At Missoma, we believe jewellery is more than just an accessory.
Founded in 2007 by Marisa Hordern, we’ve grown into a globally recognised brand known for our demi-fine and solid gold pieces, all designed in-house at our London studio and crafted with care.
Now, we’re looking for a Piercing Specialist to join our Covent Garden Store. If you’re passionate about delivering expert piercings in a stylish, supportive, and welcoming environment, and want to be part of a brand that values creativity, care, and community, this could be the perfect fit.
Why You’ll Love Working With Us
At Missoma, we live by three core values:
Authentic…We value honesty, open feedback, and conscious sustainability. You’ll be part of a team that genuinely cares about people and the planet.
Collaborative…Every voice matters. We foster inclusivity, creativity, and fun, working together to innovate and grow.
Entrepreneurial…We think big and act boldly. You’ll be encouraged to bring ideas, take initiative, and make a real impact.
Your Role as a Piercing Specialist
You’ll be at the heart of our piercing experience — guiding customers through their journey with confidence, care, and style. You’ll also support the shop floor team, bringing the Missoma experience to life at every touchpoint.
Piercing Expertise:
Welcome customers into our piercing studio with warmth and professionalism.
Help customers feel relaxed and informed throughout their piercing journey.
Offer expert styling advice using Missoma’s exclusive jewellery collections.
Perform piercings to the highest standards of safety, hygiene, and technique.
Provide clear aftercare guidance and confidently resolve any concerns.
Stay up to date with UK piercing regulations, techniques, and equipment.
Advise the wider retail team on legal and safety protocols.
Customer Experience & Shopfloor Support:
Be a Missoma ambassador, sharing product knowledge, styling tips, and brand insights.
Deliver exceptional service from first interaction to final purchase.
Support your team with product expertise and a proactive, positive approach.
What You’ll Bring
You don’t need to tick every box, but here’s what will help you thrive:
1.5+ years’ experience piercing in a studio environment, with a strong portfolio.
In-depth knowledge of UK piercing standards and regulations.
A clean, professional, and customer-focused approach.
Excellent communication skills and a warm, engaging presence.
Ability to tailor your service to each customer’s unique needs.
A passion for jewellery, style, and helping people express themselves.
What You’ll Get
Competitive salary
Retail commission scheme
Generous staff discount
Jewellery uniform allowance
Medicash Healthcare Cash Plan
Enhanced parental leave after 2 years of service
Ready to Make Your Mark?
If you’re looking for a role where you can combine technical skill with creativity, and be part of a brand that’s redefining jewellery and customer experience — we’d love to hear from you.
