The primary aim of the Audiology Service at Northampton General Hospital is to deliver high-quality, patient-centred care to all individuals accessing our services.
This role involves a range of key responsibilities, and we are seeking a strong communicator who is proactive, adaptable, and confident working both independently and collaboratively. A good sense of humour, resilience, and the ability to perform well under pressure are essential.
You will be expected to work effectively with adults, children, and families, including those with complex or challenging social needs.
The post holder will contribute to the delivery of a consistently high standard of complex and advanced clinical care, in line with both national and international benchmarks. This includes maintaining ongoing professional development, managing an independent caseload, using initiative, and contributing positively as part of a committed team.
This post would be an ideal first role following graduation (BSc - audiology)
To ensure that all patients are assessed accurately, using the most appropriate combination of clinical tests, to assist in their further clinical and medical management.
To help the head of audiology maintain and develop audit and CPD resources for the department and use this as a mechanism through which it can monitor its performance insurance quality and strive for continuous improvement in service delivery.
To keep well versed with the latest developments in audiology to inform and ensure their continued personal development and that of the department.
To take forward the modernization of the service and develop initiative patient focused models of care.
To always comply with the Northampton General Hospital health and safety policies by following agreed safe working procedures and reporting incidents using the trust risk incident reporting system.
To always respect patient confidentiality and not divulge patient information and less sanctioned by the requirements of the role.
**Please submit your application as soon as possible as we reserve the right to close any adverts before the closing date once we have received sufficient applications**
Northampton General Hospital NHS Trust is one of the largest employers in the area and we are on an exciting journey. All our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential.
The Hospital Group encourages applications from people who identify from all protected groups. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We recognise the valuable contribution that the Armed Forces community make to our organisation. We have signed the Armed Forces Covenant and achieved Silver Award under the Armed Forces Employer Recognition Scheme.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Main Duties and Responsibilities
To ensure that all patients are assessed accurately, using the most appropriate combination of clinical tests, to assist in their further clinical and medical management.
To Help the head of audiology maintain and develop audit and CPD resources for the department and use this as a mechanism through which it can monitor its performance insurance quality and strive for continuous improvement in service delivery.
To keep well versed with the latest developments in audiology to inform and ensure their continued personal development and that of the department.
To take forward the modernization of the service and develop initiative patient focused models of care.
To always comply with the Northampton General Hospital health and safety policies by following agreed safe working procedures and reporting incidents using the trust risk incident reporting system.
To always respect patient confidentiality and not divulge patient information and less sanctioned by the requirements of the role.
Clinical
To undertake regular clinical sessions to maintain a high clinical profile professional competence authority and credibility.
To professionally lead and actively participate in the work of specific specialised disciplines in the department appropriate to the skills and experience of the post holder.
To provide specialist advice to patients, professionals, and professional services on all matters pertaining to adult audiology and clinical services.
To be professionally responsible for test results in the writing of test reports
To be responsible for the clinical decisions as to the viability of which diagnostic tests to undertake.
To work closely with the paediatric audiology service so adults and paediatric audiology services are aligned.
In compliance with the departmental policies be responsible for referring patients to other professionals where appropriate.
To audit clinical effectiveness and maintain a programme of development.
Communication
To be able to take a complete audio vestibular case history from a patient and or carers and be able to interpret the information to guide treatment planning and discussions with multi professional team members.
To be able to communicate complex and often sensitive or emotive information (such as diagnosis of hearing loss) in an effective and accurate way in difficult situations to patients and their relatives or carers and be able to adapt using different communication skills in every situation seeking advice from the line manager when necessary.
This may include the use of communication skills including empathy persuasion motivation negotiation training reassurance to ensure the best outcome for the patient.
To be able to communicate effectively with patients with additional communication needs including profoundly deaf people knows who rely on sign language or language interpreters.
To counsel distressed patients and their relative stroke carers on hearing loss or associated problems including those with cognitive impairment or illnesses that may lead to anxiety aggressive behaviour or suicidal ideations. The ability to talk sensitively about other problems the patient may have if appropriate EG bereavement.
To be able to adapt communication to patients based on their clinical diagnosis and the stage of treatment this may include pre and or post operative patients and patients with long term potentially rare conditions.
To maintain good patient report including being sensitive to the patient or carers communication needs.
To liaise with the consultants in ENT/other audiologists and other associated healthcare professionals to ensure a holistic approach to the patient.
To be able to justify the choice of clinical intervention where expert opinions may differ using highly specialist knowledge and experience.
To act as an expert resource and advisor in the area of audiology to other professionals, patients and carers.
To ensure that each patient has access to the relevant counselling rehabilitation and external support that they require in relation to their hearing loss.
To provide support and motivation to patients so that they may complete the assessment and rehabilitation process to the best of their ability.
To be able to communicate effectively with patients to ensure that appointments are managed within appropriate timeframes to reduce delays to the clinics.
To demonstrate effective skills in conflict resolution and competent negotiation skills when dealing with difficult or challenging situations including the discussion of complex cases with other clinical staff.
To undertake joint consultations with other professionals including speech and language therapists and teachers of the deaf.
To work constructively and flexibly with people from other cultures and backgrounds being particularly alert to special vulnerabilities e.g. refugee status, war related posttraumatic stress disorders.
To liaise with external suppliers of equipment and devices to optimise service delivery and patient management.
Education and professional development
To ensure all direct reports within the service complete mandatory training sessions within designated time frames.
To participate in their own learning and development including annual appraisal.
To participate in training and teaching of audiologists and administrative staff.
Undertake regular and ongoing scientific development and researched aimed at enhancing the work in the reputation of the department this is likely to include presentation or public or publication in national and or international media.
To contribute and where appropriate lead on high quality clinical research. To contribute to departmental meetings research meetings journal clubs and audit. To liaise with the wider audiology team to encourage shared learning common protocols and pathways.
