Compliance assistant Work, Jobs in Rutherglen South, Slk (with Salaries)

Contract Administrator - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- £24,374 a year
- Full-time
- Databases
- Contracts
- Communication skills

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Contract Administrator - Glasgow Head Office
City Facilities Management (UK) —Glasgow
To act as the first point of contact, handling inbound and outbound telephone calls & electronic communication from customers and suppliers in relation to…
£24,374 a year
Contract Administrator - Glasgow (FTC)
City Facilities Management (UK) —Glasgow
Communicate fluently and confidently with colleagues, customers and management. Accurately deal with invoices and purchase orders. 10-month fixed term contract.
£25,468.38 a year

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Contract Administrator - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

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Job details

Full-time
£24,374 a year

Qualifications

Customer service call handling
Purchase orders
Inbound customer enquiry call handling
Client engagement
Stakeholder liaison
Databases
Procurement support
Contracts
Management reporting
Customer interaction
Outbound calling
Communication skills
Supplier invoice processing
Contract administration

Full job description

Department: Refrigeration (Co-op)

Job Title: Contract Administrator

Location: CBES Service Desk (Glasgow Head Office)

Responsible To: Co-op Service Desk Team Leader

Job Function:

To act as the first point of contact, handling inbound and outbound telephone calls & electronic communication from customers and suppliers in relation to refrigeration issues To liaise with operations colleagues, external contractors, suppliers and the customer to ensure the effective allocation of jobs to ensure completion within agreed timescales Ensure the accurate recording of information on bespoke IT systems, the management of associated documentation, quotes and invoices in line with Company procedures and key performance indicators Ensure compliance with associated statutory regulations

Principle Accountabilities:

Representing the company in a professional and competent manner at all times and develop strong working relationships with colleagues and clients
Process inbound reactive refrigeration calls relating to Co-op account following up with appropriate outbound calls to field engineers, suppliers and contractors
Log information accurately on the bespoke database completing all relevant fields throughout each call/e-mail
Efficiently record and report on the contractual KPI’s including parts, gas usage etc
Ensure that appropriate escalation procedures are followed with particular regard to Health and Safety related incidents
Schedule field engineers to priority jobs and schedule contractual priorities via the appropriate field engineers
Monitor response times of field engineers and contractors to ensure job completion within agreed timescales
Continuously monitor Engineer activity to maximise efficiency
Communicate fluently and confidently with CBES Ltd colleagues, customers and Management without supervision
Ensure effective written and verbal communication of all critical operational issues where required
Work as part of a team to deliver excellent service to the Customer
Accurately process invoices and purchase orders
Organise and prioritise work to maximise efficiency and achieve deadlines
Comply with any other reasonable management instruction

Key Performance Indicators:

Management of outstanding jobs
Accuracy of parts and gas usage reporting
Efficiency of field Engineer scheduling

Apply Now

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Contract Administrator - Glasgow Head Office

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