Technical support advisor Work, Jobs in Ryton On Dunsmore, War (with Salaries)

Technical Product Advisor
Hafele UK Ltd —Rugby
- £28,613 a year
- Full-time
- CRM software
- Schematics
- Customer service
- Free parking
- Employee assistance programme
Quick apply
8d
Technical Support Advisor
SolaX Power UK Ltd —Atherstone
- From £30,000 a year
- Full-time
- Software troubleshooting
- English
- No degree
- Free parking
- Employee discount
Quick apply
8h
Technical Support Advisor
SunbeltRentals —Solihull
- Monday to Friday
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
Quick apply
2d
Account Manager
Target Integration —University of Warwick
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- ERP systems
- Leadership
- Communication skills
- Work from home
Quick apply
10h
Senior Research Engineer (SRE)- Automation Transformation
The Manufacturing Technology Centre —Coventry
- £55,000 - £65,000 a year
- Full-time
- Computer literacy
- Microsoft Office
- Analysis skills
Quick apply
Customer Service Advisor
Equans —Birmingham
- Full-time
- Customer service
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
1d
Senior Research Engineer
The Manufacturing Technology Centre —Coventry
- £50,000 - £60,000 a year
- Full-time
- Computer Science
- Master's degree
- Presentation skills
Quick apply
Loss Prevention Advisor
TK Maxx —Coventry
- Part-time
- Employee assistance programme
- Employee discount
EPR Data Consultant (UK)
Valpak —Stratford-upon-Avon
- £27,000 - £29,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Maintenance
- IT
- Annual leave
3d
Vehicle Technical Advisor – Military Vehicles
NP Aerospace Limited —Coventry
- £35,000 - £45,000 a year
- Full-time
- Military
- Microsoft Office
- Driving
- Annual leave
- Flexible schedule
Customer Solutions Sustainability Development & Implementation Specialist (flexible in European countries)
UPS —Tamworth
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
13d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Coventry
- £3,800 a month
- Full-time
- Sales
Quick apply
Vehicle Technical Advisor – Military Vehicles
NP Aerospace —Coventry
- £35,000 - £45,000 a year
- Full-time
- Military
- Microsoft Office
- Driving
- Annual leave
- Flexible schedule
Solutions Architect
Convergence Group —Solihull
- £65,000 - £88,000 a year
- Full-time
- Hybrid work
- Sales
- Computer networking
- Communication skills
Quick apply
Customer Service Advisor
Unipart —Nuneaton
- £30,000 a year
- Customer service
- Continuous improvement
- Communication skills
- Employee assistance programme
Quick apply
Service Desk Engineer
West Midlands Fire Service —Birmingham
- £28,142 - £29,540 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Employee assistance programme
13d
Sales Specialist Lead - Modern Workplace (MDL & JML Services)
Cameo —Leicester
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Azure
- Sales
- IT
- Free parking
Quick apply
12h
Group People Development Advisor – AI, Data and Digital
Kier Group —Northampton
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Analysis skills
7d
Industry Process Expert
GEOVIA —Warwick
- Hybrid work
- Sales
- Engineering
- English
- Flexible schedule
14d
Senior Health & Safety Advisor
Drive System Design —Leamington Spa
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
1d

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Technical Product Advisor

Hafele UK Ltd -
Rugby

Quick apply

Job details

Permanent | Full-time
£28,613 a year
8 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Paid volunteer time
On-site parking

Qualifications

CRM software
Schematics
Customer service
Salesforce
Technical support
Microsoft Office
Organisational skills
Communication skills

Full job description

Technical Product Advisor

Permanent, Site based, Full Time, 38.75 hours, Monday to Friday 8:45am to 5:30pm

Location: Rugby Head Office – CV21 1RD

Your new Company:

Häfele is an internationally trusted name supplying furniture fittings, ironmongery and hardware to the trade. We are recognised for our extensive range and quality of product as well as our expertise in the industry and excellent customer service.

Your new role:

As a Technical Product Advisor, you will be responsible for delivering technical advice, product guidance, and specification support to both internal and external customers. Acting as a key point of contact, the role involves resolving technical queries, supporting customer requirements, and contributing to a positive customer experience.

Working within a structured technical support team, with clear progression pathways, offering the opportunity to develop from foundational product knowledge through to a subject matter expert level. This position suits someone who enjoys problem-solving, collaboration, and delivering consistent, high-quality support in a fast-paced environment.

