Team leader customer operations Work, Jobs in Saint Ives (with Salaries)

Service Delivery Team Leader
BoilerJuice —Saint Ives
- £35,000 a year
- Full-time
- Management
- English
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
14d
Senior Facilities Co-Ordinator
Lifeplus Europe Ltd —St. Neots
- £40,000 - £45,000 a year
- Hybrid work
- Maintenance
- Travel
- SharePoint
- Employee assistance programme
- Employee discount
Quick apply
Customer Services eCommerce Manager
Cambridge University Press & Assessment —Cambridge
- £35,200 - £45,700 a year
- Hybrid work
- Customer service
- Analysis skills
- Communication skills
- Annual leave
11h
Operations Site Manager
Augean —Kings Cliffe
- £70,000 - £75,000 a year
- Full-time
- Civil engineering
- Management
- Project management
- Health & wellbeing programme
- Life insurance
Quick apply
7d
Site Operations Manager
Precise Component Manufacture Ltd —Potton
- £46,000 - £49,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Project management
- Health & wellbeing programme
- Sick pay
Quick apply
Associate Business Development Manager
Beyond Co —Newmarket
- £26,500 - £28,500 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Administrative experience
- Health & wellbeing programme
- Work from home
Quick apply
13d
Duty Operations Manager
Edu-Lettings UK Ltd —Peterborough
- £27,000 - £29,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Operations Manager
GXO Logistics —Kettering
- Up to £62,000 a year
- Full-time
- Management
- Leadership
- Annual leave
- Employee assistance programme
Operations Implementation Manager
GXO Logistics —Peterborough
- £39,140 a year
- Full-time
- Continuous improvement
- Organisational skills
- Annual leave
- Employee assistance programme
10d
Customer and Trading Manager - Online
Sainsbury's —Bedford
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
Operations Group Manager
Cambridge University Press & Assessment —Cambridge
- £45,100 - £65,350 a year
- Hybrid work
- English
- Leadership
- Communication skills
- Annual leave
10d
Operations Team Leader
Smiths News —Peterborough
- £31,262 a year
- Full-time
- Management
- IT
- Communication skills
- Free parking
- Referral programme
14d
Customer Service Team Leader
Paddy Power —Newmarket
- From £13.25 an hour
- Part-time
- Employee discount
- Sick pay
Service Desk Analyst
Leidos —Huntingdon
- £32,600 - £38,400 a year
- Full-time
- Remote
- IT
- In-person
- Communication skills
- Annual leave
- Work from home
10d
Administrative Coordinator
Cyted Health —Cambridge
- £28,000 - £35,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Life insurance
10d
Car Park Cleaning Operative (weekend)
Industrial Site Maintenance —Cambridge
- £13.77 an hour
- Overtime
- Maintenance
- In-person
- Communication skills
- Referral programme
Quick apply
13d
Head Of Food Operations
Medirest —Trumpington
- £65,000 a year
- Full-time
- Continuous improvement
- Food service
- Organisational skills
Senior Customer Service Advisor
Barclays —Peterborough
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
12d
One Stop - Customer Service Assistant
One Stop —Cottenham
- £12.81 an hour
- Full-time
13d
Team Leader
Whistl UK Ltd —Bedford
- £14.09 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
14d

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team leader customer operations jobs near saint ives

Service Delivery Team Leader

BoilerJuice
Saint Ives

Quick apply

Job details

Permanent | Full-time
£35,000 a year
14 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Additional leave
Cycle to work scheme
Free flu jabs
Company pension
Discounted gym membership
Company events
Employee assistance programme
Private medical insurance
Gym membership
Life insurance
Car scheme
On-site parking

Qualifications

Management
Multilingual
English
Supervising experience
Leadership
Communication skills

Full job description

Job title: Service Delivery Team Leader

Location: St Ives, Cambridgeshire

Job type: Full time (37.5 hours per week)

We’re looking for an experienced, people first leader to join our Contact Centre and play a key role in shaping how we support our customers and advisors every day. This role is hands on, fast paced and central to our operation. You’ll be the direct line of support, coaching and leadership for our advisors.

If you’re motivated by doing the right thing, finding better ways of working and helping people be great, you’ll thrive here.

