Claims Work, Jobs in Royal Tunbridge Wells (with Salaries)

Motor Claims Counter Fraud Investigator
Trinity Claims —Tonbridge
- £33,000 - £38,000 a year
- Free parking
- Annual leave
Quick apply
Customer Advisor
The AA —Royal Tunbridge Wells
- £24,060 a year
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
Corporate Sector Administrator
AXA —Royal Tunbridge Wells
- Up to £26,000 a year
- Microsoft Excel
- Microsoft Outlook
18h
Corporate Sector Administrator - 12 month FTC
AXA —Royal Tunbridge Wells
- Up to £26,000 a year
- Microsoft Excel
- Microsoft Outlook
18h
Corporate Sector Administrator
AXA UK —Royal Tunbridge Wells
- Up to £26,000 a year
- Microsoft Excel
- Microsoft Outlook
- Annual leave
1d
Corporate Sector Administrator - 12 month FTC
AXA UK —Royal Tunbridge Wells
- Up to £26,000 a year
- Microsoft Excel
- Microsoft Outlook
- Annual leave
1d
Welfare Benefits Advisor
Hastings Advice and Representation Centre —St Leonards-on-Sea
- £28,598 - £31,022 a year
- Full-time
- Travel
- In-person
- Health & wellbeing programme
- Flexitime
Quick apply
13d
Private Clients Insurance Advisor
NFU Mutual Agency —Royal Tunbridge Wells
- Full-time
- Sales
- Financial services
- Communication skills
- Employee discount
- Referral programme
8d
Portfolio Insights Analyst
AXA —Royal Tunbridge Wells
- Up to £38,000 a year
- Communication skills
5d
Portfolio Insights Analyst
AXA UK —Royal Tunbridge Wells
- Up to £38,000 a year
- Communication skills
- Annual leave
5d
Duty Manager Aftersales
BCA —Tonbridge
- £32,000 - £45,000 a year
- Monday to Friday
- Management
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Personal Assistant to Operations Directors
Park Holidays UK —Bexhill
- £40,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Employee assistance programme
- Employee discount
Portfolio Management Analyst
AXA —Royal Tunbridge Wells
- Microsoft Excel
- Analysis skills
- Communication skills
Insurance Claims Handler
hireful —Chatham
- £34,806 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
Quick apply
4h
Testing & UAT Coordinator - D365 F&SCM Implementation - Contract
Pineapple Contracts —Aylesford
- Azure
- ERP systems
- Organisational skills
- Free parking
- Annual leave
Quick apply
Private Clients Insurance Sales Executive
NFU Mutual Agency —Royal Tunbridge Wells
- Full-time
- Sales
- Financial services
- Communication skills
- Employee discount
- Referral programme
8d
Portfolio Management Analyst
AXA UK —Royal Tunbridge Wells
- Microsoft Excel
- Analysis skills
- Communication skills
- Annual leave
Part Time Book Keeper
PINK MARY —Royal Tunbridge Wells
- £15 - £18 an hour
- Part-time
- Accounting
- QuickBooks
- Organisational skills
- Store discount
- Employee discount
Quick apply
5h
Care Home Manager
Leonard Cheshire —Tonbridge
- £55,000 a year
- Weekend availability
- Supervising experience
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Commercial Account Executive
NFU Mutual Agency —Royal Tunbridge Wells
- Full-time
- Customer service
- IT
- Financial services
- Free parking
- Employee discount
8d

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Motor Claims Counter Fraud Investigator

Trinity Claims -
Tonbridge

Quick apply

Job details

£33,000 - £38,000 a year

Benefits

Free parking
On-site gym
Annual leave
On-site parking

Full job description

About us

Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.

Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we're proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.

Useful links:

Trustpilot ¦ Glassdoor

About the role:

To investigate and manage a portfolio of motor claims where fraud is suspected or identified, ensuring that all investigations are conducted thoroughly, proportionately, and in line with regulatory requirements, internal best practice, and evidential standards.

The role is responsible for identifying fraudulent activity, mitigating indemnity spend, and supporting accurate and defensible claims outcomes.

Key Responsibilities:

Manage a portfolio of suspected fraud claims from referral through to resolution.
Conduct structured investigations to validate or repudiate claims in line with best practice.
Ensure all actions are compliant with legislation (including Data Protection) and internal governance standards.
Maintain accurate, detailed, and auditable file notes and MI.
Minimise indemnity spend through robust fraud detection and challenge.
Deliver outcomes that are fair, evidence-based, and defensible at FOS or litigation stage.

Fraud Investigation & Case Management

Handle a caseload of motor fraud investigations including, staged / contrived accidents, induced incidents, exaggerated claims, policy misrepresentation
Develop and document investigation strategies for each case.
Gather, review and analyse evidence
Determine whether fraud thresholds are met and progress accordingly.

Intelligence & Validation

Conduct open-source intelligence (OSINT) and internal database searches to validate claims.
Identify links between claimants, vehicles, addresses, and previous claims.
Utilise fraud tools and data sources to strengthen evidential position (e.g. claims history, link analysis).

Decision Making & Outcomes

Make clear, evidence-based decisions to, repudiate claims, prevent further indemnity spend and remove fraud concerns where appropriate
Ensure decisions align with regulatory expectations and are supported by clear rationale.

Compliance & Governance

Ensure all investigations, follow Counter Fraud Best Practice Guide principles, maintain evidential integrity and audit trail.
Accurately record all actions and decisions on the claims system.
Contribute to audit activity and quality assurance processes.

Continuous Improvement & Insight

Identify emerging fraud trends and patterns.
Highlight gaps in processes, controls or systems.
Support development of fraud strategies, controls, and MI reporting.
Assist with training or knowledge sharing across the department.

Key Requirements:

Minimum of 2 years experience working within a Motor Claims Counter Fraud role
Strong understanding of motor claims processes (liability, credit hire, PI, etc.)
Exposure to fraud typologies (staged, induced, exaggerated claims)
Knowledge of fraud detection techniques and investigation principles
Understanding of regulatory environment (FOS, CIDRA, Data Protection)
Awareness of fraud tools and intelligence sources

In return, we can offer you:

Basic Salary £33-38,000 (DOE) as well as market leading benefits.

25 days Annual leave plus statutory holidays.

Just some of the great benefits we offer:

On-site gym
Free on-site parking
Free on-site breakfast bar
Complimentary on-site snacks and soft drinks
Discretionary performance related bonus
An extra day's holiday for your birthday

Application deadline: this position will remain open until we have found the right person for the job.

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.

Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.

#INDCCC

Quick apply

Refine Your Search

claims jobs in royal tunbridge wells

Motor Claims Counter Fraud Investigator

Customer Advisor

Corporate Sector Administrator

Corporate Sector Administrator - 12 month FTC

Corporate Sector Administrator

Corporate Sector Administrator - 12 month FTC

Welfare Benefits Advisor

Private Clients Insurance Advisor

Portfolio Insights Analyst

Portfolio Insights Analyst

Duty Manager Aftersales

Personal Assistant to Operations Directors

Portfolio Management Analyst

Insurance Claims Handler

Testing & UAT Coordinator - D365 F&SCM Implementation - Contract

Private Clients Insurance Sales Executive

Portfolio Management Analyst

Part Time Book Keeper

Care Home Manager

Commercial Account Executive

I want to receive the latest job alerts for claims in royal tunbridge wells

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