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Lead Service Delivery Manager - UK Marine Commercial

GE Vernova -
Rugby

Apply Now

Job details

Full-time
9 days ago

Qualifications

Account management

Full job description

Job Description

Do you want to champion the customer experience and drive high-impact service solutions for the global marine industry?

GE Vernova is looking for an exceptional Lead Marine Service Delivery Manager to join our Power Conversion & Storage team based in Rugby, Glasgow, Portsmouth, or Swansea.

GE Vernova - The Energy to Change the World

With over 130 years of experience and proven innovation, GE Vernova is leading a new era of energy. We are electrifying the world while working to decarbonize it. Our name reflects our mission. “GE” carries a legacy of quality and ingenuity. “Ver” signals Earth’s lush ecosystems, while “Nova” nods to a new era of lower-carbon energy we are helping to deliver.

Focused on the future, GE Vernova is accelerating the shift to reliable, affordable, and sustainable energy. We help customers power economies and deliver electricity vital to health, safety, and quality of life.

Electrification

Our Electrification solutions modernize grids, enable renewable integration, and strengthen energy systems. From software to power conversion and storage, we help create smarter, more resilient energy networks.

Let’s Talk about the Role

The Lead Marine Service Delivery Manager will oversee complex service agreements and ensure exceptional operational performance for our marine customers worldwide.

You will act as the primary advocate for your customers, balancing their unique requirements with the technical and financial needs of the business. By coordinating across global teams and managing the end-to-end service lifecycle—from routine maintenance to urgent requests—you will play a vital role in keeping critical maritime operations running smoothly and efficiently.

How You Will Make a Difference

Building strong, long-term partnerships with customers by acting as their dedicated advocate and primary point of contact.
Leading the delivery of service agreements, ensuring all maintenance activities are planned and executed effectively.
Managing day-to-day operations, including reporting, resource allocation, and project scheduling.
Driving financial performance and cost control for service orders, from invoicing to revenue recognition.
Collaborating with technical support, field service teams, and project managers to resolve complex contractual and operational challenges.
Improving service delivery processes to ensure we meet business requirements while maintaining high levels of customer satisfaction.

Special Role Requirements

You must have the permanent right to work in the UK.
You will need to obtain and maintain BPSS security clearance.

Skills for Success

You should be a collaborative and solutions-oriented professional, with:

The ability to manage complex relationships and advocate for customer needs at all levels of an organization.
The capability to navigate competing priorities and handle unexpected inquiries with poise and efficiency.
An understanding of core financial processes, such as invoicing, project reporting, and revenue management.
An expertise in service account management, with a track record of negotiating contracts and claims.
A keen interest in marine operations and technical service delivery.

We value your total experience and professional achievements above all else. While a formal education is nice to have, we are most interested in your ability to demonstrate these skills in a fast-paced environment.

Where and how you'll work

This is a permanent position with a hybrid working model, giving you the flexibility to work from our Rugby, Glasgow, Portsmouth, or Swansea offices and from home.

Our Culture

Every action shapes our future. That’s why our north star is a culture of impact, where everyone is empowered to thrive and achieve.

Addressing the urgent need to build a more sustainable electric power system while improving the trajectory of climate change emissions are global priorities, and we take our responsibility seriously. That is our mission at GE Vernova: continuing to electrify to thrive and decarbonize the world. We play a significant role in leading a new era of energy.

Our technology helps generate approximately twenty-five percent of the world’s electricity today, and we are working to power the rest. If we want the future of energy to be different, then join us and be the difference. Together, we are the Energy of Change!

We're determined to be the best place to grow

We believe that strong careers are built on a variety of experiences, strong connections, and continuous development. We’re committed to providing you the tools to navigate and shape a strong career journey that aligns with a healthy work-life balance. No two careers are the same, and yours should reflect your personal and professional goals. Your people leader and trusted mentors will support you through navigating your journey.

We also prioritize fair pay, performance-based rewards, and wellbeing programs for you and your family. With opportunities to move across teams and functions, your career can keep evolving while sustainability stays at the core of everything we do.

Inclusion & Diversity

We are passionate about creating an inclusive work environment. By valuing the ideas and contributions of a diverse workforce we help inspire others to grow, succeed, and raise the bar for everyone.

As an equal opportunity and affirmative action employer, GE Vernova is committed to support disadvantaged groups whilst providing equal opportunities for both GE Vernova associates and applicants alike.

Join us at GE Vernova where results can be achieved by embracing a community of belonging.

Apply Now

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