Service desk engineer Work, Jobs in Salford, Eng (with Salaries)

Customer Service Desk Manager
Hybrid Asset Solutions LTD —Manchester
- £30,000 - £35,000 a year
- Full-time
- Management
- Customer service
- In-person
- Free parking
- Referral programme
Quick apply
1h
3rd Line IT Engineer
MCS Group —Ormskirk
- £45,000 - £55,000 a year
- 8 hour shift
- Continuous improvement
- In-person
- Free parking
- Employee discount
Quick apply
Service Desk Engineer
Shawbrook —Manchester
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
1st Line NOC Engineer
Convergence Group —Manchester
- £28,000 - £36,000 a year
- Weekend availability
- Communication skills
Quick apply
Service Desk Team Leader
LIMA Networks LTD —Salford Quays
- £45,000 - £50,000 a year
- Full-time
- Computer networking
- Organisational skills
- Leadership
Quick apply
Senior Network Engineer
razorblue Careers —Salford
- £48,000 - £53,000 a year
- Hybrid work
- English
- Computer networking
- Life insurance
- Referral programme
Quick apply
Service Desk Team Leader
LIMA —Salford
- £45,000 - £50,000 a year
- Computer networking
- Organisational skills
- Leadership
- Employee assistance programme
14d
IT Service Desk/Site Engineer
JN Bentley —Manchester
- Full-time
- Customer service
- Windows
- Travel
Quick apply
4d
2nd Line IT Engineer
MCS Group —Ormskirk
- £28,500 a year
- Full-time
- Computer networking
- In-person
- Communication skills
- Free parking
- Gym membership
Quick apply
5d
3rd Line Support Engineer
Humnize —Manchester
- £40,000 - £45,000 a year
- Full-time
- Azure
- Windows
- AWS
Service Desk Manager
Humnize —Manchester
- £35,000 - £40,000 a year
- Full-time
- Organisational skills
- IT
- Communication skills
EUC Engineer
CGI —Manchester
- Full-time
- Software troubleshooting
- Customer service
- IT
Quick apply
4d
Technical Support Supervisor
Itecnologies IT Services Ltd —Manchester
- £3,200 - £5,000 a month
- Full-time
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Flexitime
Quick apply
8d
Hybrid MSP/Embedded Technical Support
Probado Ltd —Huddersfield
- £27,000 - £31,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Work from home
- Gym membership
Quick apply
5d
IT Infrastructure Engineer
Network Plus —Salford
- £40,000 - £50,000 a year
- Hybrid work
- Azure
- Project management
- Mentoring
Quick apply
13d
Support Services Administrator
BAM Construction —Salford
- Monday to Friday
- Customer service
- Microsoft Office
IT Support Engineer
AccessPay —Manchester
- £240 - £30,000 a year
- Full-time
- Azure
- Computer networking
- Organisational skills
13d
1st Line Support Engineer
Hudson Hill Consulting —Runcorn
- Up to £28,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
13d
1st Line IT Service Desk Engineer
Outcomes First Group —Bolton
- £25,837.20 a year
- Hybrid work
- Azure
- Customer service
- Continuous improvement
- Employee discount
IT Support Engineer (1st Line)
Forbes Solicitors —Preston
- Full-time
- Microsoft Outlook
- Windows
- IT
- Annual leave
- Employee discount
3d

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Customer Service Desk Manager

Hybrid Asset Solutions LTD
Manchester

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
1 hour ago

Benefits

Free parking
Casual dress
On-site gym
Company pension
Company events
Referral programme
On-site parking

Qualifications

Management
Customer service
GCSE
Leadership
Help desk

Full job description

About the Role

The Customer Service Desk sits at the heart of Hybrid Asset Solutions, coordinating the scheduling of all works and playing a direct role in operational performance, customer satisfaction, and our ability to meet client expectations. We're looking for an experienced Customer Service Desk Manager to lead and develop the team, ensuring the desk runs efficiently as the business continues to grow.

This is a hands-on leadership role for someone who thrives on prioritising competing demands, keeping a small team focused and supported, and working across departments to get jobs scheduled and delivered on time.

Alongside a competitive salary, you'll work from our newly refurbished office with free onsite parking and access to an onsite gym. We invest in bringing the team together through regular team building events, quarterly meetings, and an annual away day, so you'll always feel connected to the wider business. We also run a referral programme, rewarding you for helping us find great people to join the team.

Key Responsibilities

● Lead and manage the customer service desk team, ensuring high levels of performance and service quality.

● Oversee the scheduling and coordination of all planned preventative maintenance (PPM) and reactive works, ensuring optimal allocation of engineering resources.

● Manage and ensure the quality and effective use of the CAFM system, including accurate logging, tracking, and closing of jobs.

● Monitor the shared service desk inbox, ensuring all incoming client requests and queries are responded to in a timely, professional manner.

● Monitor service desk KPIs and SLAs to ensure they are consistently met.

● Liaise with engineers, subcontractors, and internal departments to ensure works are scheduled and executed in line with contract requirements.

What We're Looking For

Qualifications

● A–C in GCSE Mathematics and English (or equivalent).

Experience

● Previous experience managing a help desk or customer service function.

● Previous experience using CAFM systems or service desk platforms.

● Experience managing and leading a team, ideally within facilities management.

● A track record of coaching team members and confidently handling escalations.

Skills & Attributes

● Strong understanding of planned and reactive maintenance workflows and scheduling demands.

● Excellent communication, problem-solving, and organisational abilities.

● Calm under pressure with the confidence to make decisions and set clear priorities for the team.

● Adaptable and comfortable working in a fast-paced, changing environment.

● Ability to analyse performance data to drive improvements.

The Team

You'll manage a small, close-knit service desk team while working closely across departments to ensure works are completed. The team looks to its manager for clear direction, support, and confident decision-making, so strong, adaptable leadership is essential.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
On-site gym
On-site parking
Referral programme

Application question(s):

How many years of experience do you have managing a customer service or help desk team?

Work Location: In person

Quick apply

Refine Your Search

service desk engineer jobs in salford, eng

Customer Service Desk Manager

3rd Line IT Engineer

Service Desk Engineer

1st Line NOC Engineer

Service Desk Team Leader

Senior Network Engineer

Service Desk Team Leader

IT Service Desk/Site Engineer

2nd Line IT Engineer

3rd Line Support Engineer

Service Desk Manager

EUC Engineer

Technical Support Supervisor

Hybrid MSP/Embedded Technical Support

IT Infrastructure Engineer

Support Services Administrator

IT Support Engineer

1st Line Support Engineer

1st Line IT Service Desk Engineer

IT Support Engineer (1st Line)

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