Junior Business Support Administrator (Fixed Term Contract 12 Months)
Introduction
As one of the largest measurement survey companies in the UK, Plowman Craven provides a range of services to the property, rail and infrastructure markets. Our innovation, dynamic approach and commitment to delivering a flawless service is achieved by investing in and empowering our employees to push boundaries and reach new heights. Regardless of the size or complexity of a project, our clients trust us to provide a service that goes beyond their expectations.
Role Overview
Supporting both our Business Support and Sales Operations teams, you'll play an important role in ensuring our day-to-day operations run smoothly. You'll provide administrative support across the project lifecycle, assist with sales enquiries, maintain accurate records and work closely with Project Managers and colleagues across the business. This role offers excellent exposure to different areas of the business while providing the opportunity to develop new skills in a collaborative and supportive environment.
This is an excellent opportunity for someone looking to build a career in business administration, project support or sales operations, whether you have previous administrative experience or are looking to take the next step in your career.
What You'll Be Doing
- Providing administrative support throughout the project lifecycle, including raising orders, assisting with invoicing and maintaining project records.
- Supporting Project Managers with day-to-day administrative tasks and helping ensure projects are accurately documented from start to finish.
- Booking travel and accommodation where required and assisting with project closure activities.
- Acting as the first point of contact for incoming sales enquiries via phone, email and the company website.
- Logging and maintaining accurate customer and enquiry records within our CRM system and allocating enquiries to the appropriate team members.
- Providing general administrative support to the Business Support team and assisting colleagues during busy periods and holiday cover.
- Maintaining accurate business records and ensuring company systems are kept up to date.
- Carrying out other administrative duties as required to support the wider business.
What We're Looking For
- A positive attitude with a willingness to learn, develop new skills and take on new responsibilities.
- Strong organisational skills with the ability to manage multiple tasks and prioritise your workload.
- Excellent attention to detail and a commitment to producing accurate, high-quality work.
- Good written and verbal communication skills with a professional and friendly approach.
- Confidence using Microsoft Office and other IT systems, with a willingness to learn new business software and CRM systems.
- The ability to work effectively as part of a team while taking ownership of your own tasks.
- A proactive approach, with the confidence to ask questions, seek guidance and contribute ideas for improvement.
- Previous experience in administration, customer service, retail, hospitality or another customer-focused environment would be beneficial but is not essential.
