Change analyst Work, Jobs in Saint Mellons, Crf (with Salaries)

Consumer Support Analyst
LexisNexis Risk Solutions —Cardiff
- Full-time
- Customer service
- Windows
- Communication skills
13h
Consumer Support Analyst
RELX —Cardiff
- Full-time
- Customer service
- Windows
- Communication skills
13h
Regulatory Reporting Analyst
Legal & General Investment Management —Cardiff
- Microsoft Excel
- Financial services
- Communication skills
- Employee discount
5d
Discovery Analyst
Legal & General Investment Management —Cardiff
- Analysis skills
- Continuous improvement
- Agile
- Employee discount
7d
Analyst Support Officer - South West Prisons
Ministry of Justice —Bristol
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Presentation skills
- Travel
- Annual leave
14d
Credit Risk Analyst
DS Smith —Caerphilly
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Bachelor's degree
- Employee assistance programme
- Employee discount
1d
External Identity Support Analyst (Cardiff)
Kocho —Cardiff
- Full-time
- Hybrid work
- Azure
- SQL
- Analysis skills
Quick apply
Change Management Consultant (Analyst) - Defence
PA Consulting —Bristol
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Quick apply
Business Intelligence Analyst
BrisDoc Healthcare Services —Bristol
- £40,000 - £45,000 a year
- Full-time
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme
2d
Regulatory Reporting Analyst
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Microsoft Excel
- Financial services
- Communication skills
- Employee discount
Quick apply
5d
Business Analyst
Delt Shared Services —Weston-super-Mare
- From £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Health & wellbeing programme
- Flexitime
Quick apply
1d
Data Analyst (Analytics Engineer)
Legal & General Investment Management —Cardiff
- Azure
- SQL
- AWS
- Employee discount
5d
Discovery Analyst
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Agile
- Employee discount
Quick apply
7d
Staff Pricing Analyst
Confused.com —Cardiff
- Full-time
- Hybrid work
- Python
- Work from home
- Employee assistance programme
Quick apply
Senior Digital Business Analyst
Capgemini —Cardiff
- Hybrid work
- Agile
- IT
- Communication skills
Application Operations Support Analyst
Bank of Ireland —Bristol
- Full-time
- Hybrid work
- Oracle
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme
Business Analyst
Scrumconnect Consulting —Bridgend
- £55,000 a year
- Analysis skills
- Agile
- Communication skills
Junior Digital Portfolio Analyst
Government Digital Service —Bristol
- £37,177 - £39,670 a year
- Full-time
- Hybrid work
- Administrative experience
- Presentation skills
- Annual leave
- Employee assistance programme
5d
Business Analyst, People Transformation, Human Capital, Defence & Security, Technology and Transformation
Deloitte —Bristol
- Hybrid work
- Business development
- Analysis skills
- Organisational skills
Digital Transformation Consultants
i3Works —Bristol
- £45,000 - £80,000 a year
- Full-time
- Hybrid work
- Business development
- Continuous improvement
- Agile
- Annual leave
- Life insurance

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change analyst jobs near saint mellons, crf

Consumer Support Analyst

LexisNexis Risk Solutions -
Cardiff

Apply Now

Job details

Full-time
13 hours ago

Qualifications

Customer service
Windows
Communication skills

Full job description

Are you passionate about helping people and solving problems in a fast-paced, customer-focused environment?

Do you enjoy working with data, processes, and people to deliver accurate, timely outcomes?

About the Business

At LexisNexis Risk Solutions, we help our clients manage customer identity, identify and combat fraud, assess risk and prevent money laundering and terrorist financing. Our aim is to facilitate safer financial transactions by helping clients to assess and manage relationship risk. Cutting-edge technology and information solutions allow us to achieve these goals. Our proprietary big data platform supports local and global businesses in evaluating the risk associated with potential and existing customers. Worldwide risk data allows clients to flag and manage risks presented by individuals and businesses.

About our Team

Our Cardiff-based team provides consumer support for Crediva, Consumer Rights, and UK Insurance. As the first point of contact for our customers, we play a critical role in creating a positive first impression. We manage data queries and requests under GDPR, ensuring all queries are ticketed, investigated, and escalated as needed. Our team coordinates with multiple key stakeholders daily, driving change and enhancing our ways of working.

About the Role

As a Consumer Support Analyst, you will be the first point of contact for consumers, providing support, understanding their concerns, and ensuring issues are resolved effectively. You will manage case processes from start to finish, working within defined service levels and collaborating with colleagues to deliver a high-quality service. This role focuses on accuracy, organisation, and delivering clear, professional communication.

Responsibilities

Managing the logging, tracking and progress of internal and external cases within relevant SLA’s and KPI’s
Creating, maintaining, and updating appropriate internal documentation
Ensuring the tickets are worked through to satisfactory conclusion and within SLA
Track and respond to consumer rights related requests within specific SLAs
Subject Access Requests
Investigating and resolving data enquiries
Applying Notice of Corrections
Providing timely, accurate and effective communications around Service Operation issues to the business as well as colleagues
Perform any other tasks assigned

Requirements

Great customer service and admin skills and a passion for developing and maintaining relationships
Used to working in a KPI/SLA driven environment
Experience within Regulated Services industry
Able to work independently and in a team environment
MS Windows operating systems and office applications
Understanding of GDPR requirements
Ability to understand consumer needs and ask effective questions
Strong attention to detail and clear written communication skills

Risk benefit statement
Learn more about the LexisNexis Risk team and how we work https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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Refine Your Search

change analyst jobs in saint mellons, crf

Consumer Support Analyst

Consumer Support Analyst

Regulatory Reporting Analyst

Discovery Analyst

Analyst Support Officer - South West Prisons

Credit Risk Analyst

External Identity Support Analyst (Cardiff)

Change Management Consultant (Analyst) - Defence

Business Intelligence Analyst

Regulatory Reporting Analyst

Business Analyst

Data Analyst (Analytics Engineer)

Discovery Analyst

Staff Pricing Analyst

Senior Digital Business Analyst

Application Operations Support Analyst

Business Analyst

Junior Digital Portfolio Analyst

Business Analyst, People Transformation, Human Capital, Defence & Security, Technology and Transformation

Digital Transformation Consultants

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