Help desk analyst Work, Jobs in Rugby, War (with Salaries)

Service Desk Analyst
Cadent Gas —Coventry
- £34,011 a year
- Windows
- Microsoft Office
- Communication skills
- Employee discount
21h
Technology Service Desk Analyst
The Works —Coleshill
- Hybrid work
- Analysis skills
- Driving
- Communication skills
- Employee assistance programme
- Employee discount
10d
Digital Operations Analyst (IT Support Engineer)
Mercury —Coleshill
- £25,000 - £30,000 a year
- Full-time
- Azure
- IT
- In-person
- Free parking
- Flexible schedule
Quick apply
6d
Technical Support Analyst
NEXT —Leicester
- From £31,824 a year
- Full-time
- Microsoft Office
- SQL
- Organisational skills
- Free parking
- Employee discount
3d
1st Line IT Service Desk Analyst
Primary Goal —Market Harborough
- £25,191 - £26,409 a year
- Full-time
- Software troubleshooting
- Customer service
- Computer networking
Quick apply
12d
Service Desk & Operations Manager
ProvisionIT —Leicester
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Accounting
- QuickBooks
- Communication skills
- Annual leave
- Work from home
Quick apply
12d
IT Helpdesk Analyst
Macfarlane Group —Coventry
- £28,000 a year
- Temporary
- Maintenance
- IT
- AI
- Free parking
- Annual leave
3d
Senior IT Support Analyst
Macfarlane Group —Coventry
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- SharePoint
- Free parking
- Annual leave
7d
Service Desk Analyst
Gallifordtry —Hinckley
- Full-time
- Customer service
- IT
- Communication skills
- Employee assistance programme
- Employee discount
12d

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Service Desk Analyst

Cadent Gas -
Coventry

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Job details

Permanent
£34,011 a year
21 hours ago

Benefits

Company pension
Discounted gym membership
Employee discount

Qualifications

Windows
Technical support
Microsoft Office
Remote access software
IT support
ServiceNow
Communication skills
Active Directory

Full job description

Location: Fully onsite in Coventry

Advertised Salary: £34,011

Job Function: Information Technology

Working Hours: 37

Location Type: Office Based

Contract Type: Permanent

Req ID: 2885

Posting End Date: 27/07/2026

Be the first line of support. Solve problems. Keep people connected.

Join us as a Service Desk Analyst and help deliver seamless IT support across Cadent.

As our Service Desk Analyst, you’ll be the first point of contact for colleagues seeking technical assistance. You’ll provide remote troubleshooting, resolve incidents, and ensure requests are routed correctly delivering a smooth and professional experience every time.

This is a hands-on, customer-focused role where your communication skills, technical curiosity, and problem-solving mindset will make a real difference to how our teams work.

Why you'll love this role:

Frontline Impact – Be the face of IT support, helping colleagues resolve issues quickly and confidently.
Technical Variety – Work across devices, applications, and systems in a dynamic environment.
Collaborative Culture – Partner with internal teams and external vendors to deliver service excellence.
Continuous Learning – Develop your skills and stay up to date with evolving technologies.
Customer Focus – Champion a user-first approach to IT support.

What you'll bring:

Experience in a Service Desk or technical support environment.
Strong communication and interpersonal skills.
Knowledge of Windows OS (10/11), Active Directory, Exchange, and Office 365.
Familiarity with ITSM tools (e.g. ServiceNow) and remote desktop applications.
Ability to troubleshoot across laptops, desktops, mobile devices, and common applications.
Organised, curious, and motivated to learn new technologies.

At Cadent, we’re thrilled to be part of the future of UK energy!

We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.

We’re making a difference through innovation and new ways of working. Together, we’re shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do.

What’s In It for You

Here at Cadent, we recognise that our people are truly unsung heroes. Quietly confident, delivering every day - that’s why we’re committed to supporting our people to get the best out of themselves. For this role, we offer:

Annual bonus
Pension Scheme double matched up to a total of 18% of salary
25 days holiday, plus statutory days, and an option to buy more
An extra day off each year to celebrate life’s special moments
Career development with funded learning options
Flexible working and strong ED&I commitments
Generous family policies and flexible benefits
Retail discounts, gym access, and more

We support a healthy work-life balance and are open to flexible working options.

Diversity and Inclusion

Don’t meet every requirement? No problem! If you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – you may just be the right person for this role or other opportunities at Cadent.

We value diversity and are committed to being an equitable employer. Our employee communities – Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men's Engagement Network (M.E.N) – can’t wait to welcome you!

What’s next?

To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon. To learn more about Cadent, visit our website at Home - Cadent Gas Ltd

Be part of something big. Help shape the future of gas for generations to come.

Apply Now

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