change analyst Work, Jobs in romsey, eng (with Salaries)

IT Service Desk Analyst
Practice Plus Group IUC —Totton
- £25,000 - £28,000 a year
- Rotating shift
- Windows
8d
Customer Data Insights Analyst
B&Q —Eastleigh
- Up to £50,000 a year
- Full-time
- Hybrid work
- SQL
- Agile
- Python
- Employee assistance programme
- Employee discount
Security Advisor
Roke Manor Research Limited —Romsey
- Microsoft Office
- Travel
- Organisational skills
Immunisation Improvement Analyst
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Southampton
- £32,073 - £39,043 a year
- Full-time
1d
Supply Chain Analyst (12 month FTC)
B&Q —Eastleigh
- £33,000 - £40,000 a year
- Part-time
- Hybrid work
- Merchandising
- Analysis skills
- Travel
- Employee assistance programme
- Employee discount
14d
Project Manager
Roke —Romsey
- Full-time
- Time management
Software Engineer IA Defence
Roke Manor Research Limited —Romsey
- Azure
- Java
- AWS
Data Solution Engineer
Roke Manor Research Limited —Romsey
- Azure
- AWS
- Agile
CSS Service Desk Engineer
Roke Manor Research Limited —Romsey
- Business
Support Analyst - Application Support
Sopra Steria —Portsmouth
- £30,000 - £35,000 a year
- DevOps
- In-person
- Communication skills
- Annual leave
Security Advisor
Roke —Romsey
- Full-time
- Microsoft Office
- Travel
- Organisational skills
Project Manager
Roke Manor Research Limited —Romsey
- Time management
Security Researcher
Roke Manor Research Limited —Romsey
- Analysis skills
- C++
- Software development
Supply Chain Manager
Roke —Romsey
- Full-time
- Microsoft Office
- Project management
- Continuous improvement
1d
Data Analyst Higher Apprenticeship
SSE —New Forest
- £26,239 - £37,000 a year
- Call to connect
- Computer Science
- Customer service
- Engineering
- Employee discount
6d
CSS Service Desk Engineer
Roke —Romsey
- Full-time
- Business
Lean Deployment Analyst
GKN Aerospace —East Cowes
- Continuous improvement
Analyst Retail Media
B&Q —Eastleigh
- Up to £50,000 a year
- Part-time
- Hybrid work
- SQL
- Python
- Marketing
- Employee assistance programme
- Employee discount
Process Business Analyst
SubSea Craft —Portsmouth
- £40,000 a year
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
Business Systems & Insights Analyst
Appello —New Milton
- £40,000 - £50,000 a year
- Full-time
- Remote
- Azure
- SQL
- Bachelor's degree
- Free parking
- Employee assistance programme
13d

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IT Service Desk Analyst

Practice Plus Group IUC -
Totton

Apply Now

Job details

Permanent
£25,000 - £28,000 a year
8 days ago

Qualifications

Windows
ITIL
CompTIA Network+
CompTIA A+

Full job description

About The Role

As a Service Desk Analyst – Level 1, you’ll join a dedicated IT team at Practice Plus Group, supporting colleagues across a wide range of healthcare services. Based in Southampton, you’ll work rotating shifts between 7:30am and 7pm, Monday to Saturday, helping ensure our users receive fast, professional and friendly IT support.

Practice Plus Group is one of the UK’s leading independent healthcare providers, committed to delivering high‑quality, accessible care nationwide. We invest heavily in colleague development, offering clear career pathways, flexible working options and a strong focus on well being. Joining us, means becoming part of a supportive organisation where your growth, ideas and contribution genuinely matter.

What you'll be doing

Logging and prioritising tickets — Accurately record incidents and service requests in real time, ensuring correct categorisation and SLA alignment.

Managing user communication — Keep customers informed throughout the lifecycle of their issue, from first contact to resolution and closure.

Handling inbound calls — Act as the first point of contact for all IT queries, providing initial troubleshooting and guidance.

Monitoring queues — Review unassigned tickets, email requests and SLA timers to ensure timely action and escalation.

Supporting major incidents — Assist Level 2 Analysts or take ownership out of hours to drive swift resolution.

Escalating issues — Invoke technical escalation paths when required to protect SLA performance.

Maintaining documentation — Keep Service Desk procedures, knowledge articles and training materials accurate and up to date.

Collaborating with internal teams — Work closely with infrastructure, applications and third‑party suppliers to resolve issues.

Supporting new starters — Assist with On-Boarding and training of new analysts.

Driving service improvement — Contribute ideas and feedback to enhance processes, tools and user experience.

What we’ll look for in you

Customer‑focused mindset — You enjoy helping users, communicating clearly and delivering a positive support experience.

Technical troubleshooting ability — Confident diagnosing issues across Windows OS, Microsoft 365, hardware, networks and common business applications.

Attention to detail — You log accurately, follow processes and ensure nothing is missed in ticket handling.

Teamwork and initiative — Comfortable working independently or collaboratively, stepping up when workloads are demanding.

ITIL awareness — Understanding of incident, request, problem and change management principles.

Experience in a Service Desk environment — At least one year in a similar role, with strong call‑handling and ticket‑management skills.

Desirable certifications — CompTIA A+/N+, Microsoft certifications, SDI or M365 accreditations are beneficial.

For more information, please see the downloadable Job Description attached to the advert. Or to talk to the lead recruiter for this role, please contact George Robinson - [email protected]

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

#LI-GR1 #PracticePlusGroup #IUC

Apply Now

Refine Your Search

change analyst jobs in romsey, eng

IT Service Desk Analyst

Customer Data Insights Analyst

Security Advisor

Immunisation Improvement Analyst

Supply Chain Analyst (12 month FTC)

Project Manager

Software Engineer IA Defence

Data Solution Engineer

CSS Service Desk Engineer

Support Analyst - Application Support

Security Advisor

Project Manager

Security Researcher

Supply Chain Manager

Data Analyst Higher Apprenticeship

CSS Service Desk Engineer

Lean Deployment Analyst

Analyst Retail Media

Process Business Analyst

Business Systems & Insights Analyst

I want to receive the latest job alerts for change analyst in romsey, eng

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