Job reference 341141
Senior Pensions Administrator
Competitive salary plus 10% annual bonus potential, 25 days annual leave plus bank holidays, and a company pension scheme with highly competitive employer contribution rates
Full Time, Permanent
Location: Royal Mail, Pond Street, Sheffield S98 6HR - hybrid with 4 days in the office
About the role
At Royal Mail, our people are at the heart of everything we do. Our pension schemes support thousands of current and former employees, and we're looking for an experienced Senior Pensions Administrator to join our Pensions Data Management team.
This is an exciting opportunity to play a key role in ensuring the quality, accuracy and integrity of pension data that underpins the administration of our pension schemes. You'll work with colleagues, advisers and external partners to resolve complex data issues, support regulatory compliance and help deliver an exceptional service to our members.
As a subject matter expert, you'll provide guidance and coaching across the wider Pensions Services function, helping drive continuous improvement while ensuring we meet our contractual and regulatory obligations.
What you'll be doing
Reporting to the Service Team Leader, you will:
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Ensure pension data is accurate, complete and maintained to the highest standards.
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Investigate and resolve complex pension and payroll data issues.
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Support the delivery of actuarial valuations by providing high-quality data to scheme advisers.
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Work with internal and external data providers to resolve interface and data quality issues.
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Help ensure compliance with regulatory requirements, including Pensions Regulator data standards and Pension Dashboard obligations.
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Act as an escalation point for complex member queries and complaints.
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Provide technical guidance and coaching to colleagues across Pensions Services.
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Identify opportunities to improve processes, challenge existing ways of working and drive positive change.
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Support the effective planning and delivery of team workloads to meet service level agreements and customer expectations.
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Ensure established business processes and safe systems of work are followed.
About you
We're looking for a pensions professional with strong technical knowledge, excellent problem-solving skills and a passion for delivering great service.
You'll have:
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Significant experience working within pensions administration or pension data management.
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A strong understanding of UK pension arrangements, including Defined Benefit (DB), Career Average and Collective Defined Contribution schemes.
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Knowledge of HMRC and The Pensions Regulator requirements.
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Understanding of pension administration best practice and industry frameworks such as PASA.
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Possess a strong intermediate-level proficiency in Microsoft Excel
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Experience analysing and resolving complex pension data issues.
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Excellent communication skills, with the ability to explain technical information clearly to a range of audiences.
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Strong planning, organisation and stakeholder management skills.
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A track record of identifying and implementing service improvements.
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GCSEs (or equivalent) in English language and Mathematics (desirable)
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A professional pensions qualification, such as, PMI, QPA, Certificate or Advanced Diploma in Pensions Administration, or equivalent (desirable)
Extra Benefits
Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave- Supportive and generous company sick pay
- Funded Dental – As a manager you are eligible to a level of employer funded dental insurance*
- Health Assessment – As a manager you are eligible to an employer funded health assessment every 2 years*
- Benefits Account – You will have access to your personal benefits account on our ‘My Bundle+’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
- Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
- Available only to permanent employees
Next Steps
The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions.
Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: Sunday 2nd August. Please note, this advert may close early if the appropriate number of applications has been reached.
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