Axa customer service work from home Work, Jobs in Royal Tunbridge Wells (with Salaries)

Real Time Analyst
AXA —Redhill
- Up to £30,000 a year
- Overtime
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Employee discount
12d
SME Retention Team Manager
AXA UK —Royal Tunbridge Wells
- Up to £50,000 a year
- Analysis skills
- Continuous improvement
- Financial services
- Annual leave
9d
SME Retention Team Manager
AXA —Royal Tunbridge Wells
- Up to £50,000 a year
- Analysis skills
- Continuous improvement
- Financial services
9d
Digital PR & Outreach Manager
AXA —Royal Tunbridge Wells
- Up to £45,000 a year
- Analysis skills
- Project management
- Organisational skills
10d
Financial Analyst
AXA —Royal Tunbridge Wells
- £30,000 - £40,000 a year
- Microsoft Powerpoint
- Analysis skills
- Accounting
4d
Market Pricing Analyst
AXA —Royal Tunbridge Wells
- Machine learning
- Communication skills
HR Business Partner - Organisational Design & Change Management
AXA UK —Royal Tunbridge Wells
- Project management
- Human resources
- Organisational skills
- Annual leave
4d
Compliance & Policy Manager
AXA UK —Royal Tunbridge Wells
- Presentation skills
- Financial services
- Communication skills
- Annual leave
8d
Compliance & Policy Manager
AXA —Royal Tunbridge Wells
- Presentation skills
- Financial services
- Communication skills
8d
Technical Pricing Analyst
AXA —Royal Tunbridge Wells
- Communication skills
- Python
5d
Platform Operations Lead
AXA —Royal Tunbridge Wells
- £55,000 - £57,000 a year
- Salesforce
- Analysis skills
- IT
5d
Senior Compliance Advisor
AXA —Royal Tunbridge Wells
- Supervising experience
- Financial services
- Leadership
8d
Business Analyst
AXA —Redhill
- Employee discount
1d
HR Business Partner - Organisational Design & Change Management
AXA —Royal Tunbridge Wells
- Project management
- Human resources
- Organisational skills
4d
Part Time Nurse – Private Health Insurance
AXA UK —Royal Tunbridge Wells
- £36,750 a year
- Part-time
- Nursing
- Bachelor's degree
- Communication skills
- Annual leave
Part Time Nurse – Private Health Insurance
AXA —Royal Tunbridge Wells
- £36,750 a year
- Nursing
- Bachelor's degree
- Communication skills
Bilingual French/Spanish Direct Sales Consultant
AXA —Royal Tunbridge Wells
- £28,000 a year
- No weekends
- Bilingual
- Spanish
- Customer service
Senior Market Pricing Analyst
AXA —Royal Tunbridge Wells
- Up to £55,000 a year
- Machine learning
- Communication skills
Bilingual French/Spanish Direct Sales Consultant
AXA UK —Royal Tunbridge Wells
- £28,000 a year
- Full-time
- Bilingual
- Spanish
- Customer service
- Annual leave

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axa customer service work from home jobs near royal tunbridge wells

Real Time Analyst

AXA -
Redhill

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Job details

Permanent
Up to £30,000 a year
12 days ago

Benefits

Cycle to work scheme
Financial planning services
Annual leave
Company pension
Employee discount

Qualifications

Microsoft Office
IT
Communication skills
Time management

Full job description

Job Description:

We are looking for a Real Time Analyst M/F to join our AXA Partners Operations Department (3 days per week at Redhill's office).

The role of Real-Time Analyst helps to deliver outstanding customer experiences, by taking proactive, data-driven actions.

This dynamic role involves overseeing agent performance across the department in a fast-paced environment. You will utilise real-time performance dashboards to monitor activities, ensure adherence to schedules, and maintain service levels. The position requires the ability to swiftly react to changing demands by balancing agents, skills, and workloads to ensure consistent availability and operational efficiency. You will work closely with Operational Managers to coordinate efforts and escalate any potential challenges promptly to support seamless service delivery.

What you'll be doing:

Responsible for real time analysis and actions across our Home, Motor and Travel business lines. Analysing and assessing gaps in hours required to give adequate cover to answer calls and achieve service levels.
Providing and analysing short-term trends and service level impact from deviations to plan on hours
Proactively challenging agent working activities to better meet department targets.
Recommending changes to management, to achieve service levels on the hours being fielded (eg in-shift hour changes, overtime requirements etc)
Working closely with Workforce Planning manager and planning team to support in the adjustment of short-term forecasts and staffing plans as volumes change.
Clearly document the processes and procedures for the smooth operation of this role to aid other team members when covering for annual leave, sickness etc
Working closely with the Operational management to quickly and accurately identify deviation from the expected plan, and to propose solutions for consideration

What you'll bring:

Minimum of 2 years in a similar role
Ability to analyze, present, and manage information accurately
Experience in managing service levels and targets in a contact center
Customer-focused with strong verbal and written communication skills
Excellent organizational, prioritization, and time management abilities
Proficient with IT tools, including call, workforce management software, and Microsoft Office
Knowledge of WFM systems and telephony is a plus
Proactive, autonomous, and capable of challenging and improving processes
Adaptable to a fast-paced, demanding environment
Positive attitude with attention to detail and a drive for excellence

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

Competitive Salary
25 days rising to a maximum of 27 days (based on a 5 day week)
Retail Discounts
Company Shareplan /Scheme & Loan
Cycle2Work Scheme
Discounted Home Insurance
Employee Assistance Scheme
Dr@Hand
Discounted Gym Membership
Free Financial Education/Pension Seminars

To apply, click on the ‘apply’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected]

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)

Salary: UP TO £30K

Apply Now

Refine Your Search

axa customer service work from home jobs in royal tunbridge wells

Real Time Analyst

SME Retention Team Manager

SME Retention Team Manager

Digital PR & Outreach Manager

Financial Analyst

Market Pricing Analyst

HR Business Partner - Organisational Design & Change Management

Compliance & Policy Manager

Compliance & Policy Manager

Technical Pricing Analyst

Platform Operations Lead

Senior Compliance Advisor

Business Analyst

HR Business Partner - Organisational Design & Change Management

Part Time Nurse – Private Health Insurance

Part Time Nurse – Private Health Insurance

Bilingual French/Spanish Direct Sales Consultant

Senior Market Pricing Analyst

Bilingual French/Spanish Direct Sales Consultant

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