Be the Heart of Our Volunteer Programme Volunteer Administrator
Who are we?
At Health Transportation Group UK (HTG-UK), we are one of the UKs leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year.
We deliver services across a growing number of NHS contracts, including North East Lincolnshire, Mid and South Essex, Dorset, Cornwall & Isles of Scilly, Norfolk & Waveney, and Suffolk and North East Essex. With 22 operational bases and a dedicated team of over 1,200 passionate professionals, we provide safe, caring, and high-quality transport services nationwide.
What can you expect?
As a Volunteer Administrator, you will play a key role in the recruitment, coordination, and support of our volunteer drivers, ensuring they have a rewarding experience while delivering an essential service to patients. Youll oversee training, welfare checks, mileage records, and compliance, ensuring everything runs smoothly and safely. Based in Redruth, this role offers a blend of office-based and home working, with occasional travel to other stations and locations across the county as required.
What can we offer you?
Competitive salary - £24,784.50 per annum
Contractual Sick Pay - after 12 months service
Employee Assistance Programme - delivered by the UKs #1 EAP service- Health Assured
Increased Holiday Allowance - after years of service
Refer a Friend Scheme - Earn up to £500 for each friend you bring on board
Pension Scheme
Opportunities to Grow and Develop
Engaging Workplace Culture - with regular company updates and employee of the month
Main responsibilities:
-
Recruit, supervise, and support volunteers
-
Organise training sessions and ensure volunteers stay up to date
-
Conduct welfare checks to support volunteers' well-being
-
Maintain accurate mileage records and process claims
-
Handle data entry and prepare monthly reports
-
Maintain clear communication with volunteers
-
Ensure all safety and operational policies are followed
-
Address any concerns raised by volunteers
-
Oversee vehicle maintenance schedules and report any issues
Person specification:
-
Strong organisational and leadership skills
-
Excellent communication and interpersonal abilities
-
Proficiency in Microsoft Office (Word, Excel, Outlook)
-
Experience in volunteer coordination (preferred but not essential)
-
A valid UK driving licence and willingness to travel when needed
-
Ability to work independently and as part of a team
-
Flexibility to work from home, Redruth base, or other locations as required
-
Willingness to work occasional evenings or weekends if needed
Equal Opportunities
The Companys Equal Opportunities policy affirms our commitment to ensure that no patient, employee or prospective employee is discriminated against, whether directly or indirectly on the grounds of gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, creed, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.
Safeguarding
The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously. All employees have a responsibility to support the organisation in our duties by:
-
Attending mandatory training on Safeguarding children and adults
-
Making sure they are familiar with their and the organisations requirements under relevant legislation
-
Adhering to all relevant national and local policies, procedures, and professional codes
-
Reporting any concerns to the appropriate authority
