Support associate Work, Jobs in Rotherham (with Salaries)

Advanced Associate, Customer Success
Pearson —Rotherham
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
6d
Warehouse Operative
Amazon.com —Doncaster
- Full-time
- Employee discount
Store Associate (23219)
Barnardo's —Balby
- £13.45 an hour
- Communication skills
- Annual leave
- Employee assistance programme
Sales Associate
NEXT —Sheffield
- Part-time
- Sales
- Merchandising
- IT
Team Member
NEXT —Doncaster
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
4d
Immigration Consultant
Fragomen —Sheffield
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Leasing Associate
ourHRpeople —Sheffield
- £26,500 - £28,000 a year
- Weekend availability
- Sales
- Customer service
- English
- Health & wellbeing programme
Quick apply
11d
Complex Product Support Associate
Tes Global —Sheffield
- £26,091 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
Product Support Associate
Tes Global —Sheffield
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
14d
Part Time Sales Associate, Tommy Hilfiger - Meadowhall
Tommy Hilfiger —Sheffield
- Part-time
- Hospitality
- Communication skills
6d
Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Research Associate (Networks Evidence and Evaluation Officer)
University of Sheffield —Sheffield
- £38,784 - £41,064 a year
- Full-time
- Hybrid work
- Doctoral degree
- University
- Organisational skills
- Annual leave
- Employee discount
6d
Associate Client Advocate
Aptean —Sheffield
- Full-time
- Hybrid work
- Salesforce
- IT
- AI
Docucare Associate
Xerox —Sheffield
- Full-time
- Driving
- IT
- Leadership
5h
Customer Advocate
Aptean —Sheffield
- Full-time
- Hybrid work
- Salesforce
- Maintenance
- IT
ATM Spraying Technician
NCR Atleos —Rotherham
- £28,496 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Oracle
- Employee assistance programme
- Employee discount
Quick apply
12d
Research Associate (CareQuAI)
University of Sheffield —Sheffield
- £38,784 - £47,389 a year
- Part-time
- Hybrid work
- Doctoral degree
- Analysis skills
- Travel
- Annual leave
- Employee discount
6d
Associate Support Manager
Tait —Pontefract
- Full-time
- No degree
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Legal Secretary
France and Associates —Huddersfield
- £24,500 - £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
12d
Sales Associate
Sunglass Hut —Sheffield

I want to receive the latest job alerts for support associate in rotherham

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

support associate jobs near rotherham

Advanced Associate, Customer Success

Pearson -
Rotherham

Apply Now

Job details

6 days ago

Benefits

Annual leave

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
GCSE
Analysis skills
IT
Communication skills

Full job description

Your Opportunity

You will join our Traditional Processing, Ondemand and Onscreen Team which is part of the Qualification Processing Department. The department consists of several areas which work together to deliver General Qualifications, Vocational Qualification and On-demand Qualifications.
The team are responsible for various processes, including the result resolution and closedown of results for paper based and onscreen tests, T Level and PEIC processing and closure, candidate malpractice, traditional processing of examination papers, and item level mark capture for series-based qualifications.
You will be required to support all processing activities within the team as priorities dictate.

Your primary responsibilities

Processing of paper-based examination material from receipt to result
Monitoring onscreen and OnDemand examinations and tests to ensure results issued, including the reviewing of examinations taken remotely
Monitoring of examiner marking
Contacting centres, examiners, internal teams to ensure results are issued to Service Level Agreements (SLA) via telephone, email and MS Teams
Data input activity from marked scripts and processing of paper-based examination material from receipt to result
Effectively communicate and escalate key issues, or threats to SLA
Processing and reviewing candidate malpractice cases in line with JCQ guidelines
During peak processing periods lead a team of seasonal staff in line with Pearson’s policy, procedures, and values
Work in other areas of the business as required

Key Challenges

Working towards tight and immovable deadlines
The role requires attention to detail even with tasks that may be repetitive
Flexibility of working patterns during peak periods
Ability to adapt to multiple/various IT systems
Supporting various stakeholders from different teams
Restrictions on annual leave during peak periods
Processing and working instructions are kept up to date and follow regulatory requirements

Our Successful Candidate

You will be customer service focused with ability to communicate with influence and work with others to achieve goals. You will deliver goals in a changing environment and take a creative and innovative approach to work while maximising potential for yourself and others.

Additional Competencies

Attention to detail: Able to work accurately and have excellent attention to detail
Methodical approach: Ability to concentrate and focus on meeting deadlines and objectives, whilst prioritising workload
Communication skills: Ability to comprehend and provide clear updates to colleagues and external customers.
Teamwork skills: Ability to work positively with other members of the team.
Analytical skills: seek to understand the bigger picture and the impact of up and downstream activities.

Previous Experience and Qualifications

Essentials

MS Word,MS Excel (both to intermediate level) and MS Teams and Outlook
General office experience.
Working to set processes/work instructions
Educated to GCSE level minimum of English and Mathematics (grade C/4 or above) or equivalent

Desirable

Communication skills from working with external / internal customers
Previous experience and knowledge of working within an awarding body

Your rewards & benefits

We know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know one size doesn’t fit all, so our workplace programs meet the different needs of our diverse teams, and their families too.

Please see our attractive UK benefits here: Pearson Jobs – Benefits

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].

Job: Customer Success

Job Family: GO_TO_MARKET

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: On-site

Req ID: 25028

Apply Now

Refine Your Search

support associate jobs in rotherham

Advanced Associate, Customer Success

Warehouse Operative

Store Associate (23219)

Sales Associate

Team Member

Immigration Consultant

Leasing Associate

Complex Product Support Associate

Product Support Associate

Part Time Sales Associate, Tommy Hilfiger - Meadowhall

Service Desk Analyst - Tier I

Research Associate (Networks Evidence and Evaluation Officer)

Associate Client Advocate

Docucare Associate

Customer Advocate

ATM Spraying Technician

Research Associate (CareQuAI)

Associate Support Manager

Legal Secretary

Sales Associate

I want to receive the latest job alerts for support associate in rotherham

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected