Customer operations manager Work, Jobs in Rowde, Wil (with Salaries)

Customer Operations Manager
UK SBS Ltd —Swindon
- £42,730 a year
- Full-time
- Microsoft Excel
- Oracle
- ERP systems
8d
Regional Operations Manager – Cleaning Services
Mitie —Swindon
- £47,000 - £55,000 a year
- Full-time
- Leadership
- Communication skills
Customer Experience Manager (Contact Centre Manager)
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
Quick apply
Call Centre Manager / Sales Manager
CRS Ltd —Bristol
- Sales
- Continuous improvement
- Leadership
Post Office Operations Manager
TGJones —Bristol
- £27,062 a year
- Full-time
- Management
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
4d

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customer operations manager jobs near rowde, wil

Customer Operations Manager

UK SBS Ltd -
Swindon

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Job details

Full-time
£42,730 a year
8 days ago

Qualifications

Microsoft Excel
Oracle
GCSE
ERP systems
Microsoft Office
Communication skills

Full job description

Customer Operations Manager

Swindon, Newport, or Stockton-on-Tees
Band E - £42,730

It’s an exciting time to be part UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform, digitally enabled organisation.

We are now seeking an experienced Customer Operations Manager to be responsible for the successful day to day operational delivery of our teams within Customer Services.

A key objective of this role, together with covering operational activities such as monitoring performance, controls, quality and client/customer interactions, is to implement and embed Tier 1 and transition activities from Tier 1 to Tier 0, driving automation and digitisation in line with our transformation programme.

Duties will include, but not be limited to the following:

Support our teams’ performance to ensure we adjust our approach to meet our operational targets/SLAs
Implement a strategy that develops our teams on all Tier 1 activities
Enforce our quality monitoring framework to ensure effective tracking of outputs and associated controls
Work with our partnership managers and colleagues in HR & Finance Services and wider to act upon customer feedback, improve our services and enhance the customer journey
Build upon our existing relationships with our clients attending monthly partnership meetings, representing customer services
Raise awareness and promotion of our services and practices through effective communications and maintenance of customer facing intranets
Ensure that customer feedback, including escalations and complaints, are resolved promptly and accurately including action from lessons learned
Review our existing ways of working and identify opportunities to streamline, standardise best practices and improve customer interactions
Drive self-service opportunities to increase Tier 0 activity identify SMEs and act as a representative for all change activity including projects, CI and CRs

To do this role well you will need:

Maths and English GCSE’s grades A-C (or equivalent qualifications) or proven work experience
Experience of managing and leading customer facing teams across multiple services
Knowledge and experience of Oracle or similar ERP system including CRM
Proficient at using MS Office with excellent Excel skills
Knowledge and understanding of our customer feedback and escalation process
Experience of building and maintaining effective relationships with stakeholders

We are an inclusive and Disability Confident employer and welcome all applications. Find out more about our equality, diversity and inclusion commitments on our website.

UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying.

We look forward to hearing from you.

We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.

Apply Now

Refine Your Search

customer operations manager jobs in rowde, wil

Customer Operations Manager

Regional Operations Manager – Cleaning Services

Customer Experience Manager (Contact Centre Manager)

Call Centre Manager / Sales Manager

Post Office Operations Manager

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