1st line support engineer Work, Jobs in Saint Marys Hoo, Ken (with Salaries)

1st Line Engineer
Akita Systems Ltd —Sevenoaks
- £26,000 - £30,000 a year
- Computer literacy
- Computer skills
11d
2nd Line Support Engineer
Samiro Search —Sevenoaks
- £35,000 - £40,000 a year
- Full-time
- Azure
- Windows
- Continuous improvement
- Annual leave
Quick apply
13h
IT Support Engineer (1st to 2nd Line Progression)
3Gi Technology Ltd —Brentwood
- £28,000 - £32,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
12d
Junior IT Support Engineer – MSP Helpdesk - Full Time
Eipsys Limited —Chelmsford
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Google Suite
- Microsoft Outlook
- English
- Free parking
Quick apply
13h
1st Line Service Desk Analyst
Goaco —Dartford
- Full-time
- Travel
- In-person
- Communication skills
17h
2nd Line Helpdesk Engineer - Basildon or Yateley Office
Arc —Basildon
- £28,000 - £38,000 a year
- Hybrid work
- Computer networking
- SharePoint
- Training & development
JOB TITLE - LOCATION
Arc —Basildon
- £24,000 - £28,000 a year
- Azure
- Windows
- Computer networking
18h
IT 2nd Line Service & Support Engineer
LSEC —London
- £27,597 - £32,795 a year
- University
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme

More jobs to discover

Find similar jobs that you might be interested in.

2nd Line Support Engineer
Samiro Search —Sevenoaks
Provide 2nd line technical support to customers remotely and on-site. You will take ownership of escalated support issues, troubleshoot complex technical…
£35,000 - £40,000 a year
Quick apply
13h
2nd line Technical Support Engineer
ERGOS UK —Crawley
A full UK driving licence is required. Communicate professionally with customers, colleagues and third-party suppliers. Proactive and customer-focused approach.
£32,000 - £39,999 a year
Quick apply

I want to receive the latest job alerts for 1st line support engineer in saint marys hoo, ken

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

1st line support engineer jobs near saint marys hoo, ken

1st Line Engineer

Akita Systems Ltd -
Sevenoaks

Apply Now

Job details

£26,000 - £30,000 a year
11 days ago

Qualifications

Technical troubleshooting
Desktop support
Computer literacy
Incident queue management
Ticket management
Case record updates
Technical support incident logging
Computer skills
Customer support
Customer interaction
IT incident logging
Fault diagnosis and repair
Incident log maintenance
Add-on sales

Full job description

About the Role

As a 1st Line Engineer at Akita, you will be part of a dedicated support team within a busy IT services company. You will often be the first point of contact for customers and will play an important role in delivering a positive and professional service experience.

Your responsibilities will include:

Logging, triaging, categorising, and prioritising support tickets accurately.
Resolving common, lower-complexity technical issues using established processes, standard operating procedures, and knowledge base articles.
Supporting customers with issues such as password resets, account unlocks, user setups, software installations, printer problems, email issues, mobile device support, VPN connectivity, user profile problems, and standard desktop support requests.
Gathering clear and accurate information from customers to support effective troubleshooting and escalation.
Maintaining detailed ticket notes and providing regular, professional updates to customers.
Recognising when an issue is outside your capability or authority and escalating it appropriately to more senior engineers.
Managing your ticket queue effectively with support and guidance from the wider team.
Attending customer sites when required for prescheduled work or reactive troubleshooting.
Applying a logical and methodical approach to troubleshooting, with a focus on achieving an effective and long-term resolution.
Developing your technical knowledge by actively learning from documentation, training, feedback, and more experienced colleagues.
Maintaining high standards of timekeeping, reliability, professionalism, and customer service.
Identifying potential opportunities for additional products or services and escalating these to the appropriate sales or account management team.

You will have a general understanding of Windows desktop technologies and common business IT systems. More importantly, you will demonstrate a willingness to learn, follow documented processes, accept feedback, and continually develop your technical and customer service skills.

Apply Now

Refine Your Search

1st line support engineer jobs in saint marys hoo, ken

1st Line Engineer

2nd Line Support Engineer

IT Support Engineer (1st to 2nd Line Progression)

Junior IT Support Engineer – MSP Helpdesk - Full Time

1st Line Service Desk Analyst

2nd Line Helpdesk Engineer - Basildon or Yateley Office

JOB TITLE - LOCATION

IT 2nd Line Service & Support Engineer

More jobs to discover

I want to receive the latest job alerts for 1st line support engineer in saint marys hoo, ken

Explore jobs in more locations

About the Role

Jobseeker tools

Employer Tools

Browse

Stay Connected