Assurance manager Work, Jobs in Salisbury, Wil (with Salaries)

Customer Experience Training and Quality Manager
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Customer service
- Maintenance
- Project management
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Senior Authorised Person
QinetiQ —Amesbury
- £45,900 - £51,000 a year
- Full-time
- Engineering
- Leadership
- Employee discount
Branch General Manager
DFS —Salisbury
- £34,432 - £44,500 a year
- Retail management
- Communication skills
- Paid training
- Employee discount
Quick apply
Transaction Manager
Marshall Motor Group —Salisbury
- £30,000 a year
- Weekend availability
- Annual leave
- Employee discount
Quick apply
Senior Rehabilitation Case Manager - Salisbury
Proclaim Care Limited —Salisbury
- £52,000 - £55,000 a year
- Full-time
- Management
- Administrative experience
- Case management
- Annual leave
- Work from home
Retail Bureau Manager
Eurochange —Salisbury
- £13.80 an hour
- Part-time
- Sales
- Organisational skills
- Cash handling
- Employee assistance programme
- Employee discount
12d
Customer Experience Manager (Contact Centre Manager)
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
Quick apply
AFC Team Leader
Steris —Salisbury
- Full-time
- IT
- In-person
Quick apply
Fleet & Logistics Manager
Correct Contract Services Ltd —Andover
- Bachelor's degree
- Organisational skills
- Business
- Annual leave
- Employee assistance programme
Quick apply
Senior Project Delivery Manager
Aster Group —Andover
- £70,593 a year
- Full-time
- Hybrid work
- Continuous improvement
- No degree
- Construction experience
- Employee assistance programme
Director of People
Hampshire Cultural Trust —Winchester
- £70,000 a year
- Full-time
- Hybrid work
- Human resources
- Annual leave
- Employee assistance programme
7d
Programme Manager
QinetiQ —Amesbury
- £66,150 - £73,500 a year
- Full-time
- Project management
- Employee discount
Crematorium Manager
WesterleighGroup —Trowbridge
- £42,000 - £52,000 a year
- Weekend availability
- Management
- Travel
- IT
- Free parking
- Employee discount
Head of Registration Regulations Reform
Maritime and Coastguard Agency —Southampton
- £57,515 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
Senior Programme Manager
Carnival UK —Southampton
- Full-time
- Hybrid work
- Communication skills
Regional HR Advisor
Hillier Nurseries Ltd —Romsey
- £36,700 a year
- Full-time
- Travel
- Human resources
- In-person
- Free parking
- Annual leave
Quick apply
MCS Quality Assurance Auditor
Correct Contract Services Ltd —Andover
- £45,000 - £60,000 a year
- Microsoft Office
- Mentoring
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Chief Internal Auditor
Southampton City Council —Southampton
- £94,853 - £104,158 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Learning & Development Manager
Longleat —Warminster
- £38,000 - £44,000 a year
- Hospitality
- Travel
- Leadership
- Store discount
- Work from home
1d
QSHE Manager
Cross Rental Services Group —Andover
- HVAC
Quick apply

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assurance manager jobs near salisbury, wil

Customer Experience Training and Quality Manager

Fexco Property Services
Salisbury

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Job details

Full-time

Qualifications

Customer service
Maintenance
Project management
Continuous improvement
Organisational skills
LMS
Communication skills

Full job description

Job Advert

Job Title: Customer Experience Training & Quality Manager

Location: Salisbury / Hybrid

Company: Fexco Property Services

Type of Employment: Full Time, Permanent

About this Role:

The Customer Service & Experience Training and Quality Manager is responsible for developing and leading the functions training, coaching and quality assurance framework to ensure the delivery of outstanding and consistent customer experiences across all customer contact channels. The role will drive excellence by designing and implementing effective learning programmes, quality monitoring processes and performance improvement initiatives that support colleagues to consistently meet customer expectations, regulatory requirements and organisational standards. Working closely with operational leaders this role will use insight, quality outcomes and customer feedback to identify development needs, improve performance and foster a culture of continuous learning and improvement .

Main Duties and Objectives:

Design, implement, and maintain a comprehensive onboarding and continuous training programme for contact centre advisors
Develop property management specific training modules (e.g., tenancy queries, maintenance issues, compliance obligations, landlord/tenant communication
Deliver engaging training sessions across multiple channels (classroom, virtual, e-learning)
Conduct training needs analyses and create development plans aligned with business priorities
Support team leaders with coaching frameworks to reinforce training across the team
Design and manage a robust quality assurance (QA) framework for all customer interactions (calls, emails, webchat)
Define quality standards aligned with regulatory requirements, company policies, and service expectations
Conduct regular quality audits and ensure consistent calibration across leadership teams.
Provide structured feedback and reporting to drive performance improvement.
Ensure adherence to relevant property management regulations and customer service compliance standards.
Use data insights to identify trends, knowledge gaps, and performance issues.
Partner with operational leaders to implement targeted improvement plans.
Develop and track KPIs relating to training effectiveness and quality outcomes.
Lead initiatives to improve customer satisfaction (CSAT), first contact resolution, and service quality.
Work closely with Operations, HR, Compliance, and Property Management teams to align training and QA strategies.
Support change initiatives, including system updates, process changes, and new service implementations.

Essential Skills:

Proven experience in a Training and/or Quality role within a contact centre environment.
Strong understanding of QA frameworks, coaching techniques, and learning design.
Excellent communication, facilitation, and stakeholder management skills.
Analytical mindset with the ability to interpret data and drive actionable insights.
Experience working with contact centre technologies and performance tools.
Customer first mindset

Attention to detail and quality standards
Strong organisational and project management skills
Ability to influence and drive change
Problem-solving and continuous improvement orientation

Desirable Skills:

Knowledge of UK property regulations (e.g., tenancy law, maintenance responsibilities).
Experience implementing or managing learning management systems (LMS).
Experience leading small teams or influencing cross-functional stakeholders.

Success Measures:

Improvement in QA scores across all channels
Increased advisor competency and reduced onboarding time
Positive trends in customer satisfaction (CSAT/NPS)
Reduced complaints and compliance breaches
Measurable impact of training on operational KPIs

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

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Refine Your Search

assurance manager jobs in salisbury, wil

Customer Experience Training and Quality Manager

Senior Authorised Person

Branch General Manager

Transaction Manager

Senior Rehabilitation Case Manager - Salisbury

Retail Bureau Manager

Customer Experience Manager (Contact Centre Manager)

AFC Team Leader

Fleet & Logistics Manager

Senior Project Delivery Manager

Director of People

Programme Manager

Crematorium Manager

Head of Registration Regulations Reform

Senior Programme Manager

Regional HR Advisor

MCS Quality Assurance Auditor

Chief Internal Auditor

Learning & Development Manager

QSHE Manager

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