Debt relief & collection occupations Work, Jobs in Rowlands Gill, Dur (with Salaries)

Renewals and Retentions Agent
Everything Managed Group —Newcastle upon Tyne
- £14.28 an hour
- Full-time
- Customer service
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
Arrears Executive
Tandem Bank —Durham
- Up to £29,000 a year
- Customer service
- Financial services
- Annual leave
- Employee discount
Quick apply
Head of Collections
Auxillis —Peterlee
- £75,000 a year
- Team management
- Travel
- Leadership
- Free parking
- Annual leave
Quick apply
Customer Contact Consultant
Aberdein Considine —Newcastle upon Tyne
- Computer literacy
- Computer skills
- Negotiation
Debtors and Collection Officers
Durham County Council —Durham
- £26,403 - £28,598 a year
- Hybrid work
- English
- Organisational skills
- Communication skills
- Annual leave
Arrears Team Leader
Tandem Bank —Durham
- £40,000 - £45,000 a year
- Monday to Friday
- Hybrid work
- Training & development
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
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debt relief & collection occupations jobs near rowlands gill, dur

Renewals and Retentions Agent

Everything Managed Group -
Newcastle upon Tyne

Quick apply

Job details

Full-time
£14.28 an hour

Benefits

Annual leave
Company pension
Company events
Employee assistance programme

Qualifications

Customer service
Communication skills
Negotiation

Full job description

JOB ADVERT

Job Title

Retentions Agent

Location

Grey Street, Newcastle (Office Based)

Hours

9:00 - 5:00p

Contract Type

Full time

Salary £14.28 per hour

About the Role

We are looking for a Stops/ Debt Retentions Agent to join our Customer Operations team and support customers at key moments in their customer journey.

This role is responsible for retaining customers who may be considering leaving the business, supporting customers experiencing financial difficulties, and delivering positive customer outcomes through professional, empathetic, and solution-focused conversations.

Key Responsibilities

You will be responsible for:

Managing inbound and outbound customer calls relating to cancellations, customer retention, and debt-related enquiries.

Handling challenging customer conversations while maintaining a high standard of customer service.

Supporting customers with payment difficulties and identifying suitable solutions where appropriate.

Building and maintaining positive customer relationships.

Managing complex customer cases and escalated issues.

Maintaining accurate customer records and case information.

Working collaboratively with internal teams to achieve positive customer outcomes.

Achieving agreed retention, quality, productivity, and performance targets.

About you

Essential requirements for this role include:

Minimum 12 months' experience in a retention, debt management, customer service, or similar role.

Experience working in a target-driven environment.

Excellent communication and interpersonal skills.

Strong problem-solving and negotiation skills.

Ability to manage challenging conversations with professionalism and empathy.

Customer-focused approach with a passion for delivering excellent service.

Ability to work effectively as part of a team and independently.

Resilient and able to remain calm under pressure.

What We Offer

Competitive salary.

25 days annual leave plus bank holidays.

Employer pension contributions.

Personal healthcare plan.

Employee Assistance Programme with 24-hour GP access.

Group Income Protection.

Training and development opportunities.

Personalised career development pathways.

Supportive and collaborative working environment.

Company social events.

Quick apply

Refine Your Search

debt relief & collection occupations jobs in rowlands gill, dur

Renewals and Retentions Agent

Arrears Executive

Head of Collections

Customer Contact Consultant

Debtors and Collection Officers

Arrears Team Leader

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