The Fidelis Partnership is a leading privately-owned, Bermuda-based Managing General Underwriter, which, through its subsidiaries, is a global underwriter of property, bespoke and specialty insurance and reinsurance products. The Fidelis Partnership is one of the largest Managing General Underwriters globally and its operations also include outwards reinsurance, claims handling, exposure management and portfolio analytics. The Fidelis Partnership also sponsors and incubates specialist MGAs through its Pine Walk platform. The Fidelis Partnership is separately owned and managed from the ownership and management of Fidelis Insurance Group.
Across product lines and geographies, we focus on three diversified pillars: reinsurance, specialty and bespoke solutions. We are truly diversified. Our long-standing partnerships with capital providers and quota share partners make us nimble. Our breadth of expertise and capabilities deliver outstanding market returns.
The IT Operations Manager is a key role within The Fidelis Partnership technology team. The person is responsible for the end-to-end design, maintenance and operations of our IT Operational services, IT Service support, IT facilities and AV systems across our group companies.
In this role you will run our service 24x7, ensuring robust, performant, secure, compliant, cost-effective systems and act always to make sure end-user services are maintained to the very highest level in a dynamic and fast-paced environment. Typically, we have tight restoration SLAs for critical services.
You will be a key person involved in IT toolset selection and make sure we have a highly secure, uniformly protected and managed estate operating under multiple compliance regimes including SOX, DORA, Cyber essentials, NIST.
You will liaise with our tech leadership and users across business units to thoroughly understand and fulfil business end-user requirements. As a senior tech member of staff, you will be responsible for the delivery of pragmatic solutions to the highest standards within tight timeframes which must be correct first-time. Strong resilience and rapid problem resolution are essential skills for this role.
The role is based in the London office but will necessitate close working with teams across our locations and travel as necessary for this senior role and team locations,
The Fidelis Partnership Ethos
At The Fidelis Partnership, we aim to be different while making a difference.
- We set the standard for quality in our industry. Guided by our expertise, our clients can take unique and material risks with confidence.
- Our approach is tailored and designed to deliver excellence for our clients. We are trailblazers, creating unique solutions in the (re)insurance space.
- We are experts. Our brokers and clients value the depth of our knowledge and experience. We leverage state-of-the-art underwriting technology to be a market leader.
- We believe sound ethics make for good business. We deliver value for our customers, investors and communities while actively avoid trading with industries that cause harm to people, the environment and animals.
- We pride ourselves in creating a workplace that prizes execution, meritocracy, Diversity & Inclusion. Our people herald from countless backgrounds and are united by ambition and the unabashed desire to deliver excellence every day. We provide a competitive environment that helps people cultivate themselves professionally and personally and balance a rigorous workplace with a mindset that prioritises environmental and charitable activities in our communities worldwide.
Our ethos dictates our decisions and actions. It unites us as a team of experts and colleagues and provides us with a compass for ensuring we deliver our best to every stakeholder we serve.
Diversity, Equity & Inclusion
Diversity & Inclusion in the workplace
- Insofar as possible, we aim to ensure the composition of our workforce reflects the make-up of the local community
- We have specific programmes in all our offices to support diversity within the hiring process, e.g. internship and scholarship award programmes
- This is a particular focus in Bermuda, where we engage actively with local organisations to source diverse talent and provide coaching/mentoring for underrepresented groups
- We aim to maintain a focus on equal opportunities across all stages of hiring process
- We measure and minimise the pay gap where possible.
