Concierge Work, Jobs in Rochford, Ess (with Salaries)

Receptionist
Park Holidays UK —Clacton-on-Sea
- £28,419 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount

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Receptionist

Park Holidays UK -
Clacton-on-Sea

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Job details

Permanent | Full-time
£28,419 a year

Benefits

Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Life insurance
Referral programme

Qualifications

Sales
Customer service
Organisational skills
Front desk
Communication skills

Full job description

Looking for a rewarding career in the holiday park industry? Park Holidays UK is one of the leading holiday park operators, offering exciting opportunities in a fun and dynamic environment. Whether you're passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences!

Job Summary

Park Holidays is seeking a Receptionist with excellent communication skills and a proven ability to provide outstanding customer service in a fast-paced environment. As the first point of contact for our guests, you’ll play a key role in delivering outstanding customer service and creating a warm, memorable experience for every visitor.

Job Duties

Meet and greet holiday guests as the first point of contact for the park.
Carry out administration duties on Park Vision as agreed with the Holiday Sales Manager.
Provide an information service on all park activities, facilities and local services and attractions.
Provide an efficient reservations service to all resident guests.
Book guests on arrival in a courteous manner and relay any relevant information regarding the Park's facilities to them.
Efficiently operate the Park telephone system.
Complete all Welcome Packs with corresponding programs, membership cards etc.
Issue and control all keys to guest accommodation.
Operate the Park mobile radio system.
Take payment for holidays or caravan owners' accounts and issue receipts.
Ensure the office and reception are always clean.
Open and process post as required.
Make outgoing sales calls - upselling extended stays and upgrades.
Contact hire fleet guests via telephone to chase for the booking payment as per the Company agreement.

Requirements

Strong communication and interpersonal skills
A passion for customer service and a friendly, approachable manner
Good organisational skills and attention to detail
Ability to work independently and as part of a team
Previous reception or front-of-house experience is desirable but not essential
This role is subject to a Basic Disclosure and Barring Service (DBS) check.

At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it’s one of the key things that sets us apart.

We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.

Employee Benefits at Park Holidays UK include:

Generous discount on holidays across our parks
Discount at all restaurants on park for you and your family
Life Insurance coverage, including a 24/7 digital GP and funeral concierge service for you and your family.
Free premium eye test voucher
Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.
Discounted gym memberships
Employee referral scheme
Sales referral scheme
Free expert mortgage advice
Company pension scheme

IND1

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