Call handler Work, Jobs in Rotherham (with Salaries)

Motor Claims Handler
Lemonaid Motor Legal —Rotherham
- £23,000 - £26,500 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
6d
Customer Service Team Leader
Leger Shearings Group —Rotherham
- £32,000 a year
- Weekend availability
- Management
- Customer service
- Analysis skills
- Free parking
- Annual leave
Team Leader - RRRM
FMG —Huddersfield
- £32,037 - £37,480 a year
- Communication skills
- Free parking
- Annual leave
Quick apply
7d

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Motor Claims Handler

Lemonaid Motor Legal
Rotherham

Quick apply

Job details

Permanent | Full-time
£23,000 - £26,500 a year
6 days ago

Benefits

Free parking
Annual leave
Referral programme
On-site parking

Qualifications

Telephony
Customer service
Organisational skills
Clerical experience
Communication skills

Full job description

ABOUT US:

We are a Claims Management Organisation providing full 24-hour FNOL & Claims Assistance to Insurance Brokers and Insurers all over the UK. Formed through years of motor claims experience, we provide a fresh look at motor claims to deliver the best customer journey in the event of a claim. We specialise in credit hire, credit repair, and innovative mobility solutions within our extensive repair network and hire provisions. We offer a bespoke service which is delivered every time, to ensure a far more superior process and client satisfaction.

The right candidate will have proven experience within a contact centre environment. Culture is vitally important, and all employees can be assured their opinions matter, and their work is appreciated, everyone is actively encouraged to progress within the organisation as it continues to grow. You will be accountable for participating in a professional and successful operating culture by meeting the needs of clients and suppliers and the continuous search for ways to improve the customer experience.

ABOUT THE ROLE:

You will be the crucial link between our customers and the resolution of their motor claims.

Accepting new cases and acknowledging receipt to our Business Partners & Supply Chain
Dealing with all aspects of client and customer contact (from initial contact until either refusal or off-hire)
Gathering information from Customers, Witnesses and Third-Parties by telephone, post and email to allow the full assessment of claims
Obtaining all supportive documentation from the client and checking that all is in order
Keeping all parties involved updated on a regular basis
Identifying customer requirements for additional services
Maintaining up-to-date records on the case management system
Dealing with general telephone enquiries
Assisting with customer queries and complaints in line with company policy
Ability to prioritise your work and balance your workload (emails, calls and other duties)
Maintaining a good working relationship with our suppliers
Ensure good consumer outcomes

ABOUT YOU:

Excellent communication and interpersonal skills
Ideally have an insurance Claims background
Great telephone manners
Good geographical knowledge of the UK
Organisational skills

REWARDS & BENEFITS:

- Annual performance reviews,

- 25 days annual leave (increasing up to 27 days during the length of service) plus Bank Holidays,

- Hybrid working possibility after successful completion of the probationary period

- Regular staff incentives and rewards,

- Referral Scheme,

- Dress Down Friday

- Health & wellbeing programme

- Secure, free onsite parking at our Rotherham Office.

Job Types: Full-time, Permanent

Pay: £23,000.00-£26,500.00 per year

Experience:

motor claims handling: 2 years (required)
Customer service: 2 years (required)

Work Location: Hybrid remote in Rotherham S60 1FG

Quick apply

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Team Leader - RRRM

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