Airway Group was established in 1989 and is now a leading provider of air conditioning services throughout Cambridge and the Cambridgeshire, Suffolk, Hertfordshire, Bedfordshire and Northamptonshire areas. Our expertise allows us to provide the finest air conditioning services for commercial, domestic and residential customers, including service repair, maintenance and supply & install of air conditioning systems from the leading manufacturers.
The Role
Due to continued growth, we are looking for a Full-Time Maintenance Administrator to assist with the day to day running of the department. Duties will include, but are not limited to, the following;
- Scheduling of PPM tasks with clients as per the PPM planner ensuring all client KPIs are met.
- Raising of booked jobs on our CAFM system to deploy to engineers
- Assigning relevant RAMS to jobs for engineers
- Completing FGas Compliance Logs for attended sites
- Proof reading job reports for errors before sending to clients and the service dept. if remedials are required.
- Sign off completed jobs on relevant spreadsheets to ensure up to date records are maintained.
- Invoicing of all jobs ensuring correct POs are used where applicable.
- Raising of POs for engineers to buy tools and materials when required.
- Quoting new contracts from domestic and small commercial sales leads from the sales department
- Professionally answer incoming telephone calls and divert accordingly
- Ensuring that all operatives time is fully utilized and travelling kept to a minimum
- Liaising with sub-contractors to arrange works and obtain updates.
- Establish and maintain effective working relationships with clients and maintenance personnel
Requirements
- High quality interpersonal & communication skills, both written and verbally
- Outstanding organisational and time management skills and the ability to multi-task effectively
- Positive in their approach to work with a can-do attitude
- Excellent attention to detail and able to work quickly and accurately
- IT literate and proficient in the use of Microsoft Office
- Able to work efficiently on your own and as part of a team
· Flexible and adaptable to change.
· Ability to prioritise multiple tasks and mange time effectively to ensure that maintenance works are completed on time
· Customer service experience is essential
· Experience scheduling maintenance jobs is desirable but not essential
This is a permanent role working 40 hours per week to be worked 8:30am to 5pm Monday to Friday. You will have 23 days annual leave plus bank holidays, this is per full year.
Salary: £27,500 to £30,000 (depending on experience)
Pay: £27,500.00-£30,000.00 per year
Work Location: In person
