Clinic advisor Work, Jobs in Rye, Esx (with Salaries)

Reservations Advisor
Benenden Hospital Trust —Benenden
- £24,946 a year
- Full-time
- Hospital
- Communication skills
- Free parking
- Annual leave
Flexi-Bank Reservations Advisor
Benenden Hospital Trust —Benenden
- £12.71 an hour
- Hospital
- Communication skills
- Free parking
- Annual leave
PLVE Dentist
Alliance dental care ltd —Eastbourne
- Full-time
- Anatomy knowledge
- CAD
- Bachelor's degree
Quick apply
General Practitioner
Bupa —Royal Tunbridge Wells
- Part-time
- BLS Certification
- Microsoft Office
- IT
- Gym membership
- Life insurance
Quick apply

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Flexi-Bank Reservations Advisor
Benenden Hospital Trust —Benenden
Responsibilities will include handling patient enquiries, manage appointments, and coordinating bookings and reservations across outpatient clinics, ACU and…
£12.71 an hour

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Reservations Advisor

Benenden Hospital Trust -
Benenden

Apply Now

Job details

Permanent | Full-time
£24,946 a year

Benefits

Free parking
Free flu jabs
Annual leave
Company pension
Employee discount

Qualifications

Triage
Stakeholder liaison
Patient appointment coordination
Patient service
Quality assurance
Customer support
Patient record updating
Communication skills

Full job description

We are seeking a dedicated and customer-focused Reservations Advisor to join our Reservations Team. This role is key to delivering a high-quality and efficient service, acting as an ambassador for the organisation and ensuring a positive experience for patients.

Working as part of a supportive and collaborative Reservations Team, the post-holder will work flexibly across the function to support the management of patient pathways, providing a seamless contact centre and booking service whilst supporting the wider Patient Administration Service. Responsibilities will include handling patient enquiries, manage appointments, and coordinating bookings and reservations across outpatient clinics, ACU and Theatre services.

The successful candidate will contribute to the achievement of departmental and organisational objectives by working closely with colleagues to deliver an efficient, responsive and customer-focused service. They will be expected to meet departmental key performance indicators (KPIs), quality standards and productivity targets, supporting the continued success of the team.

About us

At Benenden Hospital we put patients at the heart of everything we do. We attract kind, compassionate, and talented people to our ultra-modern private hospital, which opened in 1907 and has been rated as Outstanding by the CQC. We hold JAG accreditation for Endoscopy and have a beautiful setting in the middle of the Kent countryside.

Benenden Hospital offers excellent working conditions and facilities. We promote flexible working and a healthy work/life balance. We are committed to professional development and have excellent training and education facilities. We work hard to make sure that everyone at Benenden Hospital feels involved and shares our values and vision for the future.

About the role

Promote and deliver the highest standards of customer service at all times.
Provide a comprehensive administration and appointment booking service for Clinic, ACU and Theatre services.
Process, import and triage all new patient referrals in line with Standard Operating Procedures.
Manage and correctly maintain patient pathways, ensuring compliance with strict booking guidelines.
Schedule outpatient appointments, ACU admissions and Theatre procedures accurately and efficiently.
Support the delivery and achievement of Contact Centre KPIs, including call answer rates, abandonment rates and quality assurance measures.
Maximise clinic, ACU and Theatre utilisation and escalate capacity issues appropriately.
Manage clinic, ACU and Theatre cancellations promptly to minimise service disruption.
Communicate with patients and carers using tact, reassurance and discretion, maintaining confidentiality at all times.
Accurately input and maintain patient data on relevant computer systems.
Communicate effectively, both verbally and in writing, with GPs, Consultants, internal teams and external stakeholders.
Remain responsive and adaptable to the changing demands of the service and wider business needs.
Undertake any other relevant duties as required to support the department.

Skills and experience required

You will be an organised, adaptable and customer-focused individual with excellent communication skills and strong attention to detail. Able to thrive in a fast-paced environment, you will enjoy working as part of a collaborative team, managing patient pathways, coordinating bookings and delivering excellent service.

You will be motivated by achieving departmental KPIs, quality standards and productivity targets while maintaining a professional and compassionate approach.

If you are passionate about customer service and have a keen interest in healthcare administration, we would be delighted to receive your application.

Download full role profile

Benefits include

Competitive salaries
27 days Annual Leave plus Bank Holidays
Defined contribution pension scheme with employer contribution up to 10%
Membership to Benenden Health which offers a wide range of benefits, discounts and activities
Excellent Life Assurance benefit
Free parking
Subsidised eye tests
Free Flu vaccinations
Subsidised on site Restaurant.

“I love working at Benenden Hospital, it’s a beautiful location in the countryside”, “the whole organisation is supportive”, “it’s the team, the team are amazing”, “Benenden is a bit like a family”, “the whole atmosphere is brilliant”

These are just some of the reasons why more than 400 people work at Benenden Hospital which has a long history of caring since it was founded in 1907.

How to apply

If you wish to apply for this position, please complete our application form.

Then please send this application form, and your covering letter to [email protected]

A member of the HR team will be in contact once the vacancy closes.

Closing Date: 12 August 2026

Together, we work hard to maintain a safe, comfortable, patient-focused environment for the people in our care.

We’re an inclusive employer and welcome applications from people of all backgrounds and walks of life. This includes people with disabilities, people from all gender identities, individuals from all ethnic backgrounds, and those who are neurodivergent.

We actively encourage applications from groups that may be under‑represented within our workforce.

All our vacancies are therefore subject to either a Standard or an Enhanced Disclosure Application to the Disclosure and Barring Service as well as satisfactory reference checks. These procedures need to be completed before all new member of staff can join the hospital.

We want to understand why you want to work in a hospital environment and how your knowledge, skills, qualifications, and experience align with the role you’re applying for, and how they support a caring and respectful culture. These qualities are best shown through your own experience rather than AI‑generated content. While AI tools may be used for general support, we ask that applications are written in your own words and reflect your true abilities and values.

In accordance with the General Data Protection Regulation (GDPR), we have implemented a Privacy Notice to inform you, as prospective employees of Benenden Hospital, of the types of data we process about you. Please read our Privacy Notice

Apply Now

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