Senior employment specialist Work, Jobs in Samlesbury, Lan (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Senior People Relations & Policy Manager
Home Bargains —Liverpool
- Management
- Microsoft Office
- Analysis skills
- Store discount
- Employee assistance programme
Quick apply
Senior Payroll Specialist
Hakim Group —Darwen
- Full-time
- Microsoft Excel
- Continuous improvement
- IT
AI & Process Transformation Specialist
Places for People —Preston
- £40,000 a year
- Hybrid work
- Microsoft Excel
- Analysis skills
- Presentation skills
- Employee discount
- Flexible schedule
7d
Community Health and Wellbeing Officer - Harm Reduction
Blackburn Rovers Community Trust —Blackburn
- £30,000 a year
- Weekend availability
- Maintenance
- First Aid Certification
- No degree
- Free parking
- Store discount
Quick apply
Deputy Headteacher
Bright Futures Care —Manchester
- £51,000 - £58,000 a year
- Full-time
- Management
- Data analysis skills
- Leadership
- Annual leave
11d
Employment Specialist (Individual Placement and Support)
Change Grow Live —Nelson
- £30,268.05 - £32,802.41 a year
- Team management
- No degree
- Communication skills
- Annual leave
- Employee assistance programme
5d
Area Sales Manager – Electrical Components
elix sourcing solutions —Preston
- £40,000 - £48,000 a year
- Sales
Head of Corporate Psychology
GCHQ —Manchester
- £86,795 - £99,529 a year
- Part-time
- Doctoral degree
- Presentation skills
- Annual leave
Welfare Assistant
Newfield School —Blackburn
- £12.65 - £12.85 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Bachelor's degree
Quick apply
23h
Deputy Manager | Willow Space Hub | Skelmersdale
Lancashire County Council —Skelmersdale
- £40,777 - £46,142 a year
- Full-time
- Care plans
- Free parking
- Annual leave
11d
Anti-Social Behaviour & Enforcement Manager
Bury Council —Bury
- £48,226 - £49,282 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
6d
Registered Manager
SGS Care Ltd —Chorley
- £55,000 - £65,000 a year
- Full-time
- Leadership
- Employee discount
Quick apply
Senior Journalists, Money & Work
BBC —Salford
- Up to £50,000 a year
- Full-time
- Presentation skills
- Communication skills
4d
Senior Product Assessor
Element Materials Technology —Warrington
- Engineering
- Communication skills
- Employee discount
- Referral programme
Senior People Business Partner
Frasers Group Financial Services —Clayton le Moors
- Full-time
- Financial services
Quick apply
Client Manager/Senior Manager
Xeinadin —Bolton
- Accounting
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
Oral Care Consultant Liverpool & North West
Colgate-Palmolive —North West Region
- Sales
- Analysis skills
- Travel
Senior Registered Psychologist – Psychology Services - Northwest
Ministry of Justice —Lancaster
- £50,001 - £63,139 a year
- Part-time
- Hybrid work
- English
- Supervising experience
- Presentation skills
- Annual leave
11d
Director of Income Generation
Action For Humanity —Salford
- £74,986 - £84,398 a year
- Full-time
- English
- Master's degree
- Bachelor's degree
- Free parking
- Employee assistance programme
Quick apply
4d

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senior employment specialist jobs near samlesbury, lan

Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional.
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners.
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building.

Why work for ESB International?

Our amazing customer focus and service to our clients.
Along with our deep commitment to our learners.
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period.
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary.
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY.
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

senior employment specialist jobs in samlesbury, lan

Head of Customer Experience

Senior People Relations & Policy Manager

Senior Payroll Specialist

AI & Process Transformation Specialist

Community Health and Wellbeing Officer - Harm Reduction

Deputy Headteacher

Employment Specialist (Individual Placement and Support)

Area Sales Manager – Electrical Components

Head of Corporate Psychology

Welfare Assistant

Deputy Manager | Willow Space Hub | Skelmersdale

Anti-Social Behaviour & Enforcement Manager

Registered Manager

Senior Journalists, Money & Work

Senior Product Assessor

Senior People Business Partner

Client Manager/Senior Manager

Oral Care Consultant Liverpool & North West

Senior Registered Psychologist – Psychology Services - Northwest

Director of Income Generation

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