Service desk manager Work, Jobs in Ryton, Shr (with Salaries)

Desk Based Service Manager
Entanet —Telford
- £26,000 - £30,000 a year
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
Product and Pricing Data Administrator
nGeneration —Tipton
- £25,272 a year
- Full-time
- Data entry
- Communication skills
- Annual leave
Quick apply
Service Desk Analyst
Busy Bees —Burntwood
- Full-time
- Travel
- Communication skills
11d
Modern Workplace - Digital Experience Lead
NTT Ltd —Birmingham
- Communication skills
IT Technical Support (1st Line)
Walsall Healthcare NHS Trust —Walsall
- £28,392 - £31,157 a year
- Full-time
20h
Modern Workplace - Digital Experience Lead
NTT Data UK —Birmingham
- Communication skills
Apprentice ICT Support Officer
Staffordshire County Council —Stafford
- £16,352 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
5d
Infrastructure and Operations Senior Manager
Artifex Interior Systems Limited —Birmingham
- Full-time
- Continuous improvement
- Communication skills
Quick apply
Service Desk - Linux & MacOS
Methods Business and Digital Technology —Birmingham
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Linux
- Employee assistance programme
Quick apply
8d
Senior IT Auditor (Internal)
Menzies LLP —Birmingham
- Full-time
- Hybrid work
- Microsoft Word
- Writing skills
- Business development
IT Audit Manager
Menzies LLP —Birmingham
- Full-time
- Hybrid work
- Business development
- Team management
- Mentoring
IT Field Service Engineer
bk plus —Aldridge
- Full-time
- Travel
- In-person
- Communication skills
Quick apply
Microsoft Dynamics365 and Power Platform Support Analyst
NTT Ltd —Birmingham
- CRM software
- Azure
- Mentoring
Oracle HCM Consultant
NTT Ltd —Birmingham
- Computer Science
- Analysis skills
- Bachelor's degree

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Customer Service Advisor
Vivactive LTD —Telford
Provide warm, professional customer service, primarily by telephone, supporting customers from product advice and delivery queries through to placing orders.
Quick apply
4h
Desk Based Service Manager
Entanet —Telford
Service Delivery & Support: Provide timely and professional support to a wide base of customers and partners, handling queries, service requests, and routine…
£26,000 - £30,000 a year
Quick apply

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service desk manager jobs near ryton, shr

Desk Based Service Manager

Entanet
Telford

Quick apply

Job details

Permanent
£26,000 - £30,000 a year

Qualifications

Microsoft Powerpoint
Microsoft Word
CRM software
ITIL Certification
Stakeholder collaboration
Stakeholder liaison
GCSE
IT service management
UK GDPR
Ticket management
Internal department liaison
Microsoft Office Suite
General Data Protection Regulation (GDPR)
Continuous improvement
Ethernet
Ticket management systems
Organisational skills
Telecommunication
Management reporting
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills
Help desk

Full job description

We are looking for a Desk Based Service Manager

Location: Telford

Salary: £26,000-30,000

Hours: 37.5 hours per week, 9am-5.30pm Monday to Friday

Work pattern: Office Based, Telford

About the role

The Desk Based Service Manager will serve as a key point of contact for a wide base of customers and partners, delivering responsive support, efficient query and incident resolution, contributing to consistent service performance and continuous improvement across the full lifecycle of contracted services.

Key responsibilities

Voice of the Customer: Capture and log partner and customer requirements, feedback, and issues. Escalate insights to support service improvements, product development, and operational changes.
Service Delivery & Support: Provide timely and professional support to a wide base of customers and partners, handling queries, service requests, and routine performance-related matters efficiently.
Incident & Query Management: Effectively manage and resolve day-to-day incidents, service queries, and requests, following established processes and coordinating with internal teams where necessary for timely resolution.
Service Performance Support: Assist with monitoring service performance against SLAs and KPIs. Contribute to regular reporting and help identify recurring issues or improvement opportunities.
Stakeholder Engagement & Communication: Act as a professional point of contact for customers and partners. Keep them informed of service status, outages, network updates, and resolutions in a clear and timely manner.
Driving Digital Adoption: Promote and support customers and partners in using self-serve tools and portals, helping them transition from reactive support to greater self-sufficiency.
Cross-Functional Collaboration: Work closely with internal teams (Provisioning, Assurance, Delivery, Technical, and Service Management) to resolve customer issues and ensure a positive end-to-end experience.
Operational Excellence: Contribute to process improvements and the simplification of customer journeys. Support adherence to contractual and service level obligations.
Reporting & Insights: Accurately log and maintain customer interactions, issues, and outcomes in relevant systems. Provide clear updates and basic insights to support team and business decision-making.

About you

Experience in a customer-facing or customer relations role.
Previous experience handling issues, or queries in a high-volume environment.
Passion for delivering excellent customer service consistently.
Excellent investigative skills with the ability to quickly understand, discuss, and resolve customer issues.
Strong written and verbal communication skills, including telephone and email correspondence.
Good working knowledge of Microsoft Office suite (Word, Excel, PowerPoint and Outlook).
Ability to prioritise workload, stay organised, and manage multiple information portals simultaneously.
Familiarity with CRM and ticketing systems (e.g., ServiceNow, Salesforce).
Understanding of the company’s product and service portfolio (or willingness to learn quickly).
Strong organisational and workload management skills to achieve individual KPIs.
Ability to investigate and resolve issues methodically while remaining impartial and professional.
Partnership-led (acts like an extension of the partner’s team).
Operationally responsive (moves quickly, escalates early, solves friction).
Human support mindset (clear, supportive, calm under pressure).
Straightforward communication (no jargon for jargon’s sake).
Ownership and follow-through (deliver outcomes; closes loops).

It would be great if you have any of the following, but it's not essential:

Experience in the telecoms or technology sector.
Knowledge of Data Subject Rights / GDPR processes.
ITIL Foundation or other customer service qualification.
Experience developing reports and contributing to continuous improvement initiatives.
Understanding of telecoms products such as Ethernet, and Broadband.

Qualifications

Educated to GCSE level (or equivalent).
Right to work in the UK.

What we offer

Competitive base salary.
Generous holiday allowance and flexible working arrangements.
Supportive, inclusive culture with and cross-functional collaboration.

How to apply

Please submit your CV and if you wish, a brief covering note outlining your relevant experience and why you are interested in this role. We will review applications on a rolling basis and contact shortlisted candidates to arrange interviews.

We are committed to equality of opportunity and welcome applications from candidates of all backgrounds. If you require any reasonable adjustments during the recruitment process, please let us know.

Quick apply

Refine Your Search

service desk manager jobs in ryton, shr

Desk Based Service Manager

Product and Pricing Data Administrator

Service Desk Analyst

Modern Workplace - Digital Experience Lead

IT Technical Support (1st Line)

Modern Workplace - Digital Experience Lead

Apprentice ICT Support Officer

Infrastructure and Operations Senior Manager

Service Desk - Linux & MacOS

Senior IT Auditor (Internal)

IT Audit Manager

IT Field Service Engineer

Microsoft Dynamics365 and Power Platform Support Analyst

Oracle HCM Consultant

Other jobs to consider

I want to receive the latest job alerts for service desk manager in ryton, shr

Explore jobs in more locations

We are looking for a Desk Based Service Manager

Location: Telford

Salary: £26,000-30,000

Hours: 37.5 hours per week, 9am-5.30pm Monday to Friday

Work pattern: Office Based, Telford

About the role

Key responsibilities

About you

Qualifications

What we offer

How to apply

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