Key Responsibilities:

· Provide technical advice and support to customers and internal stakeholders via phone, email, and live chat

· Respond to queries in a timely and professional manner, ensuring a high level of service

· Troubleshoot product issues and support customers with appropriate solutions, replacements, or repairs

· Build and maintain effective working relationships with suppliers and internal teams

· Support the full customer journey, including enquiries, quotations, orders, and delivery updates

· Assist with new product introductions and contribute to the improvement of processes and services

· Manage and follow up on customer enquiries through to resolution, ensuring clear communication throughout

· Maintain accurate records and reporting using CRM systems

· Contribute to knowledge sharing, including maintaining FAQs and supporting internal learning initiatives

· Work collaboratively with cross-functional teams to meet business and customer needs

What you’ll need to succeed:

· Strong customer service skills and a commitment to delivering high-quality support

· Good technical aptitude and ability to understand product specifications and systems

· Experience using Microsoft Office and CRM systems (knowledge of Salesforce beneficial)

· Ability to interpret technical drawings, plans, or schematics

· Clear and effective communication skills, with the ability to explain technical information

· Strong organisational skills and the ability to manage and prioritise workload

· A proactive and solution-focused approach to problem-solving

· Ability to adapt to changing priorities and work effectively under pressure

· Comfortable working both independently and as part of a team

· Commitment to ongoing learning and professional development

What you’ll get in return:

· £28,613 basic salary with the added potential to earn an annual bonus of up to 10%.

· Benefits including:

o Holiday of 23 days’ basic + 8 bank holidays in a complete year, increasing to 28 days basic with our length of service programme

o Health Cash plan scheme; Claim back up to £765 annually for medical and wellbeing costs for yourself, and up to £470 for dependent children. This covers a wide range of treatments including dental, optical, therapy, and wellbeing costs, with the added option to increase your level of cover and add another adult.

· Additional benefits include:

o Employee Assistance Programme (EAP) offering confidential support and guidance for you and your family

o 24/7 GP phone service for easy access to medical advice

o Quicker access to medical scans and surgical procedures

o Counselling services

o Discounts on gym memberships to help you stay active

o Hospital treatment insurance

o Huge range of shopping, restaurant and activity discounts

o Enhanced Pension Scheme to secure your financial future & regular financial awareness initiatives

o Life Cover – providing financial security for your loved ones.

o Take advantage of discounts on company stock.

o Cycle to Work Scheme: Make your commute greener and healthier. Save up to 47% on the cost of a new bike and accessories, and spread the payments in a tax-efficient way.

o Volunteering Days: 2 full days per 12 month period paid to volunteer at a registered charity and give back to the community

We offer a structured career pathway within the Technical Support team, with opportunities to develop your skills and knowledge, level of responsibility, impact and therefore earning potential.

This is a full-time, permanent position, based on site in our fantastic offices in Rugby. Core hours of work are 8:45am to 5:30pm, Monday to Friday.

A job profile is available on request. Please send your current total remuneration package, CV and covering letter to the Recruitment Team at [email protected].

Shortlisting and interviews for this role will take place while the advert is live; the vacancy will be closed as soon as the successful candidate is appointed. Applicants are therefore encouraged to submit applications as soon as possible. We are committed to equal opportunities

At Häfele UK, we’re proud to be a Living Wage accredited employer, demonstrating our commitment to fair pay and the wellbeing of our people. This means every member of our team earns a wage that meets the real cost of living – not just the government minimum – because we believe hard work deserves fair reward.

Pay: £28,613.00 per year

Benefits:

Company pension
Cycle to work scheme
Employee discount
Free parking
On-site parking
Paid volunteer time

Work Location: In person

Quick apply

Refine Your Search

technical support advisor jobs in ryton on dunsmore, war

Technical Product Advisor

Technical Support Advisor

Technical Support Advisor

Account Manager

Senior Research Engineer (SRE)- Automation Transformation

Customer Service Advisor

Senior Research Engineer

Loss Prevention Advisor

EPR Data Consultant (UK)

Vehicle Technical Advisor – Military Vehicles

Customer Solutions Sustainability Development & Implementation Specialist (flexible in European countries)

JUNIOR SALES ADVISOR

Vehicle Technical Advisor – Military Vehicles

Solutions Architect

Customer Service Advisor

Service Desk Engineer

Sales Specialist Lead - Modern Workplace (MDL & JML Services)

Group People Development Advisor – AI, Data and Digital

Industry Process Expert

Senior Health & Safety Advisor

I want to receive the latest job alerts for technical support advisor in ryton on dunsmore, war

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