3rd line support Work, Jobs in Ryton On Dunsmore, War (with Salaries)

2nd Line Support Engineer- Permanent
Focus Group —Birmingham
- £28,000 - £31,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply
Short-term Temporary Team Member
NEXT —Solihull
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
3d
First Line Manager
DHL Supply Chain —Rugby
- Full-time
- Leadership
- Communication skills
- Free parking
- Annual leave
Service & Support Technician
Unison Ltd —Kenilworth
- Overtime
- Hybrid work
- Spanish
- Writing skills
- Travel
Quick apply
3rd Line Support Engineer
wavenet —Shirley
- Full-time
- Azure
- Windows
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Analyst - Grade 1
ALS —Coventry
- £25,878 a year
- Full-time
- Computer literacy
- Laboratory experience
- Computer skills
- Annual leave
- Employee discount
2d
IT Service Delivery Manager
Erud It Ltd —Leicester
- £35,000 - £44,000 a year
- Full-time
- Continuous improvement
- In-person
- Training & development
- Free parking
Quick apply
Senior IT Support Engineer – 3rd Line
TCNS (Total Computer Network Services) —Sutton Coldfield
- £40,000 - £50,000 a year
- Full-time
- Azure
- Mentoring
- In-person
Quick apply
10d
Production Coordinator (Evening Shift)
Avantor —Lutterworth
- Full-time
- Computer literacy
- Forklift
- Assembly
Logistics Technician
ALS —Coventry
- £25,878 a year
- Full-time
- Cleaning
- Computer skills
- Communication skills
- Annual leave
- Employee discount
2d
Attendance Adviser
Warwickshire County Council —Warwick
- £12,736 - £13,713 a year
- Part-time
- English
- Travel
- Contracts
- Annual leave
Assistant Transport Manager
Stobart —Rugby
- Up to £38,950 a year
- Full-time
- Continuous improvement
- Computer skills
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Transport First Line Manager
DHL Supply Chain —Rugby
- £33,500 a year
- Rotating shift
- Training & development
- Leadership
3rd Line Service Desk Engineer
Bechtle UK —West Hunsbury
- £45,000 - £55,000 a year
- Full-time
- Windows
- Mentoring
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
Facilities Operator - PMO
PepsiCo —Leicester
- £38,951.30 a year
- Computer literacy
- Continuous improvement
- Mentoring
- Employee discount
2nd Line Technical Support – Infrastructure
SCC —Birmingham
- £30,000 - £38,000 a year
- Monday to Friday
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
External Event Partner Co-ordinator - Campus Services - 107858 - Grade 5
University of Birmingham —Birmingham
- £30,062 - £35,883 a year
- Weekend availability
- University
- Organisational skills
- Computer skills
- Annual leave
- Sick pay
11d
Quantity Surveyor
Taylor Wimpey —Warwick
- Computer literacy
- Data entry
- Annual leave
- Employee discount
Major Incident Management Lead
Coventry Building Society —Coventry
- £68,000 - £93,500 a year
- Full-time
- Hybrid work
- DevOps
- Travel
- Mentoring
Value Added Services Manager
Great Bear —Northampton
- Full-time
- Microsoft Word
- Computer literacy
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply

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2nd Line Support Engineer- Permanent

Focus Group -
Birmingham

Quick apply

Job details

£28,000 - £31,000 a year

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Incident management
Stakeholder collaboration
Case record updates
Microsoft Exchange
Network infrastructure
Firewall
Service restoration
Continuous improvement
Network support
Customer support
Root cause analysis
Fault diagnosis and repair
Communication skills
Remote diagnostics

Full job description

2nd Line IT Support Engineer

Location: Birmingham Hybrid

Salary: £28k - £31k

Shift pattern: between the hours of 7am-7pm

(Job Level internal reference: Associate)

At Focus Group, we're proud to be one of the UK's leading providers of IT, telecoms, connectivity and cybersecurity solutions. We support thousands of businesses across the country, combining technical expertise with a customer-first approach to deliver outstanding service and innovative technology solutions.

We're looking for an experienced 2nd Line Support Engineer to join a dedicated customer support team, providing technical expertise on escalated incidents and service requests across Microsoft 365, Windows Server, desktop, networking and wireless technologies.

This is not a traditional service desk role. You'll work alongside customer IT teams, Focus Group engineers and third-party suppliers to investigate and resolve complex technical issues, taking ownership from initial diagnosis through to resolution.

Key Responsibilities

Own and manage escalated support cases through to resolution.
Troubleshoot issues across Microsoft 365, Windows, Active Directory, networking and infrastructure environments.
Work closely with customer IT teams, Field Engineers, 3rd Line Support and external suppliers.
Escalate cases appropriately, providing clear technical handovers and documentation.
Contribute to root cause analysis, problem management and continuous service improvement.
Maintain accurate case records and ensure service levels are met.

Requirements

Strong experience supporting Windows Desktop operating systems.
Experience troubleshooting Outlook, Exchange and Microsoft 365.
Working knowledge of Active Directory, Group Policy, DNS, networking, backup solutions, virtualisation, firewalls and routers.
Strong troubleshooting and remote diagnostic skills.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Excellent communication skills and a collaborative approach to problem solving.
Experience with Cisco or Fortinet technologies, Mac OS, Linux, Veeam, VoIP, SQL or wider networking technologies would be advantageous.

Benefits

This is an excellent opportunity for a technically capable engineer who enjoys solving complex problems, working with other IT professionals and taking ownership of challenging escalations within a supportive and growing technology business.

Apply today to join Focus Group and help deliver exceptional IT services to our customers.

Quick apply

Refine Your Search

3rd line support jobs in ryton on dunsmore, war

2nd Line Support Engineer- Permanent

Short-term Temporary Team Member

First Line Manager

Service & Support Technician

3rd Line Support Engineer

Analyst - Grade 1

IT Service Delivery Manager

Senior IT Support Engineer – 3rd Line

Production Coordinator (Evening Shift)

Logistics Technician

Attendance Adviser

Assistant Transport Manager

Transport First Line Manager

3rd Line Service Desk Engineer

Facilities Operator - PMO

2nd Line Technical Support – Infrastructure

External Event Partner Co-ordinator - Campus Services - 107858 - Grade 5

Quantity Surveyor

Major Incident Management Lead

Value Added Services Manager

I want to receive the latest job alerts for 3rd line support in ryton on dunsmore, war

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