Job Description
Job Title: Rental Administrator
Location: Practical Car & Van Rental Huddersfield
Job Type: Part-Time, Permanent
Salary: £13-£15 per hour
Reports To: Branch Manager / Franchise Owner
About the Role
Practical Car & Van Rental Huddersfield is seeking a motivated, organised, and customer-focused Rental Administrator to join our growing team.
This is a varied and rewarding role that combines customer service, administration, sales support, and fleet coordination. The successful candidate will play a key role in ensuring the smooth day-to-day running of the branch whilst delivering exceptional service to our customers.
This position offers the opportunity to develop within a growing business and take on additional responsibilities as the branch continues to expand.
Key Responsibilities
Customer Service
- Respond to customer enquiries by telephone, email, and in person.
- Provide vehicle rental quotations and convert enquiries into bookings.
- Process vehicle reservations accurately and efficiently.
- Deliver exceptional customer service throughout the rental journey.
- Resolve customer queries and issues professionally.
Rental Administration
- Prepare and process rental agreements and associated documentation.
- Verify driving licences and customer eligibility requirements.
- Manage booking schedules and vehicle availability.
- Process payments, deposits, and customer records.
- Maintain accurate filing systems and branch records.
Fleet Support
- Assist with vehicle handovers and returns.
- Conduct basic vehicle inspections and damage reporting.
- Ensure vehicle documentation is maintained and compliant.
- Liaise with suppliers, repairers, and valeting providers when required.
- Monitor servicing, MOTs, and maintenance schedules.
Branch Operations
- Support the daily running of the office.
- Assist with local marketing initiatives and customer retention activities.
- Maintain high standards of presentation within the branch.
- Contribute to achieving branch revenue and utilisation targets.
- Undertake general administrative duties as required.
Skills & Experience
Essential
- Full UK Driving Licence with minimal endorsements.
- Excellent communication and customer service skills.
- Strong organisational and administrative abilities.
- Good IT skills including Microsoft Office applications.
- Ability to manage multiple tasks and priorities.
- Professional and positive attitude.
- Ability to work independently and as part of a team.
Desirable
- Previous experience within the vehicle rental industry.
- Experience in another rental sector (property, equipment, plant, tool hire, etc.).
- Sales or customer-facing experience.
- Knowledge of vehicle compliance and fleet administration.
Personal Qualities
We are looking for someone who is:
- Friendly and approachable.
- Highly organised and detail-oriented.
- Reliable and trustworthy.
- Proactive and willing to take ownership of tasks.
- Flexible and adaptable in a fast-paced environment.
- Keen to learn and develop within the business.
What We Offer
- £15.00 per hour.
- Part-time permanent employment.
- Flexible working arrangements.
- Full training and ongoing support.
- Opportunity for progression and increased responsibility.
- Friendly and supportive working environment.
- The chance to join a well-established national vehicle rental brand with a strong local reputation.
How to Apply
Please submit your CV together with a brief covering email outlining your suitability for the role.
We look forward to hearing from enthusiastic individuals who are passionate about customer service and eager to contribute to the continued success of Practical Car & Van Rental Huddersfield.
Pay: £13.00-£15.00 per hour
Benefits:
- Free parking
- On-site parking
Work Location: In person
