Application support engineer Work, Jobs in Sandford, Som (with Salaries)

Application Support Engineer
Clue Software —Bristol
- Up to £35,000 a year
- Hybrid work
- Azure
- Salesforce
- SQL
11d
2nd Line Technical Support
iFacility —Shepton Mallet
- £26,000 - £28,000 a year
- Full-time
- Customer service
- Computer networking
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Embedded Firmware Engineer
ASSA ABLOY —Cardiff
- Part-time
- Engineering
- Travel
- Python
- Annual leave
Developer & Systems Support Engineer
TC Group —Bristol
- £32,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Microsoft Office
- Annual leave
Quick apply
9d
Software Engineer (Command and Control)
MBDA —Bristol
- Up to £65,000 a year
- Overtime
- Hybrid work
- C++
- Software development
- Free parking
Senior Embedded Software Engineer
Leidos —Bristol
- £61,500 - £78,800 a year
- Full-time
- System design
- C++
- No degree
- Annual leave
- Work from home
Software Engineer I
LexisNexis Risk Solutions —Cardiff
- Full-time
- Software development
- Agile
- Python
Software Engineer I
RELX —Cardiff
- Full-time
- Software development
- Agile
- Python
Staff Engineer - DevTest Tools
ASSA ABLOY —Cardiff
- Part-time
- Engineering
- Java
- SQL
- Annual leave
Service Desk Engineer
Integer IT & Telecom Services Ltd —Cardiff
- From £24,500 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
Senior Dynamics Developer
Intellectual Property Office —Newport
- £47,766 - £58,575 a year
- Part-time
- Hybrid work
- Azure
- DevOps
- Presentation skills
- Annual leave
Product Engineer
The AA —Cardiff
- Full-time
- Hybrid work
- SQL
- AWS
- JavaScript
- Annual leave
- Employee assistance programme
23h
Senior Java Engineer
LDMS —Cardiff
- Up to £55,000 a year
- Full-time
- Hybrid work
- Azure
- Oracle
- Java
- Annual leave
- Employee assistance programme
Quick apply
Perl + C# Software Engineer
n.able technology services —Bristol
- Oracle
- Computer Science
- English
Embedded Software Engineer
Zenovo —Bristol
- Up to £42,500 a year
- Full-time
- In-person
Quick apply
Campus Support Technician FTC
University of the West of England —Frenchay
- £31,236 - £34,610 a year
- Temporary
- Customer service
- University
- IT
- Annual leave
11d
Full Stack Engineer
LDMS —Cardiff
- Up to £50,000 a year
- Full-time
- Hybrid work
- Azure
- Oracle
- Java
- Annual leave
- Employee assistance programme
Quick apply
FPGA and Embedded Software Engineer
Babcock International —Bristol
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- No degree
- Annual leave
Senior Software Engineer
Babcock International —Bristol
- Full-time
- Hybrid work
- Engineering
- C++
- Bachelor's degree
- Annual leave
Senior Firmware Build, Release & CI/CD Engineer
Arm —Bristol
- £73,500 - £99,500 a year
- Hybrid work
- DevOps
- Scripting
- Linux
9d

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Application Support Engineer

Clue Software
Bristol

Apply Now

Job details

Up to £35,000 a year
11 days ago

Qualifications

Azure
ASP.NET Core
Software deployment
Salesforce
.NET Core
Visual Studio
C#
Microsoft SQL Server
.NET
SQL
AWS
JavaScript
Scripting
Software testing
Application support
Time management

Full job description

Role specifics

Salary range: up to £35,000
Reporting to: Support Team Lead
Key stakeholders: Product team, Tech team, Professional Services team
Organisational Framework Level: Level: 2 – Professional Contributor
We operate a remote-first working environment

About you/ Job Summary

As an Application Support Engineer, you will be comfortable engaging with customers via telephone, email, or a case management system such as Salesforce – providing the right solutions to customers' issues. You will thrive in a fast-paced environment and be an expert at time management, ensuring the timely execution of all tasks and deadlines. You will champion improvements that will increase customer satisfaction, manage escalations and collaborate with other team members to minimise service disruptions, reducing downtime.

The role will also involve participation in an out-of-hours on-call rota, providing support outside of standard business hours for P1 incidents. In addition, there may be occasional requirements to provide cover for colleagues working on the late shift to ensure continuity of service and support.

At Clue Software, we’re actively adopting AI to enhance our products and workflows. You'll bring curiosity and a willingness to leverage AI tools and approaches that drive innovation.

Key Accountabilities

Provide first-line customer support via our case management system, email, and telephone and be the SME for first-line resolution of complex cases
Contribute to quarterly reviews with Enterprise customers to talk through software utilisation, upcoming releases, and ticket trends
Liaise with customers to understand and investigate issues raised, responding promptly with an appropriate resolution or escalation
Support the Customer Success Managers with any support-related queries
Become a subject matter expert on the Clue application
Monitor the support inbox for new tickets, provide first contact resolution or triage accordingly
Build excellent customer relationships
Lead bi-weekly calls with our Enterprise support customers to review their outstanding tickets
Contribute to continuous improvement across support services
Record up-to-date and accurate information on our case management system, communicate updates and work with the support teams to resolve customer tickets within agreed SLA’s

Key role measures

Customer satisfaction via Net Promotor Score from customer surveys
Customer ticket response and closure KPI’s
Meeting customer service level agreements
Levels of resolved / unresolved support related issues

Experience and skills

Our ideal candidate would have experience in the following areas:

Ability to achieve security clearance
Minimum 2 years in an application support role
Experience of excelling in a fast-paced environment
Experience with Salesforce ticketing system or similar
Experience with deployment tools such as Octopus or similar
Experience of Azure (primary) AWS (secondary) cloud services and technologies
Experience of .SQL server, however desirable if additionally .NET, visual studio, as well as with C#, ASP.NET Core and Javascript.
Experience using monitoring and analytical tools such as AppInsights and devtools. Experience with Dynatrace would be advantageous.
Experience with SQL databases, writing queries and scripting
Experience in software testing, and/or troubleshooting is desirable

Apply Now

Refine Your Search

application support engineer jobs in sandford, som

Application Support Engineer

2nd Line Technical Support

Embedded Firmware Engineer

Developer & Systems Support Engineer

Software Engineer (Command and Control)

Senior Embedded Software Engineer

Software Engineer I

Software Engineer I

Staff Engineer - DevTest Tools

Service Desk Engineer

Senior Dynamics Developer

Product Engineer

Senior Java Engineer

Perl + C# Software Engineer

Embedded Software Engineer

Campus Support Technician FTC

Full Stack Engineer

FPGA and Embedded Software Engineer

Senior Software Engineer

Senior Firmware Build, Release & CI/CD Engineer

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