Lead consultant Work, Jobs in Rosyth, Fif (with Salaries)

Team Manager
Nationwide Building Society —Dunfermline
- From £32,800 a year
- Full-time
- Analysis skills
- Team management
- Organisational skills
3h
Learning and Development Officer - Higher Executive Officer
Government Actuary's Department —Edinburgh
- £42,127 - £51,487 a year
- Part-time
- Microsoft Office
- Presentation skills
- Continuous improvement
- Annual leave
- Employee assistance programme
13d
Careers, Skills & Academic Partnerships Manager
Edinburgh Napier University —Sighthill
- £46,049 - £58,225 a year
- Full-time
- Hybrid work
- Data analysis skills
- University
- Leadership
- Annual leave
- Employee discount
Senior Talent Acquisition Consultant
Edinburgh Napier University —Sighthill
- £37,694 - £46,049 a year
- Full-time
- University
- Communication skills
- Annual leave
11d
Engagement Consultant (Scotland)
WSP —Edinburgh
- Part-time
- Hybrid work
- No degree
- Organisational skills
- Communication skills
- Flexitime
- Work from home
12d
Marie Curie Deputy Head of Operations Scotland
Marie Curie —Edinburgh
- £52,845 - £61,466 a year
- Full-time
- Continuous improvement
- Recruiting
- Hospice
- Annual leave
- Employee discount
Quick apply
7d
Community Partner
CHEC —South Gyle
- Part-time
- Business development
- Experience working with children
- Budgeting
- Store discount
- Annual leave
Quick apply
1d
Operations Manager – Leakage Framework
Hydrosave UK Ltd —Edinburgh
- Up to £52,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Continuous improvement
- Employee assistance programme
- Employee discount
Travel Consultant - Stirling
Hays Travel —Stirling
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee discount
11d
Senior IT Transformation Consultant
Texaport —Edinburgh
- £60,000 - £85,000 a year
- Full-time
- Remote
- Mentoring
- Communication skills
Quick apply
Associate Director - Fire & Life Safety
AESG —Edinburgh
- Hybrid work
- Engineering
- Master's degree
- Business development
Senior Pensions Consultant
Government Actuary's Department —Edinburgh
- £66,361 - £79,697 a year
- Part-time
- Business development
- Presentation skills
- Annual leave
- Employee assistance programme
Senior Account Executive - AI Software Sales & professional services
MaxAccelerate —Edinburgh
- Full-time
- Remote
- Sales
- Business development
- Recruiting
Quick apply
Head of Children's Services - Complex Safeguarding
City of Edinburgh Council —Edinburgh
- £94,901 - £106,811 a year
- Continuous improvement
7d
Principal EIA (Onshore) Consultant
APEM —Penicuik
- Remote
- Analysis skills
- Bachelor's degree
- Communication skills
Programme Communications Consultant
Aegon UK —Edinburgh
- £54,480 - £87,720 a year
- Full-time
- Hybrid work
- Organisational skills
1d
HR Consultant
AAB —Edinburgh
- £30,000 - £32,000 a year
- Hybrid work
- Management
- Sales
- Research
- Annual leave
- Employee assistance programme
6d
Lifecycle Project Manager
Serco Plc —Larbert
- Full-time
- PMP
- Hospital
- Continuous improvement
- Employee assistance programme
7d
Kitchen & Bathroom Design/Sales Consultant
Wickes —Stirling
- Full-time
- Sales
- Customer service
- Annual leave
- Employee discount
Property Sales Consultant
MOV8 Real Estate —Edinburgh
- £23,500 - £28,500 a year
- Weekend availability
- English
- Organisational skills
- Communication skills

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Team Manager

Nationwide Building Society -
Dunfermline

Apply Now

Job details

Permanent | Full-time
From £32,800 a year
3 hours ago

Benefits

Company pension
Private medical insurance
Paid volunteer time

Qualifications

Complaint handling
Performance management
Analysis skills
Team management
Organisational skills
Professional development mentoring
Training & development
Root cause analysis
Time management

Full job description

Location

Dunfermline / Fife Region

Other Locations

Northampton / Northamptonshire
Wakefield / West Yorkshire
Swindon / Wiltshire

Salary

From £32,800

Contract

Permanent (Full Time )

Reference

4704

Closing Date

04 September 2026

Job description

We’re recruiting for a Team Manager to join the Complaints Teams in Customer Resolutions. This role sits within our Complaints Team. Applicants should have relevant experience or a strong understanding of complaints to ensure they can effectively support and lead their teams.

At Nationwide we put our 15 million customers at the centre of every decision we make as a business. Every role, no matter what it’s doing, is customer focused. In Customer Resolutions we put things right when they go wrong for our customers and learn from this insight to stop issues happening again. We’re a specialist area focused on resolving complaints, remediating incidents and operating customer data processes.

In your role as Team Manager, you’ll be part of a team responsible for the management, development and coaching of team members to enable them to operate to their full potential, effectively achieve the goals of their role and contribute to the Nationwide blueprint for a modern mutual.

Delivering optimum team performance, utilising people management tools available, proactive coaching and 1-2-1/team development are all part of the role. You’ll be required to build strong relationships whilst driving business improvements to sustain an ongoing and highly efficient and compliant operation.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Northampton, Dunfermline, Wakefield or Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

Your day-to-day duties will include leading and developing a team of consultants, enabling them to operate to their full potential whilst delivering optimum team performance and service levels in complaints provision. Additionally, you’ll need to build strong relationships, drive business improvements and be responsible for planning, organising, prioritising and managing workloads.

You’ll need to manage absence and conduct and capability issues in an accurate and timely manner whilst identifying and acting upon any areas of improvement that would reduce complaint volumes or improve the customer experience.

Part of your role will include the provision of early insight/trends and root cause analysis across all spectrums within Customer Resolutions and Complaints in order to mitigate further issues.

About you

The minimum requirements for the role are:

Experience working in a complaints operation
Proven people skills to lead, agree and review employee performance objectives, providing coaching, training, manage absence, conduct and capability issues, challenge and support
Experience of managing and organising team resource, planning and using both individual and team time effectively, balancing complaint volumes (peaks and troughs) with essential/mandatory activity
A proactive coach, who can identify individual employee needs and address them formally and informally to develop the right skills and behaviours
Strong time management, planning, forecasting and organisational skills, at both an individual and team level, including the ability to manage personal workload to support multiple complaints within prescribed timescales alongside supporting handlers
Strong analytical skills that can help shape and drive change and efficiencies across our deliverables

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

25 days holiday, pro rata
Private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Apply Now

Refine Your Search

lead consultant jobs in rosyth, fif

Team Manager

Learning and Development Officer - Higher Executive Officer

Careers, Skills & Academic Partnerships Manager

Senior Talent Acquisition Consultant

Engagement Consultant (Scotland)

Marie Curie Deputy Head of Operations Scotland

Community Partner

Operations Manager – Leakage Framework

Travel Consultant - Stirling

Senior IT Transformation Consultant

Associate Director - Fire & Life Safety

Senior Pensions Consultant

Senior Account Executive - AI Software Sales & professional services

Head of Children's Services - Complex Safeguarding

Principal EIA (Onshore) Consultant

Programme Communications Consultant

HR Consultant

Lifecycle Project Manager

Kitchen & Bathroom Design/Sales Consultant

Property Sales Consultant

I want to receive the latest job alerts for lead consultant in rosyth, fif

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