Security Operations Coordinator - Nights
Location: Coalville, Leicestershire
Job Type: Full-Time, Permanent
Hours: Night Shifts (4 On / 4 Off Rolling Shift Pattern - 7pm - 7am)
Location: Office Based
Salary: £13 starting hourly rate, post probationary rate £15.75
About Global Telemetrics
Global Telemetrics is one of the UK's leading providers of vehicle tracking and stolen vehicle recovery solutions, operating trusted brands including SmarTrack and Autowatch UK. Our technology protects thousands of vehicles across the UK, helping customers safeguard their assets and supporting successful vehicle recoveries when thefts occur. As part of our continued growth, we are looking for a Security Operations Coordinator to join our Night Operations Team in Coalville.
About the Role
This is a fast-paced and rewarding role at the heart of our stolen vehicle recovery operation. Working nights, you will be responsible for monitoring vehicle tracking alerts, assessing potential theft incidents and taking immediate action when required. You'll work closely with customers, police forces, recovery agents and other operational partners to help protect customer assets and support vehicle recoveries across the UK. The role combines real-time incident management, customer communication, operational coordination and administration. Every shift can present new challenges, requiring someone who can remain calm under pressure, think clearly and make informed decisions in time-sensitive situations. Full training will be provided on our products, systems and processes.
Key Responsibilities
Alert Monitoring & Theft Response
- Monitor vehicle tracking alerts and assess potential risks.
- Investigate suspicious activity and determine appropriate next actions.
- Contact customers to verify vehicle status and establish whether a theft has occurred.
- Escalate confirmed or suspected theft incidents in accordance with company procedures.
- Support active stolen vehicle recovery operations.
- Liaise with police forces, recovery agents and other external stakeholders.
- Maintain accurate updates on active incidents until resolution.
Stolen Vehicle Recovery Coordination
- Assist in coordinating vehicle recovery activity with police and recovery partners.
- Monitor the progress of ongoing theft cases.
- Ensure all theft-related records are accurately maintained and updated.
- Support the successful recovery and return of stolen vehicles.
- Provide timely updates to customers and stakeholders throughout incidents.
Customer Support & Operational Communication
- Handle inbound customer enquiries professionally and efficiently.
- Provide guidance and reassurance to customers during theft-related incidents.
- Raise support tickets and accurately document reported issues.
- Support internal communication between departments during incidents.
- Maintain clear and detailed records of all actions taken.
Technical & Installer Support
- Provide first-line support to installers and customers when required.
- Assist with basic troubleshooting and remote diagnostics.
- Support tracker commissioning activities where appropriate.
- Escalate technical issues to the relevant teams for investigation and resolution.
Administration & Operational Support
- Ensure customer and vehicle records remain accurate and up to date.
- Complete administrative tasks associated with incident management and operational activities.
- Respond to emails and internal requests in a timely manner.
- Support the smooth operation of the Night Operations Team.
What We're Looking For
We're looking for someone who thrives in a fast-paced environment and enjoys taking ownership of situations.The ideal candidate will be:
- Calm and confident under pressure.
- Comfortable making decisions in time-sensitive situations.
- Highly organised with exceptional attention to detail.
- Confident communicating with customers and stakeholders over the phone.
- Able to manage multiple priorities simultaneously.
- A proactive problem-solver with a strong sense of responsibility.
- Adaptable and capable of responding to changing situations.
- Customer-focused and committed to delivering excellent service.
- A reliable team player who takes pride in their work.
Skills & Experience
Previous experience in any of the following would be beneficial:
- Customer service
- Incident management
- Control room operations
- Emergency call handling
- Security monitoring
- Operations support
- Helpdesk environments
- Administration
However, industry experience is not essential. We are more interested in attitude, professionalism, communication skills, attention to detail and the ability to remain calm under pressure. Full training will be provided.
Career Development & Progression
We believe in developing talent from within. Many of our team members started in entry-level operational roles and have progressed into senior operational, management, technical and sales positions throughout the business. As Global Telemetrics continues to grow, we remain committed to providing development opportunities for employees who demonstrate commitment, initiative and a willingness to learn.
Why Join Global Telemetrics?
- Be part of a team that directly helps recover stolen vehicles across the UK.
- Play a key role in protecting customer assets and supporting law enforcement agencies.
- Gain experience in incident management, operations and vehicle recovery.
- Full training and ongoing support provided.
- Genuine opportunities for career progression.
- Work within a growing and innovative technology business.
Privacy Notice
By applying for this role, you acknowledge that the personal data you provide will be processed by Global Telemetrics. For recruitment and selection purposes, we will collect your name, contact details, previous employment details and, where appropriate, relevant qualifications held. We will only retain your application data for as long as is necessary and in line with our retention policy.For further details, please see our full privacy policy:https://terms.globaltelemetrics.com/privacy-policy/
Pay: £13.00-£15.75 per hour
Work Location: In person
