Why Prism Healthcare
We are providers of specialist moving, handling and bathing equipment for elderly, disabled and mobility disadvantaged clients in a range of care environments, from community care to schools, hospitals and care homes. Employing employing circa 700 colleagues, across various locations within the UK and Europe, we work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and well being of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.
With over 30 years of experience in designing, developing, manufacturing, providing and installing bespoke mobility and care solutions, we have an established track record of working closely with carers and their clients across the UK. The Group has grown over the last year both organically and by acquisition, with a turnover of £100M.
Role Purpose
We are seeking a proactive and organised Credit Controller to join our Finance team. The successful candidate will be responsible for managing a diverse sales ledger comprising both private and commercial customers, ensuring outstanding debts are collected efficiently and professionally while maintaining excellent customer relationships.
The role requires a strong focus on telephone collections, cash allocation, account administration, and credit risk management. You will work closely with customers, internal departments, and management to minimise aged debt, resolve account queries, and support the company’s cash flow objectives
You will be expected to manage a busy and varied daily workload, within tight timelines and to a high level of accuracy. Excellent interpersonal skills alongside the capability to manage and prioritise workload effectively is essential.
Key Responsibilities
Credit Control & Collections
- Proactively manage and collect outstanding debts from both private and commercial customers.
- Conduct regular telephone collections activity, building positive customer relationships while ensuring timely payment of invoices.
- Negotiate payment arrangements where appropriate and monitor adherence to agreed terms.
- Escalate overdue accounts in line with company procedures.
- Reduce aged debt and minimise bad debt exposure.
- Maintain accurate records of all collection activities and customer communications.
- Processing and recording of credit card payments taken over the phone
Cash Allocation
- Allocate incoming payments accurately and promptly to customer accounts.
- Investigate and resolve unallocated cash and payment discrepancies.
- Reconcile customer accounts and ensure ledger accuracy.
- Work with customers and internal teams to resolve remittance and payment queries.
Credit Administration
- Review applications for new customer accounts.
- Perform credit checks and assess customer creditworthiness using relevant credit reference agencies and financial information.
- Recommend and set appropriate credit limits and payment terms in accordance with company policy.
- Monitor customer credit exposure and review credit limits periodically.
- Maintain accurate customer master data and account records.
Customer Service & Query Resolution
- Manage the Credit Control inbox, ensuring enquiries are responded to promptly and professionally.
- Investigate and resolve invoice, payment and account-related queries.
- Liaise with Sales, Customer Service and Operations teams to support effective query resolution.
- Build strong working relationships with customers and internal stakeholders.
Reporting & Compliance
- Assist in the preparation of aged debt reports and other management information, and attend weekly calls with Managers to discuss aged debt and queries.
- Support month-end processes as required.
- Ensure compliance with company policies, procedures and relevant legislation
Knowledge, Skills & Experience
- Previous experience in a Credit Control role within a busy finance environment.
- Proven experience of telephone collections and debt recovery.
- Experience managing both commercial and consumer/customer accounts.
- Strong understanding of cash allocation and sales ledger processes.
- Experience reviewing and opening new customer accounts.
- Knowledge of credit checking, setting credit limits and payment terms.
- Excellent communication and negotiation skills.
- Strong attention to detail and organisational skills.
- Ability to prioritise workload and work to deadlines.
- Competent user of Microsoft Excel and finance/accounting systems
Personal Attributes
- Confident and professional telephone manner.
- Confident email communicator with strong literacy skills.
- Excellent attention to detail.
- Ability to prioritise, multi-task and meet deadlines.
- Results-driven with a proactive approach to collections.
- Strong problem-solving and analytical skills.
- Able to build and maintain positive customer and colleague relationships.
- Resilient and capable of handling challenging conversations professionally.
- Team player with a flexible and positive attitude
So.. why us?
Alongside working in a supportive and friendly environment, you’ll also receive:
- Competitive Salary, paid monthly
- Ongoing training and development
- 25 days holiday, plus bank holidays
- Pension Scheme, matched contribution/salary sacrifice
- BHSF healthcare cash plan which allows you to claim towards health costs such as dental and optical as well as physiotherapy and chiropody
- Life Assurance Scheme
- Long Service Awards
- Holiday Purchase Scheme
- Benefits Discount and Rewards Scheme which includes shop discounts, hotel discounts and days out.
- Employee Recognition Scheme
Benefits:
- Company pension
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
Work Location: In person
