Are you an experienced Customer Services professional?
At Suez, we’re committed to making our world a more sustainable place – a highly complex challenge. That’s why we need diverse and inspirational individuals to help us move forward. If you’re ready to shape the future, collaborate, and drive positive change, we want you on our team. Join us to unleash your talent and help us achieve our shared goals.
About the Role
- £28,673 per annum + 3% Bonus + Benefits
- Based at Cornwall Energy Recovery Centre in St Dennis
What Will I be Doing?
- To provide a senior Helpdesk function within the constraints of the Cornwall Contract, including managing the incident reporting process and identifying potential performance standard failures and notifying the relevant people to take the appropriate action upon identification.
- To develop excellent communication with site staff and managers to ensure relevant information is recorded and updated.
- To deliver training and support in the Richmond system to other users in the region to help ensure contract compliance.
- To ensure potential Performance Standards are identified to enable a quick closeout and reduce the risk of financial penalties.
- To communicate effectively with Cornwall Council staff and members of the public to ensure information received and issued is up to date, accurate and relevant.
What are the Requirements?
- Experience producing clear accurate reports in sufficient detail for inclusion in the Annual and Monthly Service Reports.
- Experience communicating effectively with staff at all levels across the business to ensure relevant information and details are obtained and logged.
- Knowledge of operational sites sufficiently to be able to determine potential contract standard failures and escalate them within the management hierarchy as necessary.
- Excellent customer service skills.
- Experience in using the Richmond System as an administrator to set up, support and train other users across the region.
Who we are
Join us, and you’ll be part of a forward-thinking business where people are free to grow. In a workplace where respect, team spirit, customer focus, and commitment to the environment are real values – not just words on a page. As part of our dedicated team, you’ll play an important part in the essential work we are doing to build a sustainable future.
At Suez, we believe in investing in our people. You’ll have access to continuous learning and development opportunities, empowering you to reach your full potential. Our inclusive culture ensures that everyone’s voice is heard and valued, fostering innovation and collaboration.
We offer competitive benefits, including flexible working arrangements, comprehensive health and wellness programs, and opportunities for career advancement. By joining Suez, you’ll be contributing to a mission-critical role that makes a real difference in the world.
If you’re ready to take on this challenge and be part of a team that’s dedicated to making a positive impact, apply to Suez today. Together, we can build a sustainable future.
