WHO WE ARE
At Computer Care we pride ourselves on being a highly approachable MSP with customer services and technical skills that leave every interaction with our customers feeling positive. Our team's success is built on 'core values', a foundation where honesty and trust guide every decision we make, ensuring we always do what's right and keep the promises we make to each other and our clients. We demonstrate ownership by taking full accountability for our work, showing initiative when challenges arise, and maintaining an unwavering commitment to delivering meaningful outcomes. Through mutual respect, we recognize and value every team member's unique contribution and perspectives, embracing diverse viewpoints that strengthen our collective efforts. Our culture of support ensures that no one stands alone—we remain available and approachable, always willing to help one another navigate obstacles and celebrate successes together.
As a business, Computer Care follow EOS, ensuring that everything from the business goals, through to individual performance has clear responsibilities and agreed metrics. As a team we can achieve excellence only if we all pull in the same direction.
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THE OPPORTUNITY
We're looking for a technically strong and client-focused Professional Services 2nd Line Engineer to join our service desk. This is a very proactive role, dealing with laptop setups, project work, and onsite visits. You will also work with 3rd Line to deliver more complex tasks. The core responsibilities focus on more complex systems, using your knowledge and skills to deliver project tasks. You will need to be highly competent in a range of solutions that Computer Care supplies to its Truly Managed Service (TMS) customers, able to deploy these solutions and troubleshoot issues around deployment.
This role is pivotal to how the professional service team operates, it sits as a more technical role than First Line, with a focus on deeper understanding of the technologies we use. The core responsibilities focus on more complex systems, using your knowledge and skills to deliver project tasks. You will need to be highly competent in a range of solutions that Computer Care supplies to its truly managed service customers, able to deploy these solutions and troubleshoot issues around deployment.
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WHAT YOU'LL BE DOING
- Perform physical hardware installations including servers, network equipment, printers, and peripherals.
- Building servers and advanced equipment.
- Follow build procedures and checklists to ensure consistency of service delivery.
- Provisioning cloud services like office 365 tenant setup and SharePoint.
- Updating IT Glue to ensure new equipment is fully registered, warranty information stored and password recorded.
- Executing assigned project tasks in accordance with requirements and deadline.
- Ensuring all work and tasks are scheduled for team capacity planning and timely project delivery. Also making sure that clients and internal teams are communicated with on relevant projects/updates.
- Attending customer site to carry out project tasks as part of the project delivery team.
- Building, configuring, and imaging laptops and desktops according to standardised build procedures.
- Executing cable management and physical infrastructure work to professional standards.
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WHAT WE'RE LOOKING FOR
- Based within one hour's commute of our Leatherhead offices
- At least 2 years in a Professional Services Level 1 or equivalent IT support role - MSP experience preferred
- Solid troubleshooting skills across Windows, networking, and cloud platforms
- A track record of delivering project tasks on time and in budget
- Holds a Microsoft 365 or equivalent associate-level certification
- Complete FortiNet NSE 4 and NSE 5 Exams for 'Fortinet Certified Professional’. Both the NSE 4 and 5 Exams need to be completed within two years.
- Be willing to work towards an advanced Azure certification, such as Azure Solutions
Architect Expert.
- A genuine enjoyment of client communication — calm, clear, and helpful under pressure
- Someone who takes pride in their work and wants to keep growing professionally
- Flexibility around working after-hours and weekend deployments as required
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Pay: £36,000.00-£44,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Private medical insurance
- Profit sharing
- Work from home
Work Location: Hybrid remote in Leatherhead KT22
