Customer experience associate Work, Jobs in Rubery, Wor (with Salaries)

Associate Customer Relationship Manager
nGeneration —Bromsgrove
- £28,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Retail
Chilled Curry Company —Stourbridge
- £12.21 - £13.82 an hour
- Part-time
- Bilingual
- Merchandising
- English
- Free parking
- Store discount
Quick apply
Counter Associate - 'The Ordinary' - Selfridges, Birmingham
DECIEM —Birmingham
- Part-time
- Customer service
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
8d
Sales Associate
Sunglass Hut —Birmingham
Vending Assistant
Restaurant Associates —Birmingham
- £13.45 an hour
- Full-time
- Restaurant
13d
Sales Associate
Ernest Jones —Lye and Wollescote
- £12.71 an hour
- Part-time
- Employee discount
1d
Sales Associate
LEGO —Birmingham
- Annual leave
- Employee discount
Assistant Manager - Bullring, Hollister
AFH STORES UK LIMITED —Birmingham
- £29,120 a year
- Management
- Sales
- English
- Store discount
- Annual leave
Retail Sales Advisor - Wednesbury
Oak Furnitureland —Wednesbury
- £48,300 - £53,950 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
14d
Self Employed Delivery Driver
TGB Logistics Ltd —Droitwich
- Up to £780 a week
- Full-time
- Sales
- Customer service
- Driving
- Free parking
Quick apply
11d
Loss Prevention Officer
Homesense —Solihull
- Part-time
- Employee assistance programme
- Employee discount
Bank Receptionist
Spire Healthcare —Birmingham
- Part-time
- Hospital
- Front desk
- Medical terminology
- Annual leave
9d
Seasonal Sales Associate - Birmingham Bullring 10 hours
Michael Kors —Birmingham
- £26,000 - £33,500 a year
- Part-time
- Sales
- Communication skills
Project Support Apprentice
Solihull Metropolitan Borough Council —St. Alphege
- £24,796 - £25,583 a year
- Administrative experience
5d
Retail Sales Advisor - Coventry
Oak Furnitureland —Coventry
- £44,700 - £49,950 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Financial Crime Investigator
Deutsche Bank —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Banking
- Employee discount
7d
Asset Experience Associate
NAA-Jones Lang LaSalle Resources —Birmingham
- Full-time
- Sales
- Maintenance
- In-person
Quick apply
13d
Hospital Procurement Support Specialist
AniCura Group —Solihull
- Hybrid work
- Microsoft Office
- Bachelor's degree
- Communication skills
5d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Birmingham
- £3,800 a month
- Full-time
- Sales
Quick apply
Asset Experience Associate
JLL —Birmingham
- Sales
- Maintenance
- Leadership
13d

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Associate Customer Relationship Manager

nGeneration -
Bromsgrove

Quick apply

Job details

Full-time
£28,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Project management
Organisational skills
IT
Communication skills

Full job description

Company Overview:

Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.

Position Overview:

As an Associate Customer Relations Manager (ACRM), you will play a pivotal role in ensuring the satisfaction of our clients by helping Account Managers, manage their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as a point of contact for customers, ensuring that their needs are met and their expectations are exceeded.

Key Objectives:

Serve as the liaison between the customer and the nGeneration Managing Director.
Assist with Administration tasks for the Account Management team and the Business Support Team.
Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.

Main Responsibilities:

Assist with managing customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
Possibility of attending customers head office as required.
Act as an escalation point for support issues from the customer.
Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
Arrange and chair weekly internal management departmental meetings.
Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.

Key Tasks:

Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.
Act as the first point of contact for customer requests, queries, and escalations.
Develop an in-depth knowledge of the customer, their brands, aims, and objectives.
Understand nGeneration’s contractual obligations to ensure compliance at all times.
Thoroughly investigate customer complaints and provide recommendations for improvement.
Identify opportunities for revenue growth for nGeneration.

Requirements

Skills and Attributes:

Previous experience in a field-based IT implementation or field service role preferred.
Previous experience in EPOS, a good understanding of technology in hospitality.
Understanding of IT implementation or field service roles within the hospitality or retail industry.
Strong verbal and written communication skills.
Confident and outgoing personality with the ability to work under pressure.
Excellent project management, planning, and organisational skills.
Positive attitude with a can-do approach to problem-solving.
High attention to detail and ability to work both independently and as part of a team.
Competent in Microsoft Excel, Word, and Outlook.

Benefits

Remuneration and Conditions:

Salary: £28,000 per annum
Full-time, Permanent position
Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am – 5:30 pm.
Expenses reimbursed in line with company policy
28 Days Holiday including Bank Holidays
Contributory Workplace Pension scheme
Employee recognition awards and benefits

Quick apply

Refine Your Search

customer experience associate jobs in rubery, wor

Associate Customer Relationship Manager

Retail

Counter Associate - 'The Ordinary' - Selfridges, Birmingham

Sales Associate

Vending Assistant

Sales Associate

Sales Associate

Assistant Manager - Bullring, Hollister

Retail Sales Advisor - Wednesbury

Self Employed Delivery Driver

Loss Prevention Officer

Bank Receptionist

Seasonal Sales Associate - Birmingham Bullring 10 hours

Project Support Apprentice

Retail Sales Advisor - Coventry

Financial Crime Investigator

Asset Experience Associate

Hospital Procurement Support Specialist

JUNIOR SALES ADVISOR

Asset Experience Associate

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