It engineer Work, Jobs in Runcorn, Chs (with Salaries)

End User Support Engineer I
Arch Capital Group Ltd. —Manchester
- Full-time
- Azure
- Customer service
- Windows
Service Desk Engineer x2
General Medical Council —Manchester
- £30,179 - £35,400 a year
- Monday to Friday
- Hybrid work
- Employee assistance programme
- Employee discount
8d
Service Desk Engineer
Shawbrook —Manchester
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Senior Technical Support Engineer
Yunex Traffic —Leigh
- Overtime
- Microsoft Outlook
- Microsoft Office
- Driving

Discover related jobs

Based on your search for it engineer jobs.

Cyber Security Engineer
mydentist —Radcliffe
Access to fantastic discounts at cinemas, major retail brands, restaurants and coffee chains - simple and easy to access, making it possible to save hundreds of…
Quick apply
Join the Growing Cyber Security Practice at Methods
Methods Business and Digital Technology —Manchester
Volunteering – 2 paid days per year to volunteer in our local communities or within a charity organisation. Flexible Working – including home working and part…
Quick apply

I want to receive the latest job alerts for it engineer in runcorn, chs

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it engineer jobs near runcorn, chs

Technical Support Specialist jobs in Manchester

Service Desk Engineer jobs in Manchester

Live Chat Support jobs in Glasgow

Technical Support Specialist jobs in Chester

Technical Support Specialist jobs in Samlesbury

Technical Support Specialist jobs in London

Support Worker jobs in Leeds

Weekend Support Worker jobs in London

Technical Support Specialist jobs in Abingdon

No Experience Entry Level Customer Service jobs in London

Customer Service jobs in Leicester

Service Desk Engineer jobs in London

Mental Health Support Worker jobs in Liverpool

Process Engineer jobs in London

Software Engineer jobs in London

Senior Technical Support Engineer jobs in Remote

Customer Service Associate jobs in London

Customer Service jobs in Worcester

End User Support Engineer I

Arch Capital Group Ltd. -
Manchester

Apply Now

Job details

Full-time

Qualifications

TCP
Azure
Incident management
Customer service
Windows
DHCP
Bachelor's degree
Remote access software
DNS
Mobile device management
Organisational skills
ServiceNow
IT
VMWare
TCP/IP
Citrix
Communication skills
Active Directory
Intune
Information Technology

Full job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

JOB SUMMARY

End User Support will provide comprehensive support covering deskside, mobile phones & Laptops, telephony, AV and more. The role demands excellent problem-solving skills, clear communication, and the ability to operate within established processes and procedures.

Office attendance – 5 days per week

Essential RESPONSIBILITIES and ACCOUNTABILITIES

Responsible for work assigned from a problem or incident management queue to final resolution; may also receive escalations from end user support staff
Identify, solve, and prevent the reoccurrence of technical problems affecting the Windows desktop OS, the applications installed on them, mobile end points, and voice services
Review and investigate all IT-related problems to determine cause and most appropriate solution and provide information and explanation to end users on problem resolution
Keep end user updated on the status of open trouble tickets and escalate more complex problems to EUS Support II engineers or other support teams
Continually update problem tickets including call notes with status and categorization changes
Responsible for the administration of the following end user support functions:
Physical and virtual desktop environments (Citrix preferred)
Telephone systems (RingCentral preferred)
Remote desktop access
Mobile end points (IOS environment)
Incident management / Understanding of SLAs
IT Equipment moves and setups within the business (Desk moves, office setups and decommissions)
Windows 11
Active Directory (Basic knowledge & Awareness)
Group Policy (Basic knowledge & Awareness)
Solid understanding of networking concepts and services such as DNS, DHCP in a TCP/IP environment

Asset and license tracking (via CMDB)
Assist with conference room meetings including supporting Microsoft Teams and similar video conferencing tools
JOB SPECIFICATIONS Knowledge & Skills:1. A good understanding of assigned technology platforms including Citrix, VMware, V-Sphere, Microsoft Windows, Active Directory/Azure, Intune, Office products, installed application software and management utilities, desktop and laptop.2. Excellent organizational skills. Ability to manage time well in a fast-paced environment, prioritizing incidents & tasks frequently.3. Good understanding of mobile device management technologies and industry accepted security policies.4. Solid interpersonal and communication skills to deal effectively with all kinds of internal customers and external vendors.5. Effective Customer service skills.6. Excellent problem solving, diagnosing and troubleshooting skills.7. Solid ITSM experience utilizing ServiceNow or similar tool. Education & Experience:Bachelor’s degree in information technology or a related field preferred; equivalent technical experience considered.5+ years of experience in End User SupportExperience in supporting VIPs and providing white glove IT services is required.

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

14101 Arch Europe Insurance Services Ltd

Apply Now

Refine Your Search

it engineer jobs in runcorn, chs

End User Support Engineer I

Service Desk Engineer x2

Service Desk Engineer

Senior Technical Support Engineer

Discover related jobs

I want to receive the latest job alerts for it engineer in runcorn, chs

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected