Insight manager Work, Jobs in Salford, Gtm (with Salaries)

Customer Experience Manager
Portus Supported Housing —Manchester
- £41,700 a year
- Full-time
- Hybrid work
- Leadership
- Free parking
Quick apply
Senior Operations Manager -HV
OCS Group —Salford
- No degree
- Contracts
- Leadership
Quick apply
Assistant Manager
Boots —Manchester
- Weekend availability
- Organisational skills
- Leadership
- Employee assistance programme
- Employee discount
Head of Transformation
BPP Holdings —Manchester
- Hybrid work
- Continuous improvement
- Mentoring
- Recruiting
- Annual leave
- Employee discount
4d
Change Lead
BPP Holdings —Manchester
- Hybrid work
- Training & development
- AI
- Communication skills
- Annual leave
- Employee discount
4d
Intelligence Manager
NHS Greater Manchester Integrated Care —Manchester
- £57,528 - £64,750 a year
- Full-time
- Analytics
4d
Virtual Key Account Manager
IQVIA —Manchester
- Full-time
- Remote
- Work from home
- Employee discount
Customer Service Team Manager
Ryan, LLC —Salford
- Full-time
- Continuous improvement
- Mentoring
- Organisational skills
- Gym membership
Quick apply
Operations Manager
Otis —Manchester
- Full-time
- Microsoft Office
- Team management
- Mentoring
8d
Account Manager
Clarity Travel —Manchester
- Full-time
- Remote
- CRM software
- Travel
- Resort
- Employee assistance programme
- Employee discount
Quick apply
5d
Virtual Dental Key Account Manager
IQVIA —Manchester
- Full-time
- Remote
- CRM software
- Computer literacy
- No degree
- Work from home
- Employee discount
Resource Coordinator
HSO Group B.V. —Manchester
- Organisational skills
- Communication skills
Quick apply
6d
Account Manager
Childcare Marketing Group —Manchester
- £3,300 - £48,000 a month
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
Account Manager
Citrus-Lime Limited —Manchester
- £35,000 - £40,000 a year
- Full-time
- CRM software
- In-person
Quick apply
Enablement Coach
The BigLife Group —Manchester
- £31,022 a year
- Full-time
- Annual leave
- Employee discount
11d
Business Development Manager
CitySprint —Salford
- £36,549 - £56,079 a year
- Full-time
- Remote
- Sales
- Salesforce
- Microsoft Office
Quick apply
7d
CRM Manager
Steer —Manchester
- £45,000 - £70,000 a year
- Full-time
- Hybrid work
- Salesforce
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Neighbourhood Manager
Wythenshawe Community Housing Group —Manchester
- £48,828.62 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Gym membership
6d
Senior Product Manager - SaaS
Street Group —Manchester
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- AI
- Work from home
- Flexible schedule
Quick apply
Account Manager
Ocean Technologies Group —Manchester
- Remote
- Marketing
- Public speaking
- Master's degree
13d

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Customer Experience Manager

Portus Supported Housing
Manchester

Quick apply

Job details

Permanent | Full-time
£41,700 a year

Benefits

Free parking
Company pension
On-site parking

Qualifications

Complaint handling
Continuous improvement cycles oversight
Customer interaction
Household contractor coordination
Leadership

Full job description

Job Summary

We're looking for an experienced Customer Experience Manager to lead one of our Customer Experience teams and drive operational excellence across our housing services.

This role has a strong focus on repairs, customer contact and service performance. You'll lead a team delivering first-contact resolution, ensuring repairs are accurately triaged, damp and mould cases are managed effectively, and customers receive a high-quality service from first contact through to resolution.

Working closely with Housing, Property and Compliance teams, you'll use customer insight, performance data and regulatory requirements, including Awaab's Law, to continually improve the customer experience.

Deadline for Applications is 20th August 2026

Responsibilities

Lead and develop a team of Customer Experience Officers to deliver excellent customer service.
Oversee repairs triage, ensuring enquiries are accurately assessed and routed first time.
Ensure damp and mould reports are managed promptly and in line with organisational processes and regulatory expectations.
Monitor operational performance, including service levels, quality, first-contact resolution and customer satisfaction.
Use customer insight and performance data to identify trends and drive continuous improvement.
Support complaint handling, embedding learning from complaints to improve services.
Build strong relationships with Housing, Property, Compliance and Income teams to deliver seamless customer journeys.
Maintain accurate customer records and ensure high standards of data quality.

Requirements - Essential (E) / Desirable (D)

Experience leading customer service or contact centre teams, ideally within social housing or another regulated environment - E

Experience coordinating repairs, contractors or property-related workflows - E

Strong knowledge of responsive repairs, repairs triage and property-related customer enquiries - E

Knowledge of Awaab's Law and experience managing damp and mould cases in line with regulatory expectations - E

Experience supporting or managing complaints processes, including embedding learning to improve service delivery and first-contact resolution - E

Experience working collaboratively with Housing, Property, Compliance or Asset Management teams to deliver customer-focused services - E

Ability to analyse customer insight and operational performance data to identify trends and drive continuous improvement - E

Experience using housing management, CRM or case management systems, with a commitment to maintaining accurate customer records and data quality - E

Excellent leadership, coaching and stakeholder management skills - E

CIH Level 3 (or above) or other relevant housing qualification - D

Pay: £41,700.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: Hybrid remote in Manchester M27 8FF

Quick apply

Refine Your Search

insight manager jobs in salford, gtm

Customer Experience Manager

Senior Operations Manager -HV

Assistant Manager

Head of Transformation

Change Lead

Intelligence Manager

Virtual Key Account Manager

Customer Service Team Manager

Operations Manager

Account Manager

Virtual Dental Key Account Manager

Resource Coordinator

Account Manager

Account Manager

Enablement Coach

Business Development Manager

CRM Manager

Neighbourhood Manager

Senior Product Manager - SaaS

Account Manager

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