What you’ll be doing:

Lead, coach and develop a high performing team

Provide day to day leadership, coaching and support to a team of Service Delivery advisors
Hold regular 1:1s, development conversations and performance reviews that build capability and confidence
Give clear, constructive and timely feedback that helps advisors understand strengths, close gaps and grow
Actively seek feedback from your team and peers to continuously improve your own leadership approach
Create a culture of accountability, fairness and trust where people feel supported and motivated to deliver their best

Drive operational performance

Deliver key Service Delivery KPIs including quality, service, sales through service and productivity
Prioritise and allocate work to ensure smooth operations and an effortless customer and supplier experience
Use data and insight to identify trends, risks and opportunities, taking proactive action to improve outcomes

Champion quality and continuous improvement

Embed quality standards and ensure consistency across every customer interaction
Challenge assumptions, simplify processes and encourage experimentation to make things better and easier
Work closely with the Service Delivery leadership team and wider teams to resolve issues and improve end-to-end processes and customer journeys

Grow capability through training and development

Own all advisor training across Service Delivery, including induction and ongoing development
Deliver clear, engaging training on new processes, systems and ways of working
Upskill advisors across specialities to build a flexible, high performing team
Identify development needs and create simple, effective refreshers to close skill gaps

Model our values every day

Do the right thing for customers, colleagues and suppliers
Help others be great through honest communication and inclusion
Focus on what matters most, use time wisely and deliver on commitments
Be curious, ask questions and look for better ways of working

What you’ll bring:

A proven experience leading or supervising teams, preferably in a busy Contact Centre
A strong track record of delivering performance across service, sales and quality KPIs
Demonstrated ability to coach, develop and performance manage individuals with clarity and empathy
Excellent communication, influencing and decision making skills
The ability to stay calm under pressure, prioritise effectively and manage competing demands
A collaborative mindset with experience working across multiple teams
A proactive, solutions focused approach with the confidence to challenge
Flexibility, resilience and the ability to adapt to change

Why this role matters:

As a Team Leader, you are the heartbeat of the Contact Centre. You set the tone, you shape the culture, and you directly influence the experience our customers receive. You’ll have the autonomy to lead your team with the support of the Contact Centre Manager.

If you’re ready to lead with purpose, develop others and help us build a Contact Centre that’s unquestionably fair, supportive and ready for tomorrow, we’d love to hear from you.

Location:

This role is based onsite at the BoilerJuice office in St Ives, Cambridgeshire, 5 days per week.

About us:

Welcome to BoilerJuice where heating your home is simple and hassle-free. Being off-grid isn’t always easy, which is why it’s our mission to provide our customers with a straightforward energy source, so they always have the peace of mind that they are prepared for tomorrow.

We provide a unique combination of convenience and value, thanks to our auction technology, customers can find the best price for their heating oil in seconds, while our Connected service can make heating homes stress-free and easy as we do the work for them, providing remote monitoring and automatic top ups.

Location:

This role is based onsite at the BoilerJuice office in St Ives, Cambridgeshire, 5 days per week.

About us:

What we offer:

Monday to Friday – 37.5 hours per week (no weekends!)
33 Days holiday per year including bank holidays.
Holiday purchase scheme
Salary sacrifice pension scheme
Employee Assistance Programme
Life assurance
Private Medical Insurance
Digital healthcare access
Subsidised Gym membership
Cycle to Work
Eyecare contributions
Electric car salary sacrifice scheme
Weekly bootcamp class
Savings & discount portal

Apply:

BoilerJuice is an equal opportunity employer. We welcome applications from everyone and value different backgrounds, experiences, and abilities.

If you need any reasonable adjustments during the recruitment process, please let us know and we’ll be happy to help.

To work with us, you must have (or be able to obtain) the right to work in the UK. We are not able to offer visa sponsorship for this role.

A basic DBS check will be required before starting employment.

Job Types: Full-time, Permanent

Pay: £35,000.00 per year

Benefits:

Additional leave
Casual dress
Company events
Company pension
Cycle to work scheme
Free flu jabs
Free parking
Gym membership
Health & wellbeing programme
Life insurance
On-site parking
Private medical insurance

Ability to commute/relocate:

Saint Ives PE27 4AA: reliably commute or plan to relocate before starting work (required)

Application question(s):

Are you aware that this role is fully office‑based?

Experience:

leading and supervising teams: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

team leader customer operations jobs in saint ives

Service Delivery Team Leader

Senior Facilities Co-Ordinator

Customer Services eCommerce Manager

Operations Site Manager

Site Operations Manager

Associate Business Development Manager

Duty Operations Manager

Operations Manager

Operations Implementation Manager

Customer and Trading Manager - Online

Operations Group Manager

Operations Team Leader

Customer Service Team Leader

Service Desk Analyst

Administrative Coordinator

Car Park Cleaning Operative (weekend)

Head Of Food Operations

Senior Customer Service Advisor

One Stop - Customer Service Assistant

Team Leader

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