Pet insurance Work, Jobs in Salisbury (with Salaries)

Customer Service Agent
Tedaisy Insurance Group Limited —Salisbury
- £24,000 - £24,500 a year
- Monday to Friday
- Customer service
- Communication skills
- Negotiation
- Employee assistance programme
- Employee discount
Quick apply
6d
Claims Administrator (FTC 12 months)
Tedaisy Insurance Group Limited —Salisbury
- £24,000 - £24,500 a year
- Hybrid work
- Organisational skills
- Employee assistance programme
Quick apply
Retention Agent
Tedaisy Insurance Group Limited —Salisbury
- £24,000 - £24,500 a year
- Monday to Friday
- Sales
- Customer service
- In-person
- Employee assistance programme
- Employee discount
Quick apply
Service Colleague (Express)
ASDA —Salisbury
- £12.71 an hour
- Part-time
- Employee assistance programme
- Employee discount
5d
Service Colleague
ASDA —Steeple Langford
- £12.71 an hour
- Part-time
- Employee assistance programme
- Employee discount
8d
Senior Technician
UK Health Security Agency —Salisbury
- £33,422 - £40,731 a year
- Part-time
- Computer literacy
- English
- Microsoft Office
9d
Client Care Administrator
IVC —Ringwood
- Up to £26,528.32 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
6d
Household Underwriting Manager
Allianz —Bournemouth
- £70,000 - £75,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Employee discount
10d
Pharmacy Colleague
ASDA —Bournemouth
- £12.71 an hour
- Part-time
- Computer skills
- Employee assistance programme
- Employee discount
10d
Accounts Administrator
Northover & Co Accountants Ltd —Eastleigh
- From £28,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Accounting
- Free parking
- Flexitime
Quick apply
6d
Team Leader
ASDA —Eastleigh
- £13.71 an hour
- Weekend availability
- Communication skills
- Employee assistance programme
- Employee discount
13d
Nightshift Replenishment Supervisor
Booker Group —Eastleigh
- Supervising experience
- Team management
- Employee assistance programme
- Employee discount
Quick apply
6d
Customer Delivery Driver
ASDA —Eastleigh
- £12.71 an hour
- Overtime
- IT
- Employee assistance programme
- Employee discount
Cleaning Colleague
ASDA —Southampton
- £12.71 an hour
- Part-time
- Communication skills
- Employee assistance programme
- Employee discount
9d
Senior Financial Analyst
Allianz —Bournemouth
- £70,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Accounting
- AI
- Employee discount
10d
Senior Accounts Assistant
Northover & Co Accountants Ltd —Eastleigh
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Accounting
- Free parking
- Flexitime
Quick apply
6d
Service Colleague (Food Services)
ASDA —Wimborne
- £12.71 an hour
- Part-time
- Food service
- Communication skills
- Employee assistance programme
- Employee discount
5d
Shop Manager - Marlborough
Blue Cross —Marlborough
- £25,000 a year
- Management
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
5d
Part Time Branch Assistant-Temporary
Booker Group —Eastleigh
- Temporary
- Employee assistance programme
- Employee discount
Quick apply
9d
Veterinary Nurse – Part Time – Fixed Term
Vets Now —Salisbury
- Up to £19 an hour
- Part-time
- Annual leave

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Customer Service Agent

Tedaisy Insurance Group Limited -
Salisbury

Quick apply

Job details

Permanent
£24,000 - £24,500 a year
6 days ago

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Live chat
Customer service
Communication skills
Negotiation

Full job description

Join an Award-Winning Team and Help Protect the Pets People Love

Recognised as Best Place to Work 2026 and Best Place to Work for Development 2026, we're looking for a passionate Customer Service Agent to join our team in Salisbury.

If you love helping people, enjoy building relationships and thrive on making a difference, this could be the perfect role for you.

Every day, you'll play a key role in delivering excellent customer support over the telephone, handling a high volume of inbound and outbound calls. You'll assist both new and existing customers by responding to enquiries, resolving issues efficiently, and ensuring a positive customer experience. As a trusted point of contact, you'll provide clear guidance, build strong customer relationships, and help deliver outstanding service with every interaction.

This isn't a role where you're simply answering calls. It's about creating positive conversations, building loyalty and making every interaction count.

What you'll do:

Provide outstanding customer service via the telephone.
Build rapport with customers to foster long-term loyalty and satisfaction
Communicate policy terms and conditions clearly and fairly to customers, ensuring informed decisions are made
Respond promptly and professionally to all customer enquiries, providing accurate information about products and policies
Troubleshoot issues and guide customers through to resolutions, escalating complex matters when necessary
Address customer concerns or objections with empathy and accuracy to encourage policy continuation
Log all customer interactions accurately in the CRM system to ensure up-to-date records and compliance with GDPR
Maintain up-to-date knowledge of company products, processes and policies to deliver effective support
Achieve productivity and performance targets, including KPIs related to response time, resolution time and customer satisfaction.
Provide customer feedback to management to improve processes and customer satisfaction
Adhere to all regulatory guidelines and internal policies, including those set by the Financial Conduct Authority (FCA)

Experience, Qualifications & Skills

Proven experience in customer service (telephone and/or live chat)
Acts with integrity and puts the customer’s best interests at the heart of every interaction
Good verbal and written communication skills, with strong attention to detail
Strong problem-solving ability and critical thinking in real-time interactions
Skilled in objection handling, negotiation and customer retention techniques
A confident and professional manner when speaking customers
Able to manage multiple tasks and use various software platforms at once
Self-motivated, target driven and ambitious with a desire to succeed
Balances business goals with empathy and fairness; ensuring customers feel heard, respected and supported

Location: Salisbury (on-site, SP1)

Hours: Monday – Friday, 35 hours per week

Pay: £24,500 per annum

What we Offer

23 days holiday per year (plus bank holidays)
Your birthday off (paid)
4 x salary life assurance
Company pension
Healthcare including 24/7 GP advise & mental health helpline
Discounts at hundreds of brands you know and love
Employee assistance programme
Competitive salary
Discretionary lunch provided to assist with cost of living

Interested or want to know more? Apply today!

Company Overview

Tedaisy Insurance Group, a leading UK InsureTech, consisting of Tedaisy Underwriting Limited, Tedaisy Insurance Brokers Limited, Tedaisy Claims Limited and Tedaisy Technologies Limited, provides a full suite of online insurance solutions for pet and travel markets. Together, we bring value to every element of the insurance chain. We use data and automation to deliver market leading products with a superior customer experience, whilst maintaining competitive and fair pricing.

Quick apply

Refine Your Search

pet insurance jobs in salisbury

Customer Service Agent

Claims Administrator (FTC 12 months)

Retention Agent

Service Colleague (Express)

Service Colleague

Senior Technician

Client Care Administrator

Household Underwriting Manager

Pharmacy Colleague

Accounts Administrator

Team Leader

Nightshift Replenishment Supervisor

Customer Delivery Driver

Cleaning Colleague

Senior Financial Analyst

Senior Accounts Assistant

Service Colleague (Food Services)

Shop Manager - Marlborough

Part Time Branch Assistant-Temporary

Veterinary Nurse – Part Time – Fixed Term

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