Service desk analyst Work, Jobs in Rochdale (with Salaries)

Service Desk Analyst
The Guinness Partnership —Oldham
- £33,387 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
6d
Colleague Service Desk Analyst
Yorkshire Building Society —Bradford
- £27,000 a year
- Full-time
- Hybrid work
- Microsoft Office
IT Service Desk Analyst
Anchor —Bradford
- £30,000 a year
- Customer service
- IT
- Communication skills
- Employee discount
1d
Service Desk Analyst
wavenet —Birstall
- Full-time
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
IT Service Desk Analyst
Speed Medical —Chorley
- Up to £27,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Annual leave
- Work from home
Quick apply
Service Desk Analyst (2nd Line)
FluidOne —Chorley
- Full-time
- Customer service
- Travel
- Communication skills
- Employee assistance programme
Service Inbound Analyst
Bright HR Limited —Manchester
- Up to £26,500 a year
- Management
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
Service Desk Analyst (European Language Speaker)
Univar Europe Ltd. —Bradford
- Monday to Friday
- Spanish
- Azure
- Software troubleshooting
- Free parking
7d
IT Support Analyst
The Beauty Tech Group Trading Limited —Manchester
- Full-time
- Hybrid work
- Windows
- IT
- In-person
- Free parking
- Work from home
Quick apply
7d
Senior Service Desk Analyst
Frontline Consultancy and Business Services Ltd —Handforth
- £25,636.32 - £35,000.00 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Free parking
- Annual leave
Quick apply
6d
IT Service Desk Analyst Apprentice
QA Apprenticeships —Macclesfield
- £18,000 - £20,000 a year
- Full-time
- Azure
- Continuous improvement
- Organisational skills
Senior Service Desk Analyst
AJ Bell —Manchester
- Full-time
- Hybrid work
- Azure
- Administrative experience
- Analysis skills
- Employee assistance programme
Quick apply
1d
1st Line Analyst - Stafford DC
Pets at Home —Cheadle
- £28,000 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Free parking
- Employee discount
6d
IT Service Desk Analyst
Network Plus —Salford
- £26,000 - £28,000 a year
- Customer service
- Communication skills
Quick apply
1d

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Service Desk Analyst

The Guinness Partnership -
Oldham

Apply Now

Job details

Full-time
£33,387 a year
6 days ago

Qualifications

Customer service
GCSE
Windows
Microsoft Office

Full job description

Job Description

About the role
Our IT colleagues are vital to the smooth running and maintenance of the systems that enable The Guinness Partnership to successfully deliver services to our customers and to empower our colleagues to work smarter and more effectively.

We have a new opportunity for a Service Desk Analyst to join our IT Support Team in Oldham on a permanent, full time 35 hour per week basis. We currently operate a hybrid working pattern, where you will work 2 days per week at Bower House, Oldham, OL97LH and 3 days remotely. However, please note the first 4 weeks will be fully office based to complete the mandatory initial training period.

The successful applicant will provide 1st line technical services across the Guinness Partnership for all IT related incidents and requests. As this is a front-line role you will offer a first-class customer experience with every interaction, resolving straightforward problems at first contact.

In this dynamic role you will also be required to manage multiple job queues and third-party supplier calls, ensuring specific types of incidents or requests are assigned to the appropriate individual, team, or manager. You will also be responsible for updating the ITSMF tool and provide support with the objective of restoring normal service as quickly as possible.

What we are looking for
We are a customer-focused organisation so we know that how we do things is just as important as what we do. You will not only be a skilled Service Desk Analyst, but you will also have great customer service skills and a willingness to ensure customers queries are fixed on the first attempt.

You will also be able to demonstrate these essential skills:

Proven experience as a Service Desk Analyst or similar technical role.
Excellent customer service skills.
Proven ability to work methodically, in accordance with agreed procedures.
Excellent prioritisation skills.
Strong knowledge of end user hardware and peripherals.
Able to maintain good supplier relationships.
Excellent oral and written communications.
Working knowledge of Microsoft Windows operating systems and Microsoft Office applications.

Essential Qualifications:

Educated to GCSE level or equivalent.

Desirable Qualifications:

ITIL qualification or equivalent.
Microsoft accreditation or equivalent.

If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.

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About Us

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Job Identification 13974
Job Category Corporate Functions
Posting Date 07/15/2026, 04:02 AM
Apply Before 07/22/2026, 06:00 AM
Locations OL9 7LH
Assignment Category Full-Time
Salary £33,387
Recruitment Advisor David Crowe 01612197270 [email protected]

Apply Now

Refine Your Search

service desk analyst jobs in rochdale

Service Desk Analyst

Colleague Service Desk Analyst

IT Service Desk Analyst

Service Desk Analyst

IT Service Desk Analyst

Service Desk Analyst (2nd Line)

Service Inbound Analyst

Service Desk Analyst (European Language Speaker)

IT Support Analyst

Senior Service Desk Analyst

IT Service Desk Analyst Apprentice

Senior Service Desk Analyst

1st Line Analyst - Stafford DC

IT Service Desk Analyst

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