Head of school Work, Jobs in Roker, Twr (with Salaries)

Customer Help Desk Co-ordinator
JLA —Sunderland
- £25,272 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
Head of Education Services
Newcastle University —Newcastle upon Tyne
- £58,225 - £67,468 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- University
- Relocation assistance
13d
Executive Assistant to the Head
Royal Grammar School, Newcastle —Newcastle upon Tyne
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
14d
Teaching Assistant – Level 2 (Term Time Only) (Mortimer Primary School)
South Tyneside Council —South Tyneside
- £25,989 a year
- Full-time
- School
- Teaching
Information Management and Data Services Officer
Durham County Council —Durham
- £35,412 - £39,152 a year
- Temporary
- Hybrid work
- Microsoft Excel
- SQL
- School
- Annual leave
Head of School for Acute Specialties
NHS England —Newcastle upon Tyne
- Part-time
- School
- Annual leave
10d
English Lecturer
Tyne Coast College —South Shields
- £27,158.92 - £43,471.00 a year
- Part-time
- English
- Communication skills
CCTV Operator
Newcastle University —Newcastle upon Tyne
- £27,319 - £28,778 a year
- Full-time
- English
- Microsoft Office
- University
Head of School for Laboratory Medicine
NHS England —Newcastle upon Tyne
- Part-time
- School
- Annual leave
6d
Special Educational Needs Co-Ordinator (SENCO)
Compass Schools —Newcastle upon Tyne
- £47,000 - £54,000 a year
- School
Children’s Home Deputy Manager
KerryLynnCare Ltd —Gateshead
- £36,000 - £38,000 a year
- Weekend availability
- Serving
- Cooking
- In-person
- Free parking
- Store discount
Quick apply
5d
Breakfast and After School Club Leader
Archbishop Runcie C of E First School —Newcastle upon Tyne
- £26,403 - £27,254 a year
- Part-time
- Supervising experience
- School
- Free parking
- Annual leave
Quick apply
2d
First Aid Trainer Franchisees
Physical Education Scotland —Newcastle upon Tyne
- Up to £300 a day
- Part-time
- Education
- First Aid Certification
- IT
Quick apply
Senior Lecturer in Clinical Legal Education
Newcastle University —Newcastle upon Tyne
- £58,225 - £67,468 a year
- Full-time
- Doctoral degree
- University
- Leadership
Head Teacher
Durham County Council —Durham
- £67,898 - £78,702 a year
- Full-time
- Management
- School
- Teaching
Lecturer in Law
Newcastle University —Newcastle upon Tyne
- £41,064 a year
- Full-time
- Doctoral degree
- University
- Bachelor's degree
Supervisory Assistant - South Street Community Primary School
Gateshead Council —Gateshead
- £3,199.57 - £3,209.97 a month
- Part-time
- School
Cleaner – 10 hpw (Term Time only) (West Boldon Primary School)
South Tyneside Council —South Tyneside
- £25,185 a year
- Part-time
13d
Lecturer in Nautical Studies
Tyne Coast College —South Shields
- £33,496 - £43,471 a year
- Weekend availability
- Annual leave
Construction Manager
Darlington Borough Council —Durham
- £40,001 - £50,000 a year
- Full-time
- Project management
- Presentation skills
- AI
- Annual leave
13d

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Customer Help Desk Co-ordinator

JLA -
Sunderland

Quick apply

Job details

Permanent | Full-time
£25,272 a year

Benefits

Free parking
On-site gym
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
GCSE
English
Computer skills
Communication skills

Full job description

bout our business

JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.

The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.

When you join the JLA family, you'll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

Role overview

Working within the customer service department within the Hixon office you will be responsible for keeping our customer records up to date, logging jobs and call outs from customer portals, phones and email. Managing your time wisely to ensure that all tasks are completed within agreed SLA’s. The role also includes communicating with to our customer to ensure that queries are responded/resolved in a timely manner. You will have excellent attention to detail, communication and interpersonal skills.

Key tasks

Taking incoming calls from customers, engineers, and suppliers, providing support and administration service

Uploading to customer portals all relevant compliance certification and updating any job notes

Liaison with customers to ensure they are kept informed on progress and managing any issues

Review, action and update the business on the progress of customers works

Ensure all jobs are progressed by engineers within the operating system when they have been physically completed

Criteria

Raising jobs via system and passing on to the relevant dispatching team
Managing all inbound communications from customers and handling customer queries
Making outbound communication to customers to progress and resolve customer requests
Managing customer emails including being a conduit between departments if needed
Making outbound communication to customers to plan works in with them

Service Delivery

Demonstrate an understanding of what service delivery excellence is for your role
Ensuring you set a culture of excellent customer service ensuring the basics are right every time and lead a team where service is central to good performance
Work collaboratively with teams in Operations to ensure that sales and service SLAs are delivered

Managing Risk

Awareness of your operational and regulation risks which may impact on your role
Responsibility for reporting to your line manager any risk which may impact the business

Managing Health & Safety

Ensuring you deliver your role within the Compliance framework set.

Knowledge and Skills (what you know and what you can do)

Proficient level of computer skills
Excellent customer service skills
Good knowledge of the English language, both written and verbal
Good geographical knowledge

Experience (what you have done)

Working in a customer facing role
Working in time critical roles and the ability to multitask
Working in a customer service environment handling both inbound/ outbound calls and email inboxes
Effective problems solving skills

Pay: £25,272.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

head of school jobs in roker, twr

Customer Help Desk Co-ordinator

Head of Education Services

Executive Assistant to the Head

Teaching Assistant – Level 2 (Term Time Only) (Mortimer Primary School)

Information Management and Data Services Officer

Head of School for Acute Specialties

English Lecturer

CCTV Operator

Head of School for Laboratory Medicine

Special Educational Needs Co-Ordinator (SENCO)

Children’s Home Deputy Manager

Breakfast and After School Club Leader

First Aid Trainer Franchisees

Senior Lecturer in Clinical Legal Education

Head Teacher

Lecturer in Law

Supervisory Assistant - South Street Community Primary School

Cleaner – 10 hpw (Term Time only) (West Boldon Primary School)

Lecturer in Nautical Studies

Construction Manager

I want to receive the latest job alerts for head of school in roker, twr

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