systems analyst Work, Jobs in ruddington, ntt (with Salaries)

First Line Analyst
Computacenter —Nottingham
- 12 hour shift
- Customer service
- Project management
- Presentation skills
2d
IT Systems Analyst
MHR INTERNATIONAL UK LIMITED —Nottingham
- Mentoring
- IT
- Communication skills
- Employee discount
- Referral programme
Application Support Analyst
Sherwood Forest Hospitals NHS Foundation Trust —Sutton-In-Ashfield
- £28,392 - £31,157 a year
- Full-time
- Communication skills
2d
First Line Analyst 3
Computacenter —Nottingham
- Rotating shift
- Customer service
- Contracts
- IT
9d
Procurement Analyst
Nottingham University Hospitals NHS Trust —Nottingham
- £32,073 - £39,043 a year
- Full-time
9d
Business Analyst
Specsavers —Nottingham
- Up to £56,000 a year
- Part-time
- Analysis skills
4d
Information Analyst
Derby City Council —Derby
- £33,143 - £36,363 a year
- Full-time
- Hybrid work
- SQL
- IT
- Communication skills
- Annual leave
- Employee assistance programme
2d
Business Analyst - 12 month fixed term contract
MiningRemediation —Mansfield
- £47,047 a year
- Hybrid work
- Communication skills
- Free parking
- Employee assistance programme
Logistics Continuous Improvement Analyst
XPO Logistics —Gotham
- £35,000 a year
- Microsoft Excel
- SQL
- Analysis skills
- Employee discount
Quick apply
Data Analyst (Finance)
Rushcliffe Borough Council —Nottingham
- £43,815 - £46,611 a year
- Full-time
- SQL
- Analysis skills
- Free parking
- Employee assistance programme
Service Desk Analyst
PA Housing —Leicester
- £34,140 - £35,590 a year
- Call to connect
- Hybrid work
- Azure
- Microsoft Office
- Annual leave
- Employee discount
6d
Pension Analyst
MHR INTERNATIONAL UK LIMITED —Ruddington
- Customer service
- Analysis skills
- Communication skills
- Employee discount
- Referral programme
First Team Data Analyst
Nottingham Forest Football Club —Nottingham
- Full-time
- SQL
- Analysis skills
- Python
- Free parking
- Employee assistance programme
12d
Data Governance Analyst
Centrica —Leicester
- Full-time
- Hybrid work
UI (Product) Designer - Principal Associate
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Computer Science
- Project management
- Bachelor's degree
4d
Service Desk Analyst (First Line)
Sytner Group —Leicester
- Full-time
- IT
- Communication skills
- Employee discount
3d
Product Configuration Test Analyst
Hillarys —Carlton
- Full-time
- Communication skills
Quick apply
11d
Test Analyst
NEXT —Leicester
- From £34,214 a year
- Full-time
- Azure
- SQL
- APIs
- Free parking
- Employee discount
4d
Data Coordinator and Analyst
Balfour Beatty —Derby
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Analysis skills
- Annual leave
3d
Tech Operations Analyst
TheNottingham —Nottingham
- £30,000 - £36,000 a year
- Hybrid work
- Azure
- Scripting
- IT

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First Line Analyst

Computacenter -
Nottingham

Apply Now

Job details

Full-time
2 days ago

Qualifications

Customer service
Technical support
Project management
Presentation skills
Contracts
IT
VPN

Full job description

Location: UK - Nottingham | Job-ID: 216529 | Contract type: Standard | Business Unit: Information Technology

Life on the team

A Security Cleared (Minimum SC) First Line Analyst working in the Remote Service Desk Support team on a 24/7, 12 hour shift pattern. The analyst will understand and manage the technical aspects of service delivery to the standards and procedures agreed with Computacenter’s customers, including problem investigation, support documentation and technical coaching.

Shift work - 7am-7pm

Hours - 37.5 (per week)

Hybrid - 3 days a week in the office (Nottingham)

What you’ll do

Incident/Request Management 80%

Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract.
Maintain technical knowledge and expertise associated with applications specific to individual customers.
Progress / close incidents to a satisfactory conclusion on the incident management system.
Liaise with the team and other Service Analysts / customer on open incidents ensuring no incidents is left unattended beyond SLA.
Escalate potential service issues initially with Team Leader.
Liaise with Team Leader on specific projects where requested.

Knowledge Management 20%

To review and update technical support documents and procedures considering personal experience and information received.
Share knowledge with colleagues and customers through direct communication and knowledge sharing tools.
Proactively research problems and solutions and document findings for the advantage of customers and colleagues.
Actively develop personal knowledge and awareness of new products and solutions.

What you’ll need

Experience in a Second Line Support capacity, with proven experience of resolving incidents for a large corporate customer.
Understanding of Corporate IT Environments and their relationship to users of the IT Infrastructure.
General awareness of developments in the IT industry.
Must have excellent troubleshooting skills.
Ability to work in a team and to support team members.
Committed to customer satisfaction and ownership of issues.
Experience of supporting Windows 11 and M365.
Experience with supporting remote workers across a VPN.
Experience of rebuilding workstations.
Experience of networks.
Must have excellent customer service skills, communication and strong attention to detail.
MUST - SC clearance or the ability to be cleared

Desired, but not essential:

Project management skills.
Trend analysis and reporting.
Experience in presenting data to stakeholders.

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

Our business may be about technology, but first of all it’s about people

With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

As an equal opportunities employer, we’re committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we’re looking for.

We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!

Apply Now

Refine Your Search

systems analyst jobs in ruddington, ntt

First Line Analyst

IT Systems Analyst

Application Support Analyst

First Line Analyst 3

Procurement Analyst

Business Analyst

Information Analyst

Business Analyst - 12 month fixed term contract

Logistics Continuous Improvement Analyst

Data Analyst (Finance)

Service Desk Analyst

Pension Analyst

First Team Data Analyst

Data Governance Analyst

UI (Product) Designer - Principal Associate

Service Desk Analyst (First Line)

Product Configuration Test Analyst

Test Analyst

Data Coordinator and Analyst

Tech Operations Analyst

I want to receive the latest job alerts for systems analyst in ruddington, ntt

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