (HubSpot)

Volume of enquiries at each stage
Stage ageing (how long jobs sit in each touchpoint)
Drop-off / leakage between stages

Key Expectation:
Not just reporting — you drive corrective actions when KPIs fall below target.

3. HubSpot CRM Ownership

Maintain and enforce the 4-stage service pipeline structure
Ensure all jobs are correctly categorised and updated in real time
Build and maintain dashboards showing:
Revenue performance
Pipeline value
KPI tracking
Train and support team members to use HubSpot correctly
Drive CRM discipline across engineers and admin

4. Planning & Coordination

Support scheduling of:
Field Service Engineers (FSEs)
Workshop jobs
Align resource allocation with revenue priorities
Ensure parts, labour, and job data are aligned before execution

5. Commercial Support

Ensure all work is:
Quoted where required
Approved before execution
Invoiced promptly after completion
Identify upsell opportunities (repairs, inspections, contracts)
Support contract renewals and service agreement tracking

6. Reporting & Governance

Produce a weekly service performance report including:
Revenue vs target
KPI dashboard
Pipeline health
Lead a weekly service review meeting with:
Workshop
Field Service
Technical Support
Highlight risks, bottlenecks, and recovery actions

Key Interfaces

Customers
Service Director
Financial Controller
Field Service Engineers
Workshop Team
Technical Support
Sales Team

Skills and Experience:

Essential:

Strong experience in service / workshop administration or coordination (engineering or capital equipment preferred)
People management
Proven experience using CRM systems (preferably HubSpot CRM)
Highly organised with strong attention to detail
Commercial awareness and understanding of service revenue streams
Confident communicator across technical and non-technical teams
Data-driven mindset with ability to turn insight into action

Desirable:

1. Previous experience in the construction or access platform sector

2. Experience with Syrinx

Working Conditions:

Hours of work: 8.00am – 5.00pm Monday to Friday with one hour lunch break

The role is full time office based.

The post holder may be required to undertake duties consistent with the level of the role as reasonably required.

Pay: From £40,000.00 per year

Benefits:

Additional leave
Canteen
Company pension
Free parking
Life insurance
On-site parking
Sick pay
Transport links

Application question(s):

How will you commute to work?
What is your current or most recent salary?
Do you have experience of working with Syrinx?
Are you able to commit to working 40 hours per week?

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

business controller jobs in rochdale, gtm

Service Support Controller

Quality Controller

Security Control Room Operator - TA

Material Planner / Stock Controller (Progression Opportunity)

Credit Controller

Senior Billing and Credit Controller

Stores Controller

Credit Controller

Document Controller