Customer support & client services managers Work, Jobs in Saint Ives, Cam (with Salaries)

Senior Customer Experience Manager
Allison Homes —Peterborough
- Full-time
- Management
- Customer service
- English
- Free parking
- Employee assistance programme
Quick apply
3d
Customer Services eCommerce Manager
Cambridge University Press & Assessment —Cambridge
- £35,200 - £45,700 a year
- Hybrid work
- Customer service
- Analysis skills
- Communication skills
- Annual leave
22h
Service Delivery Team Leader
BoilerJuice —Saint Ives
- £35,000 a year
- Full-time
- Management
- English
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
Customer Experience Manager
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- IT
- Leadership
Quick apply
Customer Service Team Leader
ACO Technologies plc —Bedford
- Call to connect
- Management
- Customer service
- ERP systems
- Annual leave
- Employee assistance programme
2h
Sales Team Leader
Simplify Group —Cambridge
- £31,672.50 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
12d
Sales Support Manager - Earthmoving
Liebherr-Great Britain Ltd. —Biggleswade
- Full-time
- Data analysis skills
- Microsoft Office
- Organisational skills
5d

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customer support & client services managers jobs near saint ives, cam

Senior Customer Experience Manager

Allison Homes
Peterborough

Quick apply

Job details

Permanent | Full-time
3 days ago

Benefits

Free parking
Company pension
Employee assistance programme
Employee discount
Car scheme
Sick pay

Qualifications

Driving Licence
Management
Customer service
English
Construction experience

Full job description

We're looking for an experienced Senior Customer Experience Manager to join Allison Homes and help us achieve our ambition of being known as the homebuilder you can trust.

Reporting to the Customer Experience Director, you'll lead on customer escalations, support the regional Customer Experience team and work closely with operational teams to ensure customers receive an outstanding level of service throughout their homeownership journey.

What You'll Do

Manage and resolve customer escalations.
Drive customer satisfaction and 5-star service standards.
Support and develop Customer Experience team members.
Coordinate defect management and warranty resolution.
Work with site teams and subcontractors to deliver timely remedial works.
Analyse performance data and identify improvement opportunities.
Undertake quality assurance and customer inspections.
Deputise for the Customer Experience Director when required.

What We're Looking For

Experience in housebuilding, construction or residential property.
Strong customer service and complaint resolution skills.
Excellent communication and stakeholder management abilities.
Ability to manage competing priorities and work independently.
Full UK driving licence.

What We Offer

Competitive salary.
Car allowance (with option to join the company salary sacrifice car scheme).
Annual bonus opportunity.
25 days holiday (extending to 27 days holiday after two years of continuous service).
Pension Scheme.
Group Life Assurance.
Group Income Protection Scheme.
Smart Health Employee Assistance Programme.
Simply Health Cash Plan (opt in).
Allison Homes house purchase discount scheme.
Career development opportunities within a growing regional housebuilder.

Benefits:

Company pension
Employee discount
Free parking
Sick pay

Ability to commute/relocate:

Peterborough PE7 8FD: reliably commute or plan to relocate before starting work (required)

Experience:

New Build Residential sector?: 3 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer support & client services managers jobs in saint ives, cam

Senior Customer Experience Manager

Customer Services eCommerce Manager

Service Delivery Team Leader

Customer Experience Manager

Customer Service Team Leader

Sales Team Leader

Sales Support Manager - Earthmoving

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