Service desk analyst Work, Jobs in Saint Ives (with Salaries)

Service Desk Analyst (4 Month Contract)
Taylor Rose —Peterborough
- Communication skills
6d
Help Desk Service Coordinator
Mencap —Peterborough
- £39,226 a year
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
8d
1st Line Service Desk Analyst (Days)
Intercity Technology —Shefford
- Hybrid work
- Employee assistance programme
IT Service Desk Analyst
Carter Jonas —Peterborough
- Full-time
- Microsoft Outlook
- SharePoint
- Time management
- Annual leave
- Referral programme
Customer Support Administrator
University of Cambridge —Cambridge
- £31,236 - £35,608 a year
- Part-time
- Hybrid work
- Microsoft Word
- Administrative experience
- University
10d
IT Junior Technical Analyst
Science Group —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Identity & Access Governance Analyst
Mencap —Peterborough
- £37,214 a year
- Hybrid work
- Travel
- Communication skills
- Annual leave
- Employee discount
Quick apply
8d

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Helpdesk Agent (Full Time Office Working inc weekends)
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Junior IT Support Engineer – MSP Helpdesk - Full Time
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Full UK driving licence and own transport (helpful for occasional client visits). Ideally you will have around *1 year's experience in an IT support role* and…
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service desk analyst jobs near saint ives

This role involves but is not limited to:

Logging and responding to Incidents and Requests via the Service Desk Ticket system in a timely manner.
Liaising with resolving areas as appropriate to ensure speedy resolutions to queries and issues raised by users.
Working to agreed processes, procedures, service levels and guidelines to deliver an efficient service to end users
Answering telephone calls from end users in a courteous and professional manner
Maintaining and supporting PCs, laptops and telephony system.
Supporting and troubleshooting core software products including Microsoft 365, Active Directory, Citrix and case management systems
Undertaking Starters, Leavers, and User account updates and administration in accordance with agreed processes.
Providing advice and guidance to end users on IT-related matters.

Requirements:

Customer Service skills
Microsoft 365, Active Directory and Citrix desktop administration
Working knowledge of service desk ticketing tools such as ServiceNow or ManageEngine
Ability to troubleshoot common hardware and software issues and find solutions
Ability to meet deadlines and adjust to changing priorities
Ability to quickly gain new skills and knowledge when faced with new challenges
Ability to work independently as well as part of the Service Desk team
Ability to work well under pressure
Excellent verbal and written communication

Company Core Values:

Aspire: To challenge convention, an entrepreneur with energy for change. To be the best that we can be
Integrate: Bring together people and systems into a cohesive force
Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth
Commit: To delivering excellent client experience and working with integrity, investing in long term relationships, creating a strong market position and delivering sustained commercial advantage