Call centre team Work, Jobs in Romford, Gtl (with Salaries)

Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
Control Room Operative (Evenings)
Nationwide Vehicle Assistance —Brentwood
- £21,808.80 a year
- Part-time
- Customer service
- Analysis skills
- Computer skills
- Free parking
- Store discount
Quick apply
9d
Learning Coordinator / Project Support Officer
Osborne Partnership —Dagenham
- £14.14 - £14.80 an hour
- Full-time
- Mentoring
- Training & development
- Café
- Free parking
Quick apply
12d
Customer Service Agent
Apex Parking LTD —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- In-person
- AI
Quick apply
14h
Control Room Operative Brentwood
Nationwide Vehicle Assistance —Brentwood
- £27,261 a year
- 8 hour shift
- Customer service
- Analysis skills
- Computer skills
- Free parking
- Store discount
Quick apply
9d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —London
- £3,800 a month
- Full-time
Quick apply
Customer Support Associate (hybrid)
flatfair —London
- From £26,500 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
3d
Contact Centre Advisor
Science Museum Group —London
- £14.80 an hour
- Part-time
- Administrative experience
- Communication skills
- Annual leave
- Employee assistance programme
4d
Booking Clerk - Outpatients Call Centre
Mid and South Essex NHS Foundation Trust —Basildon
- £25,760 a year
- Full-time
1d
Customer Experience Advisor | S1 | Retail Banking | Brentwood
A01 Santander UK plc —Brentwood
- From £27,138 a year
- Full-time
- Cash handling
- Banking
4d
Customer Support Executive
Zego —London
- Hybrid work
- Data entry
Quick apply
Call Centre Operator
IIQAF —London
- £25 - £30 an hour
- Weekend availability
- CRM software
- Spanish
- Hotel
Quick apply
Call Handler / Customer Support Representative (On-Site)
Work Work Ltd —London
- £2,200 - £2,300 a month
- Full-time
- Microsoft Word
- English
- In-person
Quick apply
3d
Consumer Contact Adviser: Customer Service (Permanent)
The Motor Ombudsman —London
- £28,649 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- In-person
- Work from home
- Sick pay
Quick apply
9d
Customer Care Call Centre Assistants
The Wimpole Clinic Ltd —London
- £13 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Sick pay
Quick apply
Customer Service Representative
Savvy Loan Products Ltd —Gravesend
- From £24,785 a year
- Full-time
- Hybrid work
- Conflict management
- Communication skills
- Banking
- Work from home
Quick apply
12d
Patient Administrator - Call Centre
Chelsea and Westminster Hospital NHS Foundation Trust —London
- £30,630 - £32,346 a year
- Weekend availability
- Management
- Data entry
- Communication skills
1d
Medical Receptionist
Ripple Road Medical Centre —Barking
- £12.75 - £12.80 an hour
- Part-time
- Writing skills
- Microsoft Office
- Data entry
- Employee discount
Quick apply
11d
Data Administration Officer
Support When It Matters —Hackney
- £25,000 a year
- Weekend availability
- Inventory control
- Microsoft Office
- Administrative experience
Quick apply
11d
Customer Service Advisor - Part Time
Newham Council —London
- £35,520 - £36,585 a year
- Part-time
1d

I want to receive the latest job alerts for call centre team in romford, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call centre team jobs near romford, gtl

Call Center Representative jobs in London

Customer Service Representative jobs in London

Customer Support Representative jobs in London

Customer Service Representative jobs in Gravesend

Junior Sales Consultant jobs in London

Data Center Technician jobs in Birmingham

Call Center Representative jobs in Leeds Ls11

Call Center Representative jobs in Coventry

Call Center Representative jobs in Amesbury

Call Centre jobs in Doncaster

Call Centre jobs in Northampton

Call Center Representative jobs in Bolton

Call Centre jobs in Motherwell

Uk Virtual Customer Support Amazon jobs in London

Customer Service Representative jobs in Watford Wd18

Customer Service Advisor jobs in London

Customer Service Representative jobs in Cheltenham

Customer Service Representative jobs in Blackburn

Customer Experience Manager jobs in London

Customer Service Representative jobs in Staplehurst

Contact Centre Officer (Headquarters, Chelmsford)

Essex Police and Kent Police -
Chelmsford

Apply Now

Job details

Full-time
£27,204 - £29,859 a year

Qualifications

Customer service call handling
Conducting safeguarding risk assessments
Driving Licence
Inbound customer enquiry call handling
Customer service
Computer literacy
GCSE
Computer skills
Customer interaction

Full job description

Contact Centre Officer

Full time opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford. Initial training may be based in Chigwell or Chelmsford. Please note that public transport does not serve Chigwell site, therefore you must have access to your own transportation. Transport provision/support may be available if required.

The salary for this role is £27,204 to £29,859 per annum exclusive of shift and weekend working allowance, (up to £32,644 to £35,830 per year inclusive of 20% shift allowance, when the full range of shift patterns are worked), this role will still operate on a rotating shift pattern covering a 24/7 period 365 days per year.

About the role

Be the first point of contact for emergency and non-emergency contact to the police service, both from members of the public and partner agencies. Receive and critically assess all types of contacts including 999, 101 telephone calls, and other types of contacts, online or in person, maintaining high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.

What will you be doing?

Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
Assess Threat, Harm, and Risk, and identify the appropriate action to resolve or determine the appropriate agency, deployment grading, and priority of contacts.
Manage customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
Maintain accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.

What qualifications and experience do you need?

GCSE in English at grade C or above, or equivalent qualification.
Previous experience of working within a call centre or customer service environment.
Excellent verbal and written communications skills are essential in order to communicate with those contacting the police, deal assertively and courteously with all enquires whilst managing expectations.
The ability to learn and use a variety of computer based systems as the post holder will be required to become proficient in the use of Essex Police systems including command and control, crime recording and intelligence, as well as national police databases.
Ability to work flexibly on a shift pattern that covers working 24 hours a day, all year round.
To be able to work effectively as part of a team without supervision.

Note for potential candidates:-

Location of the role is based at Essex Police HQ, Chelmsford. or Great Dunmow, Essex. If you do not have a driving licence, we recommend checking public transport to ensure you are able to attend all shifts, as public transport is very limited early morning and late nights.

Please note: Training may be held at different police premises within Essex, so you must be prepared to attend different locations. We have a fall back location based at Great Dunmow and Chigwell that is used occasionally, you will need to ensure that you are able to attend all locations and when required, dependent on operational requirements..

To view the full job description, please click here.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.

Essex Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.

Apply Now

Refine Your Search

call centre team jobs in romford, gtl

Contact Centre Officer (Headquarters, Chelmsford)

Control Room Operative (Evenings)

Learning Coordinator / Project Support Officer

Customer Service Agent

Control Room Operative Brentwood

JUNIOR SALES CONSULTANT

Customer Support Associate (hybrid)

Contact Centre Advisor

Booking Clerk - Outpatients Call Centre

Customer Experience Advisor | S1 | Retail Banking | Brentwood

Customer Support Executive

Call Centre Operator

Call Handler / Customer Support Representative (On-Site)

Consumer Contact Adviser: Customer Service (Permanent)

Customer Care Call Centre Assistants

Customer Service Representative

Patient Administrator - Call Centre

Medical Receptionist

Data Administration Officer

Customer Service Advisor - Part Time

I want to receive the latest job alerts for call centre team in romford, gtl

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected