Service desk team leader Work, Jobs in Rugby, War (with Salaries)

Technical Support Analyst
NEXT —Leicester
- From £31,824 a year
- Full-time
- Microsoft Office
- SQL
- Organisational skills
- Free parking
- Employee discount
11d
Service Desk Analyst
Gallifordtry —Hinckley
- Full-time
- Customer service
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Senior Service Desk Engineer
Zenzero Solutions —Coventry
- Azure
- Microsoft Office
- AWS
Senior IT Support Analyst
Macfarlane Group —Coventry
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- SharePoint
- Free parking
- Annual leave
Help Desk Engineer
PCS Business Systems —Kettering
- Customer service
- Communication skills
- Time management
Plant Hire Technical Support Advisor
SunbeltRentals —Solihull
- Monday to Friday
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
Quick apply
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Technical Support Analyst

NEXT -
Leicester

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Job details

Full-time | Fixed term contract
From £31,824 a year
11 days ago

Benefits

Free parking
Discounted gym membership
Employee discount
On-site parking

Qualifications

Microsoft Office
SQL
ITIL
Organisational skills
ServiceNow
IT
Application support
Communication skills

Full job description

We're looking for a Technical Support Analyst to join our Product Systems team on a 12 month FTC. Based from NEXT Head Office in Leicestershire!

The Role:

Every product on our shelves and online begins its journey here. As a Technical Support Analyst in our Product Systems team, you will manage the bespoke applications that empower our Buyers, Merchandisers, and Designers to bring ideas to life.

Your role is vital to keeping these systems running smoothly, directly supporting our teams and ensuring a seamless experience for our customers. You will work alongside a collaborative team of professionals who solve complex problems, with the training and freedom you need to develop new initiatives and grow your career.

What You’ll Take On:

Provide application and operational support to product owners and business teams to ensure day-to-day systems run seamlessly.
Interrogate databases to diagnose incidents and execute data fixes to keep our platforms stable.
Build collaborative relationships with cross-functional teams across all levels of the business.
Assess the business impact of incoming technical issues, prioritising and managing them within ServiceNow.
Stay updated with new application deployments, identifying systemic issues and escalating high-priority problems to engineering and management teams.

What You’ll Bring:

Proven experience in an IT Service Desk or Application Support environment, managing bespoke software.
Strong problem-solving skills with an ability to diagnose system and application issues.
Excellent organisational skills to manage large workloads and competing priorities in a fast-paced environment.
Clear communication skills with a track record of working closely with teammates both face-to-face and remotely.
Experience with enterprise Service Management tools like ServiceNow, alongside proficiency in Google Workspace or Microsoft Office.

We believe everyone is at their best when they are being themselves. Our working culture focuses on growing together, learning from challenges, and making an impact everyday. Apply today to help build something you will be proud of.

#LI-NI1
#LI-Hybrid

25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
Company performance based bonus
Sharesave scheme
On-site Nursery available; OFSTED outstanding in all areas
10% off most partner brands & up to 15% off Branded Beauty
Early VIP access to sale stock
Access to fantastic discounts at our Staff Shops
Restaurants with great food at amazing prices
Access a digital GP and other free health and wellbeing services
Free on-site parking
Financial Wellbeing - Save, track and enhance your financial wellbeing
Apprenticeship - Grow and develop on the job whilst gaining a qualification
Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
Support Networks - Access to Network Groups to empower and celebrate each other

Conditions apply to all benefits. These benefits are discretionary and subject to change.

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email [email protected] (please include 'Workplace Adjustments' in the subject line), or call us on 0116 284 2486 and leave a voicemail.

You know Next, but did you know we’re a FTSE-100 retail company employing over 44,000 people across the Next group. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 450 stores, plus the Next Online and it’s now possible to buy on-line from over 80 countries around the world! So we’ve gone global!

Apply Now

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