Resident Services & Scheduling Coordinator
NSM Services Limited
Location: South Ockendon, Essex
Salary: £32,000 - £40,000 per annum (depending on experience)Full-Time | Monday to Friday | 5 Days per Week
Permanent Position
About Us
NSM Services Limited is a family-run business delivering high-quality maintenance, repairs and refurbishment services within the social housing sector. We pride ourselves on providing exceptional customer service to residents while supporting our clients through efficient contract delivery.
Due to continued growth, we are looking for a highly organised and proactive Resident Services & Scheduling Coordinator to join our team.
This is an excellent opportunity to join a growing family-run business where your contribution will be recognised and rewarded. We are looking for an ambitious individual who wants to develop their career within the social housing and property maintenance sector.
The Role
As the first point of contact for many residents, you will play a vital role in ensuring appointments are arranged efficiently, operatives are scheduled effectively, and customer expectations are managed professionally.
You will be responsible for maintaining excellent communication with residents, coordinating appointments for operatives, updating works programmes, and helping ensure the smooth day-to-day running of our office.
Key Responsibilities
· Contact residents to arrange and confirm appointments for maintenance and refurbishment works.
· Coordinate operatives' diaries to maximise productivity and minimise missed appointments.
· Update and manage work schedules, programmes and client systems.
· Liaise with site managers, supervisors and operatives regarding upcoming works.
· Maintain accurate records of resident communications and appointments.
· Handle inbound and outbound telephone calls professionally.
· Resolve scheduling issues and respond proactively to resident enquiries.
· Monitor completed works and update internal systems.
· Assist with administrative duties to support the wider contract team.
· Help ensure contractual KPIs and customer satisfaction targets are achieved.
· What We're Looking For
· Essential Skills & Experience
· Previous experience within social housing, property maintenance, construction, repairs, scheduling, or customer service.
· Excellent telephone manner and communication skills.
· Strong organisational and administration abilities.
· Ability to manage multiple priorities in a fast-paced environment.
· Good knowledge of Microsoft Office, including Outlook, Excel and Word.
· Strong attention to detail.
· Positive, professional and proactive attitude.
· Desirable
· Experience using repairs management or scheduling software.
· Knowledge of social housing maintenance contracts.
· Experience working for a contractor delivering planned works or responsive repairs.
· Understanding of KPI-driven environments.
· Experience liaising directly with residents and managing appointments.
· Career Development & Growth Opportunities
At NSM Services Limited, we believe our people are our biggest asset. As a growing family-run business, we are committed to recognising talent and promoting from within whenever possible.
This role offers genuine opportunities for career progression and development. We are looking for someone who wants more than just a job. We want an individual who is eager to build a long-term career with us and play an important role in our continued growth.
Potential progression opportunities include:
Senior Scheduler
Contract Coordinator
Resident Liaison Officer
Office Manager
Contract Administrator
Project Coordinator
Contract Manager
We provide ongoing support, training, mentoring and the opportunity to take on additional responsibilities as the business expands.
What We Offer
· Competitive salary.
· Long-term job security.
· Career progression opportunities.
· Ongoing training and development.
· Supportive and friendly family-run business environment.
· Company pension scheme.
· Paid annual leave.
· Recognition for hard work and commitment.
· Opportunity to grow with a rapidly expanding business.
Why Join NSM Services Limited?
At NSM Services Limited, every team member makes a difference. We value dedication, teamwork, professionalism and excellent customer service. You will be joining a company where your efforts are appreciated, your ideas are welcomed, and your career development is encouraged.
If you are organised, customer-focused, and looking for a long-term opportunity within the social housing sector, we'd love to hear from you.
Apply Today
Please submit your CV along with a short covering statement outlining your relevant experience and why you would be a great addition to the NSM Services Limited team.
Pay: £32,000.00-£40,